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How much do donor service representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for donor service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What are some common challenges donor service representatives face when handling donor inquiries, and how can they be addressed?

Donor Service Representatives often encounter challenges such as addressing sensitive concerns from donors, managing high volumes of inquiries during fundraising campaigns, and accurately processing donations and data updates. To handle these situations effectively, strong communication skills, empathy, and attention to detail are essential. Many organizations provide training and support tools, such as donor management systems and scripts, to help representatives respond efficiently and maintain positive donor relationships. Proactively seeking feedback and collaborating with team members can also help address complex or escalated issues.

What are the key skills and qualifications needed to thrive as a donor service representative?

To thrive as a Donor Service Representative, you need strong customer service abilities, attention to detail, and familiarity with donor management or CRM systems, often supported by a high school diploma or higher. Experience with databases like Raiser's Edge or Salesforce, and basic proficiency in office software are typically expected. Excellent interpersonal skills, active listening, and the ability to communicate clearly and empathetically set top performers apart in donor relations. These skills are crucial for ensuring donor satisfaction, maintaining accurate records, and fostering positive, long-term relationships that support organizational fundraising goals.

What is a donor service representative?

Donor Service Representatives are professionals who serve as the main point of contact between an organization and its donors. They handle inquiries, process donations, resolve issues, and ensure donors have a positive experience. Their responsibilities often include maintaining donor records, acknowledging gifts, and providing information about donation programs. By fostering strong relationships, they help retain and grow donor support for the organization’s mission.
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Donor Service Representative jobs near you
Infographic showing various Donor Service Representative job openings in the United States as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Lead Donor Service Rep - Full Time

GOODWILL KEYSTONE AREA

Allentown, PA

$16.75/hr

Full-time

Posted 5 days ago

Job description

Position:  Lead Donor Service Representative
Department:  Donated Goods Retail
Reports to:  Production Manager
Status:  Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary
To provide excellent service to donors at various sites. To receive and sort goods from donors and to assist in all areas of the transportation department or store as needed. 

Duties and Responsibilities

  • Receives goods from the general public: 
    • Greets and assists donors by providing information; unloads donations; offers and provides receipts; determines what is acceptable according to criteria; rejects unusable items tactfully as per training; provides tax information as per guidelines.
  • Maintains excellent public relations at all times.
  • Sorts donations into proper containers and removes trash. Applies labels to containers to ensure accurate distribution. 
  • Completes all necessary paperwork such as daily donor logs, donor receipts, etc.  
  • Keeps donation sites clear and clean at all times.   
  • Supervises site to ensure flow of materials. Supervises employees assigned to donation site and reports problems or concerns to Retail District Director. Assists in appraising employees assigned to the site.
  • Opens and closes facility as needed. Ensures the security of building and all equipment. 
  • Contributes to the organization by supporting additional tasks and projects as needed.
  • Promotes an environment of workplace safety. Ensures that duties are performed in a safe manner and safety requirements are adhered to.
  • Communicates progress, problems, and concerns to the Production Manager.

Positions Supervised
This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Production Manager  

Donor Service Representative

#INDHP
 

Education and Experience

  • Must be 18 years old (responsible for equipment operation).
  • No formal education necessary.

Skills/Abilities/Qualifications

  • Ability to read, write and do simple math. 
  • The individual should possess the strength necessary to handle materials.  
  • A neat appearance and good manners are essential.
  • Must be able to lift up to 50 pounds frequently. 
  • Must be able to work a flexible schedule to include evenings and weekends.

Physical Requirements

  • Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
  • Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
  • Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
  • Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
  • Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
  • Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
  • Ability to stand continuously for more than 75% of the shift.
  • Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria. 
    • Note: This applies to powered industrial equipment operators only.
  • Possession of a forklift license or the ability to become certified as a forklift operator. 
    • Note: This applies to powered industrial equipment operators only.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.
    

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