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Donor Care Representative Jobs (NOW HIRING)

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Donor Care Technician

Travelers Rest, SC · On-site

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician

Myrtle Beach, SC · On-site

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician

Florence, SC · On-site

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician

Evans, GA · On-site

A Donor Services Technician registers, performs donor history, and completes donor physical ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician

Roanoke, VA · On-site

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

The Blood Connection

Donor Care Technician

Florence, SC · On-site

$17.45/hr

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

The Blood Connection

Donor Care Technician

Columbia, SC · On-site

$17/hr

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician

Apex, NC

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician

Columbia, SC · On-site

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician

Augusta, GA · On-site

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

The Blood Connection

Donor Care Technician

Taylors, SC · On-site

$17/hr

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

The Blood Connection

Donor Care Technician

Asheville, NC · On-site

$17/hr

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician

Asheville, NC · On-site

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

The Blood Connection

Donor Care Technician

Arden, NC · On-site

$17/hr

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician

Arden, NC · On-site

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

The Blood Connection

Donor Care Technician

Evans, GA · On-site

$17/hr

A Donor Services Technician registers, performs donor history, and completes donor physical ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician - Mobiles

Pooler, GA · On-site

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Technician (Spartanburg)

Roebuck, SC · On-site

A Donor Services Technician registers, performs donor history, and completes donor physical ... representative of those that must be met to successfully perform the essential functions of this ...

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Donor Care Representative information

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How much do donor care representative jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for donor care representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How does a donor care representative typically collaborate with other departments to enhance donor satisfaction?

As a Donor Care Representative, you will regularly interact with teams such as fundraising, marketing, and finance to resolve donor inquiries efficiently and ensure a seamless giving experience. Collaborating closely with these departments allows you to relay donor feedback, coordinate responses to donation issues, and help implement improvements to donor communications. This teamwork is essential for maintaining donor trust and loyalty while supporting the organization’s broader fundraising goals.

What is the difference between Donor Care Representative vs Fundraising Coordinator?

AspectDonor Care RepresentativeFundraising Coordinator
CredentialsCustomer service skills, nonprofit experienceFundraising or nonprofit management experience
Work EnvironmentOffice, call center, or nonprofit settingOffice, event sites, nonprofit organizations
Employer & IndustryNonprofits, charities, healthcareNonprofits, charities, fundraising agencies
Search & Comparison IntentCustomer support, donor relationsFundraising activities, campaign planning

The main difference is that a Donor Care Representative focuses on maintaining relationships with donors through support and communication, while a Fundraising Coordinator plans and executes fundraising campaigns. Both roles are essential in nonprofit organizations but serve different functions within donor engagement and fundraising efforts.

What are the key skills and qualifications needed to thrive as a donor care representative?

To thrive as a Donor Care Representative, you need strong communication skills, attention to detail, and experience in customer service or nonprofit environments. Familiarity with donor management software (like Raiser's Edge or Salesforce), CRM systems, and basic office applications is typically required. Empathy, patience, and active listening help build lasting relationships with donors and address their concerns effectively. These skills ensure donor satisfaction, support fundraising goals, and foster loyal, long-term partnerships vital for organizational success.

What is a donor care representative?

A Donor Care Representative is a professional who manages relationships with donors, ensuring they have a positive experience while supporting an organization. Their responsibilities typically include answering donor inquiries, processing donations, updating donor records, and expressing gratitude for contributions. They play a key role in building long-term relationships and supporting fundraising efforts. Donor Care Representatives often work in non-profit organizations, charities, and educational institutions. Their goal is to provide excellent service to donors and help retain their ongoing support.
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What job categories do people searching Donor Care Representative jobs look for?

The top searched job categories for Donor Care Representative jobs are:

Donor Care Representative jobs near you
Infographic showing various Donor Care Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 70% Full Time, 21% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

DONOR CARE REPRESENTATIVE (HYBRID)

Our Blood Institute

Oklahoma City, OK • Hybrid

$15/hr

Full-time

Posted 26 days ago

Our Blood Institute rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

HYBRID WORK FROM HOME AND ON-SITE CAREER THAT HELPS SAVE LIVES

Must live in Oklahoma, Texas, or Arkansas to be considered

Are you interested in a career that allows you to work from home and on-site to be part of a life-saving mission? Our Blood Institute is looking for Donor Care Representatives to contact and schedule appointments with current blood donors to help support our lifesaving mission. A successful candidate must have a high school diploma or equivalent, pleasant voice and professional manner and ability to effectively communicate and speak clearly to the public over the phone. Bilingual is a PLUS! Also, candidates must have home internet and cell phone and Our Blood Institute will provide a computer for work purposes.

Location: Hybrid - Work from home and on-site (On-site training)

Pay: $15.00 an hour or based on education and/or experience; $500 bonus after 6 months and $1,000 bonus after 1 year!

Position:

Donor Care Representatives follow assignments to communicate with our donors on an individual basis for the purpose of gaining commitment to support Our Blood Institute's lifesaving mission. A Donor Care Representative is responsible for providing accurate information and maintaining records, documenting outcomes, appointments & all donor communications.

Responsibilities:

  • Place outbound calls using the Five9 dialer and document all calls with accurate dispositions
  • Call donors from assigned lists to schedule donation appointments
  • Answer inbound calls and transfer to the appropriate department or representative as needed
  • Consistently meet established KPIs, including appointment rate, appointment show rate, appointment conversion rate, and quality call rate/percentage
  • Follow approved scripts, talking points, and call guidelines as directed
  • Use appropriate brand identity, tone, and promotional messaging in all donor communications
  • Leave clear, accurate, and professional recorded voicemail messages
  • Accurately document donor interactions, notes, and outcomes in the HemaConnect environment
  • Educate donors on automated donation procedures and encourage participation in other donation methods
  • Maintain a high level of customer service on all inbound and outbound interactions with appropriate follow-up
  • Maintain and update donor profiles through accurate and timely data entry
  • Demonstrate integrity, professionalism, and confidence in all donor communications
  • Maintain strict confidentiality of all medical, donor, client, and business information
  • Comply with all applicable compliance requirements, safety directives, and regulations

What Our Blood Institute employees say

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