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Donor Services Jobs (NOW HIRING)

Houston Food Bank

Donor Services Specialist

Houston, TX · On-site

$18.50 - $20.50/hr

The Donor Services Specialist supports donors by addressing their concerns and needs through the Donor Services email and phone line. This position manages the donor acknowledgement letters, helps ...

Wesleyan Church

Donor Services Specialist

Fishers, IN · On-site

Join Our Team Global Partners is seeking a detail-oriented and service-minded Donor Services Specialist to support our donors and help advance the mission of The Wesleyan Church around the world.

Houston Food Bank

Donor Services Specialist

Houston, TX · On-site

$18.50 - $20.50/hr

The Donor Services Specialist supports donors by addressing their concerns and needs through the Donor Services email and phone line. This position manages the donor acknowledgement letters, helps ...

Houston Food Bank

Donor Services Specialist

Houston, TX · On-site

$18.50 - $20.50/hr

The Donor Services Specialist supports donors by addressing their concerns and needs through the Donor Services email and phone line. This position manages the donor acknowledgement letters, helps ...

Wesleyan Church

Donor Services Specialist

Fishers, IN · On-site

Join Our Team Global Partners is seeking a detail-oriented and service-minded Donor Services Specialist to support our donors and help advance the mission of The Wesleyan Church around the world.

NCSU

Donor Services Specialist

Raleigh, NC · On-site +1

Posting Information Posting Number PG194813EP Internal Recruitment No Working Title Donor Services Specialist Anticipated Hiring Range $50,000 - $60,000 Work Schedule Monday- Friday ; 8:00 am-5:00 pm ...

Feeding America

Donor Services Specialist

Barre, VT · On-site

$54.38 - $73.57/hr

This position is a member of the Donor Services team and helps to manage the administrative and operational tasks within the Philanthropy Department. This position ensures accurate donation ...

Diocese of Lansing

Donor Services Manager

Lansing, MI · On-site

$50 - $70/hr

General Summary The Donor Services Manager plays a vital role in advancing the mission of The Catholic Foundation of the Diocese of Lansing by ensuring excellence in donor relations, prompt and ...

Jimmy Jazz

Director, Donor Services

Nashville, TN · On-site

$79 - $99/hr

Responsible for daily operations and management of donor services, data hygiene, gift processing and receipting, reporting and analytics, stewardship, and consistent adherence to established ...

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Donor Services information

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How much do donor services jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for donor services in the United States is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is donor services?

Donor Services refers to the team or department within a nonprofit or fundraising organization that manages relationships and communications with donors. Their responsibilities include acknowledging donations, providing receipts, maintaining donor records, and ensuring that donors feel appreciated and informed. Donor Services professionals play a key role in building trust and fostering long-term support by responding to donor inquiries, resolving issues, and keeping supporters updated about the impact of their contributions. They often collaborate with fundraising and development teams to ensure a positive donor experience.

What are the key skills and qualifications needed to thrive in donor services, and why are they important?

To thrive in Donor Services, you need strong organizational skills, attention to detail, and experience with donor management or customer service, often supported by a bachelor's degree or equivalent experience. Familiarity with donor database systems like Raiser's Edge or Salesforce and proficiency in office software are typically required. Excellent interpersonal skills, empathy, and clear communication help build lasting donor relationships and resolve issues effectively. These skills ensure accurate record-keeping, enhance donor satisfaction, and support the success of fundraising initiatives.

How does the donor services role collaborate with other departments within a nonprofit organization?

In a Donor Services role, you frequently collaborate with teams such as fundraising, communications, and finance to ensure donors have a positive experience. You'll work closely with fundraisers to support campaigns, coordinate with communications for donor acknowledgments, and assist finance with accurate recording of contributions. Effective internal communication is crucial, as you often act as a bridge between donors and the organization, helping to resolve issues and relay donor feedback to relevant teams.

What is the difference between Donor Services vs Fundraising Coordinator?

AspectDonor ServicesFundraising Coordinator
Primary RoleManage donor relationships, process donations, and ensure donor retentionPlan and execute fundraising campaigns, organize events, and develop fundraising strategies
Required SkillsCommunication, data management, customer serviceEvent planning, marketing, communication
Work EnvironmentNonprofit organizations, charities, hospitalsNonprofits, charitable organizations, educational institutions
Common CertificationsNone required, but CRM or donor management software experience helpfulFundraising certifications (e.g., CFRE) beneficial but not mandatory

While Donor Services focuses on maintaining relationships with existing donors and processing contributions, Fundraising Coordinators actively develop new fundraising initiatives and campaigns. Both roles are essential in nonprofit organizations but differ in their primary responsibilities and skill sets.

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Donor Services jobs near you
Infographic showing various Donor Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,965 per year, or $20.7 per hour.

Donor Services Specialist

Covenant House Texas

Houston, TX • On-site

$25/hr

Full-time

Posted 10 days ago

Key responsibilities

  • Process and accurately record donations received through various channels.

  • Maintain and update donor records within the organization's CRM/database.

