ZipRecruiter

Log In

1

Donor Service Representative Jobs (NOW HIRING)

Houston Food Bank

Donor Services Specialist

Houston, TX · On-site

$18.50 - $20.50/hr

The requirements listed below are representative of the knowledge, skill, and/or ability needed ... Strong customer service skills when answering, screening, and forwarding calls and emails.

Houston Food Bank

Donor Services Specialist

Houston, TX · On-site

$18.50 - $20.50/hr

The requirements listed below are representative of the knowledge, skill, and/or ability needed ... Strong customer service skills when answering, screening, and forwarding calls and emails.

previous page

Showing results 41-60

All JobsNon Profit JobsCharity JobsDonor Relations Specialist JobsDonor Service Representative Jobs

Donor Service Representative information

See salary details

$12

$23

$39

How much do donor service representative jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for donor service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a donor service representative?

Donor Service Representatives are professionals who serve as the main point of contact between an organization and its donors. They handle inquiries, process donations, resolve issues, and ensure donors have a positive experience. Their responsibilities often include maintaining donor records, acknowledging gifts, and providing information about donation programs. By fostering strong relationships, they help retain and grow donor support for the organization’s mission.

What are the key skills and qualifications needed to thrive as a donor service representative?

To thrive as a Donor Service Representative, you need strong customer service abilities, attention to detail, and familiarity with donor management or CRM systems, often supported by a high school diploma or higher. Experience with databases like Raiser's Edge or Salesforce, and basic proficiency in office software are typically expected. Excellent interpersonal skills, active listening, and the ability to communicate clearly and empathetically set top performers apart in donor relations. These skills are crucial for ensuring donor satisfaction, maintaining accurate records, and fostering positive, long-term relationships that support organizational fundraising goals.

What are some common challenges donor service representatives face when handling donor inquiries, and how can they be addressed?

Donor Service Representatives often encounter challenges such as addressing sensitive concerns from donors, managing high volumes of inquiries during fundraising campaigns, and accurately processing donations and data updates. To handle these situations effectively, strong communication skills, empathy, and attention to detail are essential. Many organizations provide training and support tools, such as donor management systems and scripts, to help representatives respond efficiently and maintain positive donor relationships. Proactively seeking feedback and collaborating with team members can also help address complex or escalated issues.
More about Donor Service Representative jobs

What job categories do people searching Donor Service Representative jobs look for?

The top searched job categories for Donor Service Representative jobs are:

Donor Service Representative jobs near you
Infographic showing various Donor Service Representative job openings in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 100% In-person job distribution, with an average salary of $47,911 per year, or $23 per hour.

Customer Service Representative (On-Site, 8:00 a.m. - 4:30 p.m. or 8:00 a.m. - 5:00 p.m.)

Moore DM Group LLC

Tulsa, OK • On-site

$14/hr

Full-time

Medical, PTO

Re-posted yesterday

Job description

Description
As a Customer Service Representative (CSR), you will deliver exceptional donor service across multiple communication channels while representing our nonprofit clients in accordance with established standards and guidelines. You will support donor engagement by processing transactions, maintaining accurate donor records, handling secure physical and electronic donor materials, and providing professional, high-quality service with every interaction.
This is a full-time, on-site position that plays a vital role in maintaining operational excellence, security, and compliance. You'll work within a collaborative contact center environment where you'll receive ongoing training, coaching, and real-time support while using secure systems and company-provided resources to deliver outstanding service and meet client expectations.
Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company and the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.
Check out www.WeAreMoore.com for more information.
Your Impact:
  • Provide exceptional donor service across phone, email, text messaging, web chat, and social media platforms
  • Process donor transactions and maintain accurate donor records using company systems
  • Handle confidential donor information and payment details while following security and PCI compliance standards
  • Follow client-specific work instructions, scripts, and service guidelines to ensure consistent, high-quality service
  • Accurately collect, verify, and enter donor information with a high level of attention to detail
  • Navigate multiple systems and resources while assisting donors efficiently
  • Participate in onboarding, ongoing training, and cross-training across clients and service channels
  • Apply coaching and feedback to continuously improve performance and service quality
  • Monitor assigned work queues, tasks, and communications while maintaining schedule adherence
  • Communicate effectively with leadership regarding questions, escalations, and process improvements
  • Meet established quality, productivity, accuracy, and service level expectations
  • Support operational tasks such as direct mail processing, payment processing, donor record research, and recovery efforts during lower call volumes
  • Maintain confidentiality and proper handling of donor materials and client information
  • Utilize company-issued equipment and secure systems in accordance with company policies
  • Maintain consistent attendance and availability according to scheduled work times
  • Perform additional donor service and administrative duties as assigned

Your Profile:
  • High school diploma or GED preferred
  • Previous customer service, contact center, or related experience preferred
  • Strong verbal and written communication skills
  • Excellent customer service and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving and critical thinking skills
  • Ability to accurately enter and manage data
  • Comfortable learning multiple computer systems and software applications
  • Ability to maintain confidentiality and handle sensitive information responsibly
  • Dependable with a strong work ethic and commitment to attendance
  • Ability to collaborate effectively within a team environment
  • Ability to lift up to 25 lbs and move throughout the facility as needed

How We'll Support You:
  • Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
  • Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
  • To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
  • Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or veteran status.

Apply