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Donor Support Representative information

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$10

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How much do donor support representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for donor support representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a donor support representative?

A Donor Support Representative is a professional who acts as a liaison between an organization and its donors. Their main responsibilities include answering donor inquiries, processing donations, resolving issues, and ensuring donors have a positive experience. They may also update donor records, provide information about fundraising campaigns, and assist with donor recognition efforts. This role is vital in maintaining strong relationships with donors and supporting the overall fundraising goals of the organization.

What are the key skills and qualifications needed to thrive as a donor support representative?

To thrive as a Donor Support Representative, you need strong communication skills, attention to detail, and a background in customer service or nonprofit support, often supported by a relevant associate's or bachelor's degree. Familiarity with donor management databases (such as Salesforce or Raiser's Edge) and proficiency with CRM systems and standard office software are typically required. Empathy, problem-solving ability, and a positive attitude are important soft skills for building rapport and handling sensitive donor interactions. These skills ensure effective donor engagement, accurate recordkeeping, and strong relationships that support organizational fundraising goals.

How does a donor support representative typically collaborate with other departments within a nonprofit organization?

Donor Support Representatives regularly work alongside fundraising, communications, and finance teams to ensure donors receive accurate information and a positive giving experience. They may coordinate with fundraising staff to relay donor feedback or concerns, work with communications to personalize thank-you messages, and help finance track contributions for reporting purposes. This collaborative approach helps maintain strong donor relationships and ensures seamless internal operations.

What is the difference between Donor Support Representative vs Fundraising Coordinator?

AspectDonor Support RepresentativeFundraising Coordinator
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree often preferred; experience in fundraising or event planning
Work EnvironmentOffice setting, interacting directly with donorsOffice and event sites, coordinating campaigns and events
Employer & Industry UsageNonprofits, charities, educational institutionsNonprofits, charitable organizations, advocacy groups
Common Search & Comparison IntentUnderstanding roles involving donor communication and supportRoles focused on planning and executing fundraising efforts

The main difference is that Donor Support Representatives primarily handle donor communication, providing support and maintaining relationships, while Fundraising Coordinators focus on planning and executing fundraising campaigns. Both roles are essential in nonprofit organizations but differ in responsibilities and scope.

What skills do you need for donor support representative?

A donor support representative needs strong communication and interpersonal skills to effectively assist donors and address their concerns. They should also have good organizational skills, attention to detail, and proficiency with customer service tools or databases. Empathy, patience, and the ability to work in a team are also important for success in this role.

What cities are hiring for Donor Support Representative jobs?

Cities with the most Donor Support Representative job openings:

What states have the most Donor Support Representative jobs?

States with the most job openings for Donor Support Representative jobs include:

What are popular job titles related to Donor Support Representative jobs?

For Donor Support Representative jobs, the most frequently searched job titles are:

Infographic showing various Donor Support Representative job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Technical Support Representative

Fort Washington, PA • On-site

SofterWare, Inc
Software Development • 51 - 200 employees
Learn more about SofterWare, Incexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Provide friendly and professional technical assistance to clients via phone, chat, and email, addressing product usage needs.

  • Troubleshoot reported issues by gathering details, isolating the root cause, and providing clear resolution steps.

  • Manage assigned cases through to resolution, including follow-up, prioritization, and timely closure.

Job description

This position is only available for W-2 employees. Please note that to be a W-2 employee, you must reside in one of the following states: PA, NJ, NH, DE, CO, SD, TX, WY, AK, or FL.
Make an Impact That Matters
Are you passionate about helping nonprofits grow their impact? Join SofterWare, a mission-driven technology company empowering thousands of organizations to change the world through innovation, data, and connection.
About SofterWare
Repeatedly recognized as a Philadelphia Inquirer Top Workplace, SofterWare builds innovative software-as-a-service (SaaS) products that empower nonprofits to thrive. Over 10,000 organizations use our flagship product, DonorPerfect, to leverage donor data, launch impactful fundraising campaigns, and strengthen the communities they serve.
Why you will love working at SofterWare:
  • Contribute to a mission-driven organization dedicated to empowering nonprofits - where your work directly helps meaningful causes and makes a real difference in the world.
  • Enjoy a remote-first, flexible work environment that supports your well-being and balance.
  • Be part of a company culture that values collaboration, learning, inclusion, and giving back together as a team.
  • Engage with vibrant employee groups like Diversity & Inclusion, SofterWare Women's Network, SofterWare Wellness, and SofterWare Gives Back, our volunteer and community service initiative.
  • Build meaningful relationships in a remote-first environment - from lively Slack channels that connect teammates with shared interests to virtual events that strengthen our sense of community

