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How much do donor service representative jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for donor service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a donor service representative?

Donor Service Representatives are professionals who serve as the main point of contact between an organization and its donors. They handle inquiries, process donations, resolve issues, and ensure donors have a positive experience. Their responsibilities often include maintaining donor records, acknowledging gifts, and providing information about donation programs. By fostering strong relationships, they help retain and grow donor support for the organization’s mission.

What are the key skills and qualifications needed to thrive as a donor service representative?

To thrive as a Donor Service Representative, you need strong customer service abilities, attention to detail, and familiarity with donor management or CRM systems, often supported by a high school diploma or higher. Experience with databases like Raiser's Edge or Salesforce, and basic proficiency in office software are typically expected. Excellent interpersonal skills, active listening, and the ability to communicate clearly and empathetically set top performers apart in donor relations. These skills are crucial for ensuring donor satisfaction, maintaining accurate records, and fostering positive, long-term relationships that support organizational fundraising goals.

What are some common challenges donor service representatives face when handling donor inquiries, and how can they be addressed?

Donor Service Representatives often encounter challenges such as addressing sensitive concerns from donors, managing high volumes of inquiries during fundraising campaigns, and accurately processing donations and data updates. To handle these situations effectively, strong communication skills, empathy, and attention to detail are essential. Many organizations provide training and support tools, such as donor management systems and scripts, to help representatives respond efficiently and maintain positive donor relationships. Proactively seeking feedback and collaborating with team members can also help address complex or escalated issues.
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Donor Service Representative jobs near you
Infographic showing various Donor Service Representative job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,911 per year, or $23 per hour.

Donor Service Representative - Full Time

GOODWILL KEYSTONE AREA

Bethlehem, PA • On-site

$16.25/hr

Full-time

Re-posted just now

Job description

Position:  Donor Service Representative
Department:  Donated Goods Retail
Reports to:  Production Manager
Status:  Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

Summary
To assist and promote through positive customer service the donations of clothing and household items to Goodwill Keystone Area for resale in its store locations.

Duties and Responsibilities

  • Greets donors in a pleasant and professional manner. Promotes and represents Goodwill Keystone Area in a positive manner.
  • Assists donors with donations; assists donors with unloading of donations from vehicle; issues donation receipts; politely refuses items on the “thanks, but no thanks” list; provides donation information and general Goodwill Keystone Area information to donors.
  • Completes donor tracking paperwork accurately and submits in a timely manner.
  • Assists transportation department to include but not be limited to:  loading and unloading trucks, assists in the collection and distribution of materials to and from trucks and processing areas; removal of trash and salvage from store and production areas.
  • Steri-fabs appropriate items following all safety precautions.
  • Price hard goods as needed.
  • Assists in maintaining a clean and orderly production and donor area as well as outside donor area.
  • Supports, promotes and participates in organizational programs and special events.
  • Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to. Proper footwear and gloves worn at all times, aisles maintained free of clutter; etc. follows all safety precautions, age requirements, and techniques when operating material handling equipment, reports all safety hazards to Production Manager in a timely manner.
  • Communicates progress, problems, and concerns to the Production Manager.

Education and Experience

  • Must be at least 18 years old (responsible for equipment operation).

Skills/Abilities/Qualifications

  • Ability to speak, hear, read and write.
  • Ability to speak English in order to interact with donors and customers satisfactorily.
  • Must present a neat and positive appearance and demeanor.
  • Must possess good customer service skills.
  • Must be able to stand for extended period.
  • Must be able to lift up to 50 pounds frequently.
  • Must be able to work a flexible schedule to include evenings and weekends.

 Physical Requirements

  • Ability to push and pull various carts requiring a force of 50 pounds a distance of 100 feet for 25% of the shift.
  • Ability to push and pull manual pallet jacks with gaylords or other material requiring a force of 60 pounds a distance of 100 feet for 25% of the shift.
  • Ability to lift 50 pounds from ground level to waist level at least 80 times during the course of an entire shift.
  • Ability to repeatedly bend forward or to the side 60 degrees to remove or place items into various carts and gaylords for 50% of the shift.
  • Ability to step up 24 inches onto forklifts and/or onto the lift forks slots of trash dumpsters up to 25% of shift.
  • Ability to raise hands above the head to open trash dumpsters for 10% of the shift.
  • Ability to stand continuously for more than 75% of the shift.
  • Visual and hearing acuity (with correction) that meets standard vision and hearing test criteria.
    • Note: This applies to powered industrial equipment operators only.
  • Possession of a forklift license or the ability to become certified as a forklift operator. 
    • Note: This applies to powered industrial equipment operators only.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.


 

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