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Donor Care Representative Jobs (NOW HIRING)

tbc

Donor Care Technician - Mobiles

Savannah, GA · On-site

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

tbc

Donor Care Technician (Spartanburg)

Duncan, SC

A Donor Services Technician registers, performs donor history, and completes donor physical ... representative of those that must be met to successfully perform the essential functions of this ...

tbc

Donor Care Technician - Mobiles

Morrisville, NC

Health Insurance (Medical, Vision, and Dental) * Healthcare and Dependent Care FSA * Short and ... representative of those that must be met to successfully perform the essential functions of this ...

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How much do donor care representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for donor care representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

How does a donor care representative typically collaborate with other departments to enhance donor satisfaction?

As a Donor Care Representative, you will regularly interact with teams such as fundraising, marketing, and finance to resolve donor inquiries efficiently and ensure a seamless giving experience. Collaborating closely with these departments allows you to relay donor feedback, coordinate responses to donation issues, and help implement improvements to donor communications. This teamwork is essential for maintaining donor trust and loyalty while supporting the organization’s broader fundraising goals.

What is the difference between Donor Care Representative vs Fundraising Coordinator?

AspectDonor Care RepresentativeFundraising Coordinator
CredentialsCustomer service skills, nonprofit experienceFundraising or nonprofit management experience
Work EnvironmentOffice, call center, or nonprofit settingOffice, event sites, nonprofit organizations
Employer & IndustryNonprofits, charities, healthcareNonprofits, charities, fundraising agencies
Search & Comparison IntentCustomer support, donor relationsFundraising activities, campaign planning

The main difference is that a Donor Care Representative focuses on maintaining relationships with donors through support and communication, while a Fundraising Coordinator plans and executes fundraising campaigns. Both roles are essential in nonprofit organizations but serve different functions within donor engagement and fundraising efforts.

What are the key skills and qualifications needed to thrive as a donor care representative?

To thrive as a Donor Care Representative, you need strong communication skills, attention to detail, and experience in customer service or nonprofit environments. Familiarity with donor management software (like Raiser's Edge or Salesforce), CRM systems, and basic office applications is typically required. Empathy, patience, and active listening help build lasting relationships with donors and address their concerns effectively. These skills ensure donor satisfaction, support fundraising goals, and foster loyal, long-term partnerships vital for organizational success.

What is a donor care representative?

A Donor Care Representative is a professional who manages relationships with donors, ensuring they have a positive experience while supporting an organization. Their responsibilities typically include answering donor inquiries, processing donations, updating donor records, and expressing gratitude for contributions. They play a key role in building long-term relationships and supporting fundraising efforts. Donor Care Representatives often work in non-profit organizations, charities, and educational institutions. Their goal is to provide excellent service to donors and help retain their ongoing support.
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What job categories do people searching Donor Care Representative jobs look for? The top searched job categories for Donor Care Representative jobs are:
Donor Care Representative jobs near you
Infographic showing various Donor Care Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 22% Part Time, and 7% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Donor Care Technician - Mobiles

tbc

Savannah, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

TBC Corporation rating

7.9

Company rating: 7.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

127th of 412 rated retail wholesalers

Job description

  • 24 Days PTO! - Use it, Cash it, Roll it over
  • Potential Company Bonuses
  • Tuition Reimbursement 
  • 401k Retirement Plan
  • Health Insurance (Medical, Vision, and Dental)
  • Healthcare and Dependent Care FSA
  • Short and Long-Term Disability
  • Employee Assistance Program (EAP)
  • Basic Life Insurance

Position Overview 

  • Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment. 
  • This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.
  • As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. 
  • Must have excellent customer service skills and must be able to work varied hours including working weekends. 
  • While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours’ notice. 
Essential Functions 
Greeting Donors and Guests:
  • Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
  • Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
  • Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
Donor Eligibility:
  • Assesses donor eligibility by performing computer verification
  • Screens prospective donors through medical history, mini physical, and testing results
  • Provides educational material
Donor Collection:
  • Performs the donor health history and physical assessment according to current standard operating procedures
  • Selects proper material for blood collection
  • Escorts donor through next phase of collection and ensures proper handoff to collections team member
Maintaining Store Front Impression:
  • Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
  • Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances
Liaising with Donors and Guests:
  • Communicates the TBC vision of donor experience to patrons
  • Capable of conveying the organizational values
  • Capable of conveying the operational mission
  • Engages donors in conversation and makes them feel important
  • Stays “close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance
  • Reports to management all observations that may tarnish a donor’s experience. Immediately contacts management if the donor appears disgruntled or unsatisfied
  • Extends appreciation and gratitude to donors
  • Completes TBC Donation Experience Training
Operational Responsibilities:
  • Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient
  • Provides professional, courteous, and prompt service
  • Performs reception and telephone duties as assigned
  • Performs donor collection support tasks (as indicated by appropriate training and release-to-task)
  • Stocks donor screening room
Miscellaneous:
  • Participates in TBC sponsored blood drives and other special events
  • Other duties as assigned or required

Minimum Qualifications

  • High School Diploma or GED
  • Customer service experience preferred
  • Valid Driver’s License with no major infractions and dependable transportation
  • Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers
  • Ability to work with all levels and in a diverse work environment
  • Ability to establish and maintain effective working relationships with staff, management, and peers
Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Lifting and/or pulling/pushing up to 50 pounds
  • Sitting, standing, or walking for an extended period 
  • Bending and twisting

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