Your Role as a Technical Support Representative:
The Technical Support Representative provides friendly, expert support to clients using our software. In this role, you'll respond to questions and technical issues via phone, email, and chat, investigate and troubleshoot concerns, and walk customers through tasks to help them reach their goals. You'll keep thorough case notes, work with internal teams when an issue needs escalation or deeper review, and capture feedback that helps improve the customer experience.
Key Responsibilities:
  • Client Support: Provide friendly and professional technical assistance to clients via phone, chat, and email, addressing "how-to" and product usage needs.
  • Issue Diagnosis: Troubleshoot reported issues by gathering details, isolating the root cause, and providing clear, effective resolution steps.
  • Case Management: Manage assigned cases through to resolution, including prioritization, follow-up, and timely closure.
  • Documentation: Maintain accurate and thorough case notes for all interactions, including issue details, troubleshooting performed, and outcomes.
  • Escalation Management: Escalate defects, outages, and complex issues using established processes and provide complete context for efficient handoff.
  • Knowledge Contribution: Utilize and contribute to internal knowledge resources to improve consistency and reduce repeat issues.
  • Training Participation: Participate in ongoing product, process, and tool training to maintain current knowledge and improve service quality.
  • Data Stewardship: Follow policies and best practices for customer verification, privacy, and secure handling of customer information in all support interactions.
  • Shift Coverage: Be available to work various shifts during published support hours to ensure clients can receive timely, professional assistance throughout coverage windows.
  • Support Principles: Adhere to the team's defined Support Principles and apply them consistently in daily work and customer interactions.
  • Additional Duties: Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Key Requirements:
  • Strong customer service skills: demonstrates patience, empathy, and professionalism
  • Effective troubleshooting skills: able to investigate issues and determine next steps
  • Excellent written and verbal communication: able to explain concepts to users with varying skill levels and document clearly and accurately
  • Adaptability: learns new systems and workflows quickly and adjusts effectively as processes and products evolve
  • Strong organization and prioritization skills: able to manage multiple tasks in a fast-paced environment
  • Reliable teammate: consistently follows through, supports team workload, and uses sound judgment on when to ask for help or escalate

Education and Experience:
  • 2+ years of customer-facing experience in customer service, technical support, or a related role
  • Bachelor's degree preferred
  • Experience training, teaching, coaching, or presenting information to others is a plus
  • Familiarity with relational databases and basic reporting concepts (e.g., querying/filtering data) preferred

Compensation
We believe great work deserves great rewards - and that when SofterWare succeeds, our team members should share in that success. This full-time, remote position offers a total compensation range of $45,000-$50,000 USD, depending on your experience and skills. Our compensation package is designed to recognize your contributions, reward outstanding performance, and support your long-term growth.
Total Compensation includes:
  • Competitive base salary
  • Quarterly incentive bonuses
  • Monthly profit-sharing bonus

Benefits
We're proud to offer a comprehensive and competitive benefits package, including:
  • Paid time off and volunteer days
  • Matching gifts program
  • Parental and military leave
  • 401(k) with employer match and profit sharing
  • Medical, prescription, vision, and dental coverage
  • Pre-tax dependent coverage and voluntary benefits
  • Short-term disability
  • Employee Assistance and Wellness Programs

SofterWare is proud to be an Equal Opportunity Employer.
We make employment decisions based on merit, qualifications, and business needs. We do not discriminate based on race, color, citizenship status, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, political affiliation, genetic information, pregnancy, or any other characteristic protected by law. SofterWare is committed to providing reasonable accommodations for individuals with disabilities and fostering an inclusive, supportive workplace where everyone can thrive.
Join Us
Ready to make an impact with a team that empowers nonprofits every day?
Apply now and help us build a better world through technology and compassion.

Apply