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Citadel

Donor Experience Officer (DXO)

Charleston, SC · On-site

Donor Experience Officer (DXO) Job no: 496848 Work type: Full Time Permanent - Staff Location: Charleston Categories: Alumni Affairs Department: TCF Donor Experience Officer (DXO) DESCRIPTION: The ...

Uasys

Donor Experience Officer

Fayetteville, AR · On-site

The DXO will manage a portfolio of 1,000 donors with clear weekly, monthly, and annual goals. The position will collaborate with other departments both internally at the University of Arkansas ...

Umd

Donor Experience Officer (VPUR)

College Park, MD

The DXO must have the ability to use digital technologies in all aspects of the role; information, communication, and basic problem-solving skills, and be data-centric in their approach to achieving ...

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As of Jul 7, 2026, the average hourly pay for dxo in the United States is $26.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $30.77 per hour, depending on experience, location, and employer.

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What are the key skills and qualifications needed to thrive as a DXO (Digital Experience Officer), and why are they important?

To thrive as a Digital Experience Officer (DXO), you need expertise in digital strategy, user experience (UX) design, analytics, and a background in marketing, business, or related fields. Familiarity with content management systems (CMS), customer relationship management (CRM) software, digital analytics tools like Google Analytics, and UX/UI design platforms is essential. Strong leadership, creative problem-solving, and excellent communication skills help drive digital initiatives and align teams. These competencies are crucial for delivering seamless, engaging digital experiences that support business objectives and customer satisfaction.

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A DXO typically refers to a Data Exchange Operator or similar role involving data management and processing. The job often requires technical skills, attention to detail, and familiarity with data tools or platforms. Its value depends on industry demand, compensation, and career growth opportunities in data-related fields.

What are some common challenges faced by DXOs (Digital Experience Officers) when aligning digital strategies across multiple departments?

DXOs often encounter challenges in aligning digital initiatives across various departments due to differing priorities, legacy systems, and varying levels of digital maturity. Effective communication and stakeholder engagement are key to overcoming these hurdles, as is fostering a culture that embraces change and innovation. Collaboration with IT, marketing, and operations teams is essential to ensure that digital strategies are implemented smoothly and deliver value across the organization.
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Infographic showing various Dxo job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 56% In-person, 33% Hybrid, and 11% Remote job distribution, with an average salary of $54,791 per year, or $26.3 per hour.
Donor Experience Officer (DXO)

Donor Experience Officer (DXO)

Citadel

Charleston, SC • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Donor Experience Officer (DXO)

Job no: 496848
Work type: Full Time Permanent - Staff
Location: Charleston
Categories: Alumni Affairs
Department:TCF

Donor Experience Officer (DXO)

DESCRIPTION: The Annual Giving team at The Citadel Foundation is seeking a passionate and driven Donor Experience Officer to join our organization. This position combines digital-first communication efforts with innovative workflows to build relationships, execute outreach to alumni and friends of The Citadel.

RESPONSIBILITIES:

Actively engage and manage a portfolio of over 800 prospects
Cultivate relationships with these donors via email, phone, social media, video conferencing, texting, and EverTrue's cloud platform
Work toward clear metrics and goals for outreach, donor meetings, dollars raised, donor count, prospect qualification, and engagement
Develop and maintain broad knowledge of The Citadel, such as admissions, athletics, academic programs, and alumni engagement activity
Provide information on The Citadel relative to donor interests and share upcoming opportunities to attend events, volunteer, participate in alumni activities/services, or otherwise deepen their engagement with The Citadel
Work closely with the Director of Annual Giving to help develop and manage goals and strategy for The Citadel Foundation's Annual Fund
Perform additional duties as assigned to include special projects and events to assist in the overall fundraising efforts within the Annual Giving team

MINIMUM QUALIFICATIONS:

Bachelor's Degree from an accredited institution of higher education
Ability to relate to people of diverse backgrounds, training, and experience
Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives
Excellent communication skills, written and verbal
Proficiency in Microsoft Office applications and other desktop computing software
Enthusiasm and excellent people skills are essential; successful candidate must have flexibility to handle the needs of a fast-paced work environment and the individual needs of donors
Ability to organize and prioritize tasks and to lead and motivate others
Some evening and weekend work is required
Affinity for the mission and core values of The Citadel and The Citadel Foundation

PREFERRED QUALIFICATIONS:

Experience in annual giving and/or higher education institutional advancement
Experience with Blackbaud's Raiser's Edge, GiveCampus and/or EverTrue
Additional experience in fundraising, public relations, and/or marketing
At least two years of experience in related development/fundraising, preferably within higher education or in a sales role
Familiarity with The Citadel and/or similar military-focused organizations

If interested please send resumes and cover letters to hr@citadelfoundation.org

Advertised: 03 Apr 2026 Eastern Daylight Time
Applications close:

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