  • Provide responsive and professional service to donors by responding to inquiries and resolving concerns.

Job description

Donor Services Specialist
Department: Development / Advancement
Classification: Full-Time, Non-Exempt
Location: Houston, Texas

Position Summary:
The Donor Services Specialist plays a key role in supporting the fundraising and advancement efforts of Covenant House Texas by ensuring accurate gift processing, donor data integrity, timely acknowledgments, and exceptional donor service. This position serves as an important connection between donors and the organization, helping ensure every donor interaction reflects professionalism, gratitude, accuracy, and the mission of Covenant House Texas.
The Donor Services Specialist manages day-to-day gift entry and donor records, assists with reconciliation and reporting, responds to donor inquiries, and supports Development team members with the information and administrative processes necessary to cultivate and steward donors effectively.

Essential Duties and Responsibilities:
Gift Processing & Acknowledgment:
  • Process and accurately record donations received through checks, credit cards, online giving platforms, ACH, stock, donor-advised funds, matching gifts, and other giving channels.
  • Ensure gifts are properly coded according to campaign, fund, appeal, source, and donor designation.
  • Generate and distribute timely donor acknowledgment letters, tax receipts, tribute notifications, and other donor correspondence.
  • Process recurring gifts, pledges, pledge payments, and adjustments.
  • Identify and appropriately escalate unusual, complex, restricted, or high-value gifts.
  • Maintain documentation supporting gift transactions and donor intent.
  • Support timely processing of gifts during high-volume fundraising periods and campaigns.

Donor Database Management:
  • Maintain accurate and complete donor records within the organization's CRM/database.
  • Create new donor records and update contact, demographic, communication, and giving information.
  • Research and resolve duplicate records and data inconsistencies.
  • Maintain appropriate donor recognition, solicitation, communication, and confidentiality preferences.
  • Conduct routine data quality reviews to ensure database accuracy and consistency.
  • Follow established data-entry standards and procedures.
  • Assist with database imports, exports, queries, lists, and reporting as needed.

Donor Relations & Customer Service:
  • Provide responsive and professional service to donors by telephone, email, and written correspondence.
  • Respond to questions regarding donations, receipts, recurring gifts, donor records, and giving history.
  • Research and resolve donor concerns promptly and courteously.
  • Ensure donor interactions reflect the organization's commitment to gratitude, respect, responsiveness, and stewardship.
  • Coordinate with Development colleagues when donor inquiries require relationship management or additional follow-up.

Gift Reconciliation & Financial Coordination:
  • Partner with Finance to support accurate and timely reconciliation of contributed revenue.
  • Prepare gift batches, deposit documentation, transaction reports, and supporting records.
  • Research and resolve discrepancies between the donor database, payment platforms, bank deposits, and financial records.
  • Maintain appropriate documentation and internal controls for gift processing.
  • Assist with month-end and year-end reconciliation and reporting activities.

Development Operations:
  • Support Development staff with donor lists, mailing lists, reports, event information, and campaign data.
  • Assist with direct mail, digital campaigns, special events, and fundraising initiatives.
  • Maintain accurate campaign, appeal, fund, and source coding.
  • Support donor segmentation and stewardship activities.
  • Assist with special projects, database cleanup, audits, and process improvements.
  • Document procedures and recommend opportunities to improve efficiency, accuracy, and donor experience.
  • Provide administrative support to the Advancement/Development department as needed.

Qualifications:
Education & Experience:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Two or more years of experience in donor services, nonprofit development, database administration, accounting support, customer service, or a related field preferred.
  • Experience working with a fundraising CRM or donor database strongly preferred.
  • Experience processing financial transactions or performing reconciliation is a plus.

Knowledge, Skills & Abilities:
  • Exceptional attention to detail and commitment to accuracy.
  • Strong data-entry and database-management skills.
  • Excellent organizational and time-management abilities.
  • Strong written and verbal communication skills.
  • Demonstrated commitment to providing excellent customer service.
  • Ability to manage confidential donor and financial information appropriately.
  • Ability to prioritize multiple assignments and meet deadlines.
  • Strong analytical and problem-solving skills.
  • Proficiency with Microsoft Excel, Word, Outlook, and related business applications.
  • Ability to learn and effectively use fundraising databases, online giving platforms, and other Development technology.
  • Ability to work collaboratively across Development, Finance, and other departments.
  • Ability to maintain accuracy and composure during high-volume fundraising periods.

Core Competencies:
  • Donor-Centered Service: Treats every donor interaction as an opportunity to strengthen the donor's relationship with Covenant House Texas.
  • Accuracy & Accountability: Takes ownership of data quality, financial accuracy, and timely completion of responsibilities.
  • Confidentiality: Protects sensitive donor, financial, youth, employee, and organizational information.
  • Collaboration: Works effectively with colleagues across Development, Finance, Programs, and Administration.
  • Continuous Improvement: Identifies opportunities to improve systems, processes, efficiency, and donor experience.
  • Mission Alignment: Demonstrates a commitment to the mission, values, and young people served by Covenant House Texas.