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Donor Services Manager Jobs (NOW HIRING)

Vermont Foodbank

Donor Services Specialist

Barre, VT · On-site

$54K - $73K/yr

Job Type Full-time Description The Donor Services Specialist is a member of the Donor Services team and helps to manage the administrative and operational tasks within the Philanthropy Department.

VERMONT FOODBANK

Donor Services Specialist

Barre, VT

$54K - $73K/yr

Description The Donor Services Specialist is a member of the Donor Services team and helps to manage the administrative and operational tasks within the Philanthropy Department. This position ensures ...

Vermont Foodbank

Donor Services Specialist

Barre, VT · On-site

$54K - $73K/yr

The Donor Services Specialist is a member of the Donor Services team and helps to manage the administrative and operational tasks within the Philanthropy Department. This position ensures accurate ...

tbc

Donor Services Technician (Easley)

Easley, SC

A Donor Services Technician registers, performs donor history, and completes donor physical ... Immediately contacts management if the donor appears disgruntled or unsatisfied * Extends ...

tbc

Donor Services Technician (Decatur)

Decatur, GA

$17.85/hr

A Donor Services Technician registers, performs donor history, and completes donor physical ... Immediately contacts management if the donor appears disgruntled or unsatisfied * Extends ...

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Donor Services Manager information

What are the key skills and qualifications needed to thrive as a donor services manager?

To thrive as a Donor Services Manager, you need expertise in fundraising, donor relations, and database management, often supported by a degree in nonprofit management or a related field. Familiarity with donor management systems like Raiser's Edge or Salesforce, and knowledge of fundraising compliance are typically required. Outstanding communication, organizational skills, and a service-oriented mindset help build strong relationships and ensure donor satisfaction. These skills and qualities are crucial for maintaining donor trust, supporting fundraising goals, and ensuring the smooth operation of donor programs.

How does a donor services manager typically collaborate with fundraising and communications teams?

A Donor Services Manager works closely with fundraising and communications teams to ensure donors receive timely acknowledgments, updates, and information about the impact of their contributions. This role often coordinates the flow of donor data, helps craft personalized stewardship messages, and supports campaign efforts by providing insights on donor engagement trends. Effective collaboration ensures a seamless donor experience and helps maximize donor retention and satisfaction. Regular meetings and shared CRM systems are common practices to facilitate this teamwork.

What is the difference between Donor Services Manager vs Fundraising Coordinator?

AspectDonor Services ManagerFundraising Coordinator
Required CredentialsBachelor's degree in nonprofit management, communications, or related field; experience in donor relationsBachelor's degree often preferred; focus on event planning and donor outreach experience
Work EnvironmentOffice-based with donor interaction; nonprofit or charitable organization settingOffice and event settings; involved in campaign and event coordination
Employer & Industry UsageNonprofits, charities, healthcare organizationsNonprofits, educational institutions, community organizations
Search & Comparison IntentUnderstanding roles in donor relations and managementLearning about fundraising and donor engagement activities

The Donor Services Manager primarily focuses on managing donor relationships, ensuring donor retention, and maintaining accurate records. In contrast, the Fundraising Coordinator concentrates on planning and executing fundraising campaigns and events. Both roles are essential in nonprofit organizations but differ in their core responsibilities and daily activities.

What cities are hiring for Donor Services Manager jobs?

Cities with the most Donor Services Manager job openings:

What are the most commonly searched types of Donor Services jobs?

The most popular types of Donor Services jobs are:

What states have the most Donor Services Manager jobs?

States with the most job openings for Donor Services Manager jobs include:

Donor Services Manager jobs near you
Infographic showing various Donor Services Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Donor Services Specialist

Vermont Foodbank

Barre, VT • On-site

$54K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Job Type
Full-time
Description
The Donor Services Specialist is a member of the Donor Services team and helps to manage the administrative and operational tasks within the Philanthropy Department. This position ensures accurate donation processing and data entry across all fundraising channels in support of timely donor acknowledgement, accurate coding and record-keeping in the donor database, and exceptional customer service.
This position requires an elevated level of attention-to-detail, accuracy, adaptability, and collaboration. In addition, proficiency in using multiple systems that support the work of the donor services team, (including Blackbaud's Raiser's Edge and RENXT, Omatic Cloud, and GoFundMe Pro), as well as sharp computer skills, are needed to properly enter and track all charitable gifts made to Vermont Foodbank. The Donor Services Specialist must work collaboratively within the Donor Services team, full Philanthropy team, as well as the Finance team to solve problems and to reconcile all monthly and year-to-date gifts monthly. This position also works closely with the Strategic Giving team to establish and understand donor intention for accurate gift entry.
The Donor Services Specialist provides direct customer service to donors and works with confidential information. This position is directly involved with the acceptance of philanthropic gifts, the deposit process of these funds, gift coding, and acknowledgement of all gifts. This position helps to maintain an accurate database through regular completion of database clean-up projects, database audits, and yearly financial audits. The Donor Services Specialist is expected to be a team player and work with all consultants, team members, and temporary employees that may be hired during high volume gift times.
Building equity and racial justice into Vermont Foodbank's organizational practices is everyone's responsibility, and it requires the commitment and collaboration of every employee and team. Therefore, everyone is expected to honor diversity, contribute to an inclusive organizational culture, and leverage their own personal agency and scope of influence to center equity.
Benefits
Vermont Foodbank provides outstanding and robust benefits that support all aspects of your life, inside and outside of work. We are committed to the idea that all employees have a healthy work-life balance and are compensated fairly for the work they do. Vermont Foodbank offers a comprehensive benefits package, beginning the first of the month after date of hire. The benefits include:
  • Health Insurance with 100% employer paid premiums
  • Dental Insurance with 90% employer paid premiums
  • Vision Insurance
  • Group Term Life Insurance with 100% employer paid premium
  • Short & Long Term Disability with 100% employer paid premium
  • 403(b) Pension Plan with employer contribution after 1 year of employment
  • Employee Assistance Program and other employee resource and referral services
  • 16 paid holidays including the week between Christmas and New Year's
  • Vacation and Sick PTO accrued each pay period
  • 5 days of Personal PTO each year
  • Paid Family & Medical Leave for qualifying events
  • Paid Bereavement Leave, Paid Jury Duty, and Paid Civic Engagement Leave

