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Donor Services Jobs (NOW HIRING)

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Donor Services Technician (Seneca)

Fair Play, SC · On-site

A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in ...

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Donor Services Technician (Taylors)

Taylors, SC · On-site

A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in ...

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Donor Services Technician (Decatur)

Decatur, GA · On-site

$17.85/hr

A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in ...

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Donor Services Technician (Boone)

Hickory, NC · On-site

A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in ...

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How much do donor services jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for donor services in the United States is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Donor Services vs Fundraising Coordinator?

AspectDonor ServicesFundraising Coordinator
Primary RoleManage donor relationships, process donations, and ensure donor retentionPlan and execute fundraising campaigns, organize events, and develop fundraising strategies
Required SkillsCommunication, data management, customer serviceEvent planning, marketing, communication
Work EnvironmentNonprofit organizations, charities, hospitalsNonprofits, charitable organizations, educational institutions
Common CertificationsNone required, but CRM or donor management software experience helpfulFundraising certifications (e.g., CFRE) beneficial but not mandatory

While Donor Services focuses on maintaining relationships with existing donors and processing contributions, Fundraising Coordinators actively develop new fundraising initiatives and campaigns. Both roles are essential in nonprofit organizations but differ in their primary responsibilities and skill sets.

How does the donor services role collaborate with other departments within a nonprofit organization?

In a Donor Services role, you frequently collaborate with teams such as fundraising, communications, and finance to ensure donors have a positive experience. You'll work closely with fundraisers to support campaigns, coordinate with communications for donor acknowledgments, and assist finance with accurate recording of contributions. Effective internal communication is crucial, as you often act as a bridge between donors and the organization, helping to resolve issues and relay donor feedback to relevant teams.

What is donor services?

Donor Services refers to the team or department within a nonprofit or fundraising organization that manages relationships and communications with donors. Their responsibilities include acknowledging donations, providing receipts, maintaining donor records, and ensuring that donors feel appreciated and informed. Donor Services professionals play a key role in building trust and fostering long-term support by responding to donor inquiries, resolving issues, and keeping supporters updated about the impact of their contributions. They often collaborate with fundraising and development teams to ensure a positive donor experience.

What are the key skills and qualifications needed to thrive in donor services, and why are they important?

To thrive in Donor Services, you need strong organizational skills, attention to detail, and experience with donor management or customer service, often supported by a bachelor's degree or equivalent experience. Familiarity with donor database systems like Raiser's Edge or Salesforce and proficiency in office software are typically required. Excellent interpersonal skills, empathy, and clear communication help build lasting donor relationships and resolve issues effectively. These skills ensure accurate record-keeping, enhance donor satisfaction, and support the success of fundraising initiatives.
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Donor Services jobs near you
Infographic showing various Donor Services job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,965 per year, or $20.7 per hour.

Donor Services Support Specialist

OneBlood

Fort Lauderdale, FL • On-site

Full-time

Posted 9 days ago

OneBlood rating

6.6

Company rating: 6.6 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

569th of 887 rated healthcare providers

Job description

Provides first point of contact for all Donor Services incoming regulated inquires, collection process issues and requests related to SOP questions. Provides timely document review, tracks errors and offers solutions for Donor Services processes. Acts as a liaison to resolve internal processing errors and delivers outstanding internal customer service.


The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

  • Provides first point of contact support to incoming calls/emails/requests from Donor Services or representatives to answer questions, resolve issues and respond to inquiries
  • Provides excellent customer service by responding to inbound calls in a timely manner and displaying professionalism towards all customers and documents all call information according to standard operating procedures
  • Identifies Donor Service’s needs, clarify information, research every issue and provide solutions and / or alternatives
  • Assists Donor Services and Recruitment department with meeting department metrics
  • Provides support with validation of system related to Donor Services
  • Initiates Smart CAPA, participate in error management and document resolutions.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

High school diploma or equivalent and six months to one year related experience and/or training.

CERTIFICATES, LICENSES, REGISTRATIONS AND DESIGNATIONS:

None

KNOWLEDGE, ABILITIES AND SKILLS:

  • Ability to adapt and communicate professionally and maintain cooperative working relationships with those contacted in the course of work
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to read, understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Strong phone and verbal communication skills and active listening skills
  • Ability to follow oral and written instructions
  • Familiarity with Donor Services practices (i.e. Smart Solve, RSA, and CAPA)
  • Ability to speak effectively before groups or employees of the organization
  • Ability to speak, write, read, and understand English
  • Basic computer skills including knowledge of Microsoft Office applications

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tasks involve ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Some tasks may involve manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.

ENVIRONMENTAL REQUIREMENTS:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job.

Functions are regularly performed inside without potential for exposure to adverse conditions, such as inclement weather, atmospheric elements and pathogenic substances. The noise level in the work environment is usually moderate.

OneBlood is an Equal Opportunity Employer/Vet/Disability/Other Protected Categories

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