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Donor Services Manager Jobs in Indiana (NOW HIRING)

Wesleyan Church

Donor Services Specialist

Fishers, IN · On-site

Position Summary The Donor Services Specialist manages donor communications, processes and records donations, maintains donor data within Salesforce and related systems, and provides administrative ...

Wesleyan Church

Donor Services Specialist

Fishers, IN · On-site

Position Summary The Donor Services Specialist manages donor communications, processes and records donations, maintains donor data within Salesforce and related systems, and provides administrative ...

Wesleyan Church

Donor Services Specialist

Fishers, IN · On-site

Position Summary The Donor Services Specialist manages donor communications, processes and records donations, maintains donor data within Salesforce and related systems, and provides administrative ...

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Donor Services Manager information

What are the key skills and qualifications needed to thrive as a donor services manager?

To thrive as a Donor Services Manager, you need expertise in fundraising, donor relations, and database management, often supported by a degree in nonprofit management or a related field. Familiarity with donor management systems like Raiser's Edge or Salesforce, and knowledge of fundraising compliance are typically required. Outstanding communication, organizational skills, and a service-oriented mindset help build strong relationships and ensure donor satisfaction. These skills and qualities are crucial for maintaining donor trust, supporting fundraising goals, and ensuring the smooth operation of donor programs.

How does a donor services manager typically collaborate with fundraising and communications teams?

A Donor Services Manager works closely with fundraising and communications teams to ensure donors receive timely acknowledgments, updates, and information about the impact of their contributions. This role often coordinates the flow of donor data, helps craft personalized stewardship messages, and supports campaign efforts by providing insights on donor engagement trends. Effective collaboration ensures a seamless donor experience and helps maximize donor retention and satisfaction. Regular meetings and shared CRM systems are common practices to facilitate this teamwork.

What is the difference between Donor Services Manager vs Fundraising Coordinator?

AspectDonor Services ManagerFundraising Coordinator
Required CredentialsBachelor's degree in nonprofit management, communications, or related field; experience in donor relationsBachelor's degree often preferred; focus on event planning and donor outreach experience
Work EnvironmentOffice-based with donor interaction; nonprofit or charitable organization settingOffice and event settings; involved in campaign and event coordination
Employer & Industry UsageNonprofits, charities, healthcare organizationsNonprofits, educational institutions, community organizations
Search & Comparison IntentUnderstanding roles in donor relations and managementLearning about fundraising and donor engagement activities

The Donor Services Manager primarily focuses on managing donor relationships, ensuring donor retention, and maintaining accurate records. In contrast, the Fundraising Coordinator concentrates on planning and executing fundraising campaigns and events. Both roles are essential in nonprofit organizations but differ in their core responsibilities and daily activities.

Donor Services Manager jobs near you

Donor Services Specialist

Wesleyan Church

Fishers, IN • On-site

Part-time

Posted 15 days ago

Job description

Join Our Team
Global Partners is seeking a detail-oriented and service-minded Donor Services Specialist to support our donors and help advance the mission of The Wesleyan Church around the world. This role serves as a key connection point between our donors and ministry, providing exceptional customer service while ensuring gifts are processed accurately and donor information is maintained with integrity.
If you enjoy helping people, working with data, and supporting Kingdom impact through excellent administrative service, we'd love to hear from you.
Position Summary
The Donor Services Specialist manages donor communications, processes and records donations, maintains donor data within Salesforce and related systems, and provides administrative support to Donor Services and Finance initiatives. This position plays a vital role in fostering positive donor experiences and ensuring the accuracy and security of donor records.
Essential Responsibilities
Donor Support & Customer Service
  • Serve as the front line contact for donors and prospective donors.
  • Respond to inquiries regarding:
    • Giving options
    • Recurring gifts
    • Gift corrections
    • Online giving
    • Fund information
    • Donor account updates
  • Document donor interactions within the donor database.
  • Direct specialized requests to the appropriate team members.
Gift Processing & Data Entry
  • Process donations received via mail, ACH, checks, and credit card gifts.
  • Enter gift information accurately and promptly into Salesforce and related systems.
  • Resolve discrepancies involving donor information or fund allocations.
  • Maintain organized records of donations and gift receipts.
  • Report system issues and database concerns as needed.
Database Management
  • Update donor demographic and biographical information.
  • Adhere to established data-entry standards and procedures.
  • Ensure confidential donor information is handled and stored securely.
  • Participate in database cleanup and data-quality initiatives.
Project Support
  • Assist with reporting and special projects for Donor Services and Finance.
  • Maintain accurate and secure donor and giving information.
  • Complete assignments within established timelines and project parameters.
Team Collaboration
  • Attend training and team development opportunities.
  • Participate in cross-training initiatives.
  • Provide flexible support to meet team needs and workload demands.
Qualifications
Required Experience
  • 1-2 years of customer service experience.
  • 1-2 years of experience using a CRM or database management system.
Preferred Experience
  • Experience with Salesforce, Raiser's Edge, or similar donor management software.
  • Experience working in a nonprofit, ministry, church, or donor-centered environment.
Knowledge, Skills, and Abilities
  • Strong customer service orientation with a heart for serving donors.
  • Excellent attention to detail and accuracy.
  • Proficiency with database and technology platforms.
  • Strong organizational and time-management skills.
  • Effective verbal and written communication skills.
  • Ability to handle confidential information with discretion.
  • Problem-solving abilities and a proactive mindset.
  • Collaborative team player who can adapt to changing priorities.
Working Conditions
  • Primarily sedentary office work.
  • Frequent use of computers and database systems.
  • Standard office environment.

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