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Donor Support Technician Jobs (NOW HIRING)

CSL

Customer Service- Donor Support Technician

Buffalo, NY · On-site

$16.61 - $18.13/hr

Disconnect the donor when the process is complete. * Maintain alertness and awareness to any ... Required to work overtime and extended hours to support center operational needs The expected base ...

CSL

Customer Service - Donor Support Technician

Spokane, WA · On-site

$17.13 - $23.25/hr

Disconnect the donor when the process is complete. * Maintain alertness and awareness to any ... Required to work overtime and extended hours to support center operational needs The expected base ...

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How much do donor support technician jobs pay per year?

As of Aug 16, 2026, the average yearly pay for donor support technician in the United States is $40,960.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $48,500.00 per year, depending on experience, location, and employer.

What is a donor support technician?

Donor Support Technicians are professionals who assist in the process of blood, plasma, or organ donation. Their responsibilities typically include preparing donors, collecting specimens, monitoring donor well-being during and after the donation, and ensuring all equipment is sterile and properly used. They also maintain accurate records and may help educate donors about the donation process. Donor Support Technicians play a vital role in ensuring that donations are collected safely and efficiently, while also providing support and care to donors throughout the process.

What skills and qualifications are needed to be a donor support technician?

To thrive as a Donor Support Technician, you need a basic understanding of phlebotomy, blood collection procedures, and a high school diploma or equivalent, often supplemented by certification in phlebotomy or blood collection. Familiarity with blood bank information systems, specimen labeling protocols, and safety equipment is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure are crucial soft skills in this role. These competencies ensure safe and efficient blood collection, donor comfort, and strict adherence to regulatory standards.

What challenges do donor support technicians face when assisting with blood collection, and how can they be managed?

Donor Support Technicians often encounter challenges such as managing donor anxiety, handling adverse donor reactions, and maintaining strict adherence to safety protocols. Building strong communication skills helps reassure nervous donors and creates a positive experience. Technicians must also be prepared to respond quickly to any medical issues and work collaboratively with nurses and phlebotomists to ensure donor well-being. Staying organized and following established procedures are key to maintaining a safe and efficient environment.
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Donor Support Technician jobs near you
Infographic showing various Donor Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,960 per year, or $19.7 per hour.

Customer Service - Donor Support Technician

CSL

Warr Acres, OK • On-site

Other

Posted 5 days ago

Job description

Job Description
The Opportunity
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
The Role

  • Prepares the autopheresis machine for the pheresis process.
  • Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
  • Disconnect the donor when the process is complete.
  • Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
  • Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
  • Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
  • Alerts Group Leader or Supervisor of donor flow issues.
  • Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
  • Understand the policies and procedures associated with hyper immune programs at the center if applicable.
  • Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
  • Maintain confidentiality of all personnel, donor and center information.
  • May be cross-trained in other areas to meet the needs of the business.
  • Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
  • Perform job-related duties as assigned.
Your skills and experience
Education
High school diploma or equivalent required
Experience
  • Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
  • Will perform basic math calculations
Working Conditions
(physical & mental requirements)
  • Understand, remember and apply oral and/or written instructions
  • Understand and follow basic instructions and guidelines
  • Must be able to see and speak with customers and observe equipment operation.
  • Occasionally perform tasks while standing and walking up to 100% of time
  • Reach, bend, kneel and have high level of manual dexterity
  • Occasionally be required to lift and carry up to 25 pounds
  • Fast paced environment with frequent interruptions
  • Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens • Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
  • Required to work overtime and extended hours to support center operational needs

About CSL Plasma
CSL Plasma operates one of the world's largest and most sophisticated plasma donation networks, with nearly 330 donation centers in the U.S. and Europe. CSL Plasma is a subsidiary of CSL, a global biopharma company. Plasma collected at CSL Plasma facilities is used by CSL for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL (ASX:CSL; USOTC:CSLLY), headquartered in Melbourne, Australia, employs 29,000+ people.
Learn more about CSL Plasma here https://www.cslplasma.com/ and CSL, CSL Behring, CSL Seqirus and CSL Vifor here https://www.csl.com/.
Learn more about CSL, CSL Behring, CSL Seqirus and CSL Vifor here at https://www.csl.com/ and CSL Plasma at https://www.cslplasma.com/.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
You Belong at CSL
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.
To learn more visit https://www.csl.com/careers/inclusion-and-belonging
Equal Opportunity Employer
CSL is an Equal Opportunity Employer. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, please visit https://www.csl.com/accessibility-statement.
Commonwealth Serum Laboratories logo

About Commonwealth Serum Laboratories

Sourced by ZipRecruiter

Commonwealth Serum Laboratories (CSL) is a global leader in biotechnology, based in King of Prussia, Pennsylvania. The company originates from Australia, founded in 1916 by the Australian government to service the country’s health needs. Since then, CSL has expanded operations to become a multinational specialty biotechnology company that researches, develops, and manufactures vaccines and plasma protein biotherapies. Their mission is underpinned by focused, patient-driven values. Our commitment to saving lives and protecting people's health by providing safe and effective products is a testament to the difference we are making. One of their considerate achievements includes establishing one of the largest influenza vaccine providers in the world through their brand Seqirus.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

King of Prussia, PA, US

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