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable laws, including the Americans with Disabilities Act (ADA). We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities throughout the hiring process and employment. If you need assistance or an accommodation to apply for a position, please contact Carlos Camacho at ccamacho@vtfoodbank.org .
Requirements
Global Functions and Responsibilities
  • Work cooperatively with staff and volunteers to support the mission of the Foodbank to meet and sustain organizational goals.
  • Positively contribute to an organizational culture of safe and secure food handling, warehousing and distribution.
  • The foodbank relies on volunteers everyday to fulfill our mission. All Foodbank employees must support our culture of philanthropy by treating every volunteer with appreciation and respect.
  • This position will occasionally be required to travel to other Foodbank locations and to attend required meetings, trainings, etc. Some out-of-area and overnight travel may be expected.

Essential Functions and Responsibilities:
  • Perform all necessary activities related to entering donations received daily (including, but not limited to, in-house gifts, gifts-in-kind, matching donations, monthly donations, credit card processing, online gifts, lockbox deposits, stock gifts, pledge gifts, ACH gifts and others); priorities and capacity will vary and change based on donation volume
  • On a weekly basis, enter all Lockbox and GoFundMePro gifts through the Omatic Cloud
  • Work with Omatic Cloud and update/revise gift upload formulas as needed; contact and work with Omatic customer support if needed to redesign formulas
  • Work with M&T Bank to ensure that Lockbox data is accurate and collaborate with bank representatives as needed for support.
  • Serve as the first line of contact for all donor inquiries and requests and strive to provide exceptional customer service at all times; respond to all requests in a timely manner
  • Create and maintain appeal code data in RENXT and Omatic Cloud; work with RKD to translate Mailing Summary data into RENXT for record keeping and donation tracking
  • Work with Marketing and Communications to align Appeal Code design between RENXT and GoFundMePro
  • Update acknowledgement letter templates in our database, generate all acknowledgement letters and. manage the inventory and ordering of letterhead and envelopes
  • Ensure prompt acknowledgement of all donations, including notification of tribute gifts; coordinate customized acknowledgement review with development staff
  • Serve as a point person for deposit process; maintain and update SOP for deposit; ensure coverage with Finance team; alternate with the other Donor Services Specialist to log incoming mail revenue, and deposit all donations on a recurring two-day a week schedule
  • Oversee monthly donor outreach and update recurring donor plans in RENXT and GoFundMe Pro
  • Work with ResolutionsTech during times of great volume to make sure that they follow gift processing SOPs
  • Work with Finance to reconcile gifts on a monthly basis, and maintain proficiency in producing canned reports upon request
  • Assist Finance and Philanthropy with any troubleshooting or research required in support of reconciliation, donor stewardship, and donor acknowledgement
  • Support a healthy database by maintaining accurate constituent records (donors, volunteers, and others) in Raiser's Edge/RENXT, updating and correcting constituent records daily, and time permitting, by assisting with data auditing procedures
  • Update SOPs as needed for all job functions
  • Work closely with other Donor Services team members on database clean-up projects and other special projects as assigned.
  • Maintain competence in Raiser's Edge/RENXT through in-house training and outside training opportunities; pass the Blackbaud RENXT Fundamentals Exam within a year of starting this position
  • Serve as a backup to all job duties held by the other Donor Services Specialist
  • Participate as a valued member of the Donor Services team and the Philanthropy department by attending team meetings, retreats, and helping where needed, time permitting
  • Assist with special projects, such as mailings, handwritten notes, and other departmental needs
  • Maintain competence in all tools and software needed to perform this position and complete in-house and outside training as needed

Other Functions:
  • Other duties as assigned by the Philanthropy Systems and Database Manager.

Skills/Qualifications:
  • The requirements listed below are representative of the education, experience, knowledge, skills, and/or abilities an individual needs in order to perform this job successfully.

Education and/or Experience:
  • 0-2 years of experience in office, customer service, or related field required. Bachelors or comparable experience required.

Other Skills and Abilities:
  • Customer service and interpersonal skills.
  • Ability to be flexible and adaptable.

Language Skills:
  • The employee must have strong oral and written communications skills.

Technical/Computer Skills:
  • Highly proficient in Microsoft Office Suite and other emerging platforms.
  • Donor or other database experience preferred

Certifications/Licenses/Registrations:
  • A valid Driver's License.
  • 3-year motor vehicle report (MVR) showing a clean driving record.

Salary Description
Between $54,376.00 -$73,568.00 based on YOE

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