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Donor Services Coordinator

Kansas City, MO · On-site

$23.82/hr

Donor Services Coordinator - Overnights $23.82 per hour | 6:00 PM - 6:00 AM | Rotating 2-Week ... systems. * Assist with daily departmental tasks and provide support for special projects or ...

Tuskegee University

Position Information Position Title Donor Services Associate Status Full Time Job Summary The Donor ... Maintain accurate documentation related to gift processing and donor records. * Assist with ...

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Donor Services Assistant information

How does a Donor Services Assistant typically collaborate with other departments within a nonprofit organization?

A Donor Services Assistant often works closely with fundraising, communications, and finance teams to ensure donor information is accurately processed and recorded. They may coordinate with the fundraising team to track donations, support stewardship efforts, and assist in preparing acknowledgment letters or reports. Regular communication with the finance department is essential for reconciling gift records, while collaboration with communications helps maintain consistent donor messaging. This cross-functional teamwork is vital for providing a seamless donor experience and supporting organizational goals.

What are the key skills and qualifications needed to thrive as a Donor Services Assistant, and why are they important?

To thrive as a Donor Services Assistant, you need strong organizational skills, attention to detail, and experience with data entry, often supported by a relevant associate degree or administrative background. Familiarity with donor management databases such as Raiser's Edge or Salesforce, as well as proficiency in Microsoft Office, is commonly required. Excellent interpersonal skills, discretion, and the ability to communicate clearly with donors make someone stand out in this role. These skills ensure accurate donor records, effective relationship management, and smooth support for fundraising efforts.

What does a Donor Services Assistant do?

A Donor Services Assistant supports fundraising activities by managing donor information, processing donations, and ensuring accurate record-keeping. They are often responsible for acknowledging gifts, answering donor inquiries, and assisting with donor correspondence. This role requires strong attention to detail, excellent communication skills, and proficiency with database management systems. Donor Services Assistants play a key role in maintaining positive relationships with donors and supporting the overall fundraising efforts of an organization.
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Donor Services Assistant jobs near you
Infographic showing various Donor Services Assistant job openings in the United States as of June 2026, with employment types broken down into 6% As Needed, 2% Full Time, 74% Part Time, 3% Temporary, and 15% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Donor Services Representative

The Christian and Missionary Alliance National Office

Reynoldsburg, OH • On-site

$41K - $52K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Position Summary

The Christian and Missionary Alliance (C&MA) is seeking a Donor Services Representative. This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Donor Services Supervisor and is responsible for providing customer service to donors and processing donations In the performance of his/her responsibilities, this position supports the overall mission of The Christian and Missionary Alliance (the C&MA) as described below.

Specific Duties
  • Receives and processes incoming cash and check contributions from internal sources and mail by:
    • Scanning check images for processing
    • Verifying donor information for accuracy
    • Creating new donor records within the donor database system
    • Identifying proper account assignments and contribution designations
    • Calculating and balancing batch totals
    • Reviewing and verifying data entry completed by other Donor Services Representatives and making corrections as needed
    • Completing batch cover sheets and running batch edit reports
  • Processes online credit card and E-Check donations as part of the daily workflow while adhering to established verification and batching procedures
  • Research and verifies donor information to resolve questions or unclear contribution designations
  • Communicate with donors via phone and email to assist and resolve inquiries
  • Assists with maintaining Donor Services records and filing systems
  • Maintains and updates the donor database by adding new records and modifying existing donor information as necessary
  • Serves as backup support for the Donor Services Supervisor, including daily and month-end responsibilities such as posting batches, preparing monthly credit card batches, and processing weekly online contributions

The Christian and Missionary Alliance (The Alliance, the C&MA) was birthed in 1887 from a vision of Pastor A. B. Simpson in New York City, who became heartbroken over the plight of the homeless, the immigrant, and the marginalized. Today, we share his passion to offer tangible help and lasting hope to the worlds neediest people.

We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.

Through over 1,900 churches in the United States and nearly 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.

Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.

Requirements
  • High school graduate
  • 2 years of college preferred
  • Requires 1-3 years of experience in a similar job
  • Possesses a working knowledge of Microsoft Office
  • 1-3 years of customer service experience

Benefits

  • Salary range $41,600 to $52,000 per year
  • Health plan (medical/dental/vision/HSA)
  • Life Insurance
  • 403(b) retirement plan with a percentage of employer matching
  • Retirement grant
  • Long-Term disability
  • Paid time off (vacation/holidays/personal days)
  • Sick time (accrues, with additional extended illness bank for rollover hours)
  • Other paid leave (compassionate care, jury duty, parental, etc.)
  • Employee assistance program

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