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Donor Services Manager Jobs (NOW HIRING)

Endeavor Health

Donor Services Specialist

Evanston, IL

$22.14 - $33.21/hr

In tandem with the Donor Services Manager, Philanthropy Operations, foundations and Finance teams, address colleague, prospect and donor inquiries promptly, professionally and courteously, including ...

NorthShore

Donor Services Specialist

Evanston, IL · On-site

$22.14 - $33.21/hr

In tandem with the Donor Services Manager, Philanthropy Operations, foundations and Finance teams, address colleague, prospect and donor inquiries promptly, professionally and courteously, including ...

tbc

Manager of Donor Services

Raleigh, NC

Manager of Donor Services - Center Operations Physical Demands The Manager of Donor Services oversees donor collection operations within a designated divisional territory of The Blood Connection.

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Donor Services Manager information

What are the key skills and qualifications needed to thrive as a Donor Services Manager, and why are they important?

To thrive as a Donor Services Manager, you need expertise in fundraising, donor relations, and database management, often supported by a degree in nonprofit management or a related field. Familiarity with donor management systems like Raiser's Edge or Salesforce, and knowledge of fundraising compliance are typically required. Outstanding communication, organizational skills, and a service-oriented mindset help build strong relationships and ensure donor satisfaction. These skills and qualities are crucial for maintaining donor trust, supporting fundraising goals, and ensuring the smooth operation of donor programs.

What is the difference between Donor Services Manager vs Fundraising Coordinator?

AspectDonor Services ManagerFundraising Coordinator
Required CredentialsBachelor's degree in nonprofit management, communications, or related field; experience in donor relationsBachelor's degree often preferred; focus on event planning and donor outreach experience
Work EnvironmentOffice-based with donor interaction; nonprofit or charitable organization settingOffice and event settings; involved in campaign and event coordination
Employer & Industry UsageNonprofits, charities, healthcare organizationsNonprofits, educational institutions, community organizations
Search & Comparison IntentUnderstanding roles in donor relations and managementLearning about fundraising and donor engagement activities

The Donor Services Manager primarily focuses on managing donor relationships, ensuring donor retention, and maintaining accurate records. In contrast, the Fundraising Coordinator concentrates on planning and executing fundraising campaigns and events. Both roles are essential in nonprofit organizations but differ in their core responsibilities and daily activities.

How does a Donor Services Manager typically collaborate with fundraising and communications teams?

A Donor Services Manager works closely with fundraising and communications teams to ensure donors receive timely acknowledgments, updates, and information about the impact of their contributions. This role often coordinates the flow of donor data, helps craft personalized stewardship messages, and supports campaign efforts by providing insights on donor engagement trends. Effective collaboration ensures a seamless donor experience and helps maximize donor retention and satisfaction. Regular meetings and shared CRM systems are common practices to facilitate this teamwork.

What does a Donor Services Manager do?

A Donor Services Manager is responsible for overseeing the processes and relationships involved in managing donations to an organization, often within a nonprofit or fundraising context. They handle donor records, process gifts, and ensure donors receive acknowledgments and reports on their contributions. Additionally, they work closely with fundraising and development teams to enhance donor engagement and retention. Their role is crucial in maintaining accurate data, ensuring compliance with regulations, and providing excellent customer service to donors.
What cities are hiring for Donor Services Manager jobs? Cities with the most Donor Services Manager job openings:
What are the most commonly searched types of Donor Services jobs? The most popular types of Donor Services jobs are:
What states have the most Donor Services Manager jobs? States with the most job openings for Donor Services Manager jobs include:
Donor Services Manager jobs near you
Infographic showing various Donor Services Manager job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Donor Services Manager

Catholic Diocese of Lansing

Lansing, MI • On-site

Full-time

Posted 17 days ago

Job description

The Catholic Foundation serving the Church in the Diocese of Lansing is seeking a Donor Services Manager. This is a full-time, non-exempt position reporting to the Development Officer of The Catholic Foundation and will supervise the Donor Services staff, both permanent and temporary.
General Summary: The Donor Services Manager plays a vital role in advancing the mission of The Catholic Foundation of the Diocese of Lansing by ensuring excellence in donor relations, prompt and accurate gift processing and acknowledgments, data entry, and data integrity. This position collaborates closely with the Development Officer and executive staff.
Principal Duties and Responsibilities:
  • Provide accurate data entry for all donor gifts.
  • Process, record, and reconcile all pledges, payments, and donations - ensuring the quality and integrity of data for accurate analytical and financial reporting.
  • Maintain files for gift documentation and related correspondence.
  • Prepare gift acknowledgment letters and year-end gift statements for tax purposes.
  • Perform acknowledgement of gifts in an accurate and timely manner.
  • Handle donor inquiries received by mail, telephone, or email with utmost professionalism.
  • Assist in managing relationships with donors and with diocesan leadership, especially pastors, principals, and other Catholic leaders.
  • Communicate and interact with donors, parish and diocesan staff, clergy and volunteers regarding database records, and donations made to the Foundation to support the mission of the Church. Solve problems when necessary.
  • Train, supervise, and lead Donor Services staff and volunteers, both permanent and temporary.
  • Assist the Foundation and Diocesan staff by creating and running reports to obtain general or specific information about fundraising activities and results.
  • Interact with accounting staff when necessary regarding deposit or donor issues.
  • Work with vendors involved with campaign, appeal, or development office activities.
  • Develop and maintain routine and custom lists for pledge reminders and office mailings and utilize database for labels/letters.
  • Other duties as assigned.

Knowledge, Skills, and Abilities:
Education: High school diploma is required. Bachelor's or Associate's degree is preferred.
Experience: Three or more years of donor service/customer relations experience is strongly preferred. Demonstrable ability to prioritize and work independently, strong written and verbal communications skills including attention to detail and accuracy. Proficiency in Microsoft Office Suite is required. Experience with Blackbaud Raiser's Edge software is strongly preferred.
Require: Ability to prioritize tasks, learn quickly, work independently and maintain confidentiality is required. Must have excellent phone skills and be able to maintain composure, flexibility, and a commitment to donor service and satisfaction. A fully supportive attitude toward the Catholic Church and her teachings.
Physical Demands: While performing duties, employee has to sit for long periods of time, use hands in repetitive motion tasks, and answer telephone calls. The position also requires some standing, stooping, and bending. Must be able to lift and move up to 40 pounds. Employee is expected to work onsite, Monday through Friday.
The above statements describe the general nature and level of work of the position. They are not an exhaustive list of all responsibilities, duties, and skills.
To apply for the position, please submit a cover letter and resume to the online application.

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