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Donor Service Representative Jobs (NOW HIRING)

TBN

DONOR SERVICE REPRESENTATIVE

Fort Worth, TX · On-site

$14.50 - $19.50/hr

Data entry on multiple software platforms for donor mail, phone calls, email, and website ... Previous high-volume customer service or call center experience * Strong data entry and computer ...

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How much do donor service representative jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for donor service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What skills do you need for donor relations?

A Donor Service Representative needs strong communication and interpersonal skills to build positive relationships with donors. Attention to detail, organizational abilities, and proficiency with database management tools are also important for maintaining accurate records and ensuring effective donor engagement.

What is a donor services representative job description?

A donor services representative is responsible for managing donor accounts, processing donations, and providing excellent customer service to donors. They often use database management systems to track contributions and ensure accurate records, requiring strong communication skills and attention to detail. The role may involve coordinating with fundraising teams and maintaining positive relationships with donors.

How to become a donor center technician?

To become a donor center technician, candidates typically need a high school diploma or equivalent and must complete on-the-job training provided by the employer. Relevant skills include attention to detail, good communication, and knowledge of medical procedures; some positions may require certification in phlebotomy or blood collection. Prior experience in healthcare or customer service can be beneficial.

What does a donor specialist do?

A donor service representative, also known as a donor specialist, manages communication with donors, processes donations, and maintains donor records. They often work in nonprofit or healthcare settings, using customer service skills and database tools to ensure donor satisfaction and accurate record-keeping.

What are some common challenges Donor Service Representatives face when handling donor inquiries, and how can they be addressed?

Donor Service Representatives often encounter challenges such as addressing sensitive concerns from donors, managing high volumes of inquiries during fundraising campaigns, and accurately processing donations and data updates. To handle these situations effectively, strong communication skills, empathy, and attention to detail are essential. Many organizations provide training and support tools, such as donor management systems and scripts, to help representatives respond efficiently and maintain positive donor relationships. Proactively seeking feedback and collaborating with team members can also help address complex or escalated issues.

What are the key skills and qualifications needed to thrive as a Donor Service Representative, and why are they important?

To thrive as a Donor Service Representative, you need strong customer service abilities, attention to detail, and familiarity with donor management or CRM systems, often supported by a high school diploma or higher. Experience with databases like Raiser's Edge or Salesforce, and basic proficiency in office software are typically expected. Excellent interpersonal skills, active listening, and the ability to communicate clearly and empathetically set top performers apart in donor relations. These skills are crucial for ensuring donor satisfaction, maintaining accurate records, and fostering positive, long-term relationships that support organizational fundraising goals.

What are Donor Service Representatives?

Donor Service Representatives are professionals who serve as the main point of contact between an organization and its donors. They handle inquiries, process donations, resolve issues, and ensure donors have a positive experience. Their responsibilities often include maintaining donor records, acknowledging gifts, and providing information about donation programs. By fostering strong relationships, they help retain and grow donor support for the organization’s mission.
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Donor Service Representative jobs near you
Infographic showing various Donor Service Representative job openings in the United States as of July 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,911 per year, or $23 per hour.

DONOR SERVICE REPRESENTATIVE

TBN

Fort Worth, TX • On-site

$14.50 - $19.50/hr

Full-time

Posted 11 days ago

Job description

General Job Summary

  • Handle incoming and outgoing communication with TBN partners dealing with inquiries and requests relating to donations, gift offers, network programs, donor files and other matters
  • Data entry on multiple software platforms for donor mail, phone calls, email, and website communication from TBN partners around the world
  • Provide introductory support and communicate effective troubleshooting steps through various platforms, effectively diagnosing problems, and escalating issues to higher-level support, while monitoring timely resolution of inquiries

Requirements & Skills

  • Previous high-volume customer service or call center experience
  • Strong data entry and computer skills in a multi-tasking environment
  • Strong Critical thinking skills and ability to problem solve – previous support desk experience a plus
  • Excellent telephone etiquette and ability to interact in a warm, friendly, professional manner leaving a positive impression consistent with the Christian ministry of TBN
  • Fluent in English with excellent written and communication skills – Bilingual English/Spanish a significant plus
  • 40 wpm typing, 10-key proficiency
  • Ability to discreetly handle sensitive and confidential information
  • Enjoy an open-office, team-environment with significant interpersonal interaction