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Donor Support Representative Jobs in Virginia (NOW HIRING)

World Help

Donor Support Representative (Seasonal)

Forest, VA · On-site

$14.25 - $18.25/hr

Donor Support Representative (Seasonal) World Help is a Christian humanitarian organization serving the physical and spiritual needs of people in impoverished communities around the world. We are ...

tbc

Donor Care Technician

Roanoke, VA · On-site

Performs donor collection support tasks (as indicated by appropriate training and release-to-task ... representative of those that must be met to successfully perform the essential functions of this ...

tbc

Donor Services Technician (Salem)

Salem, VA · On-site

This position supports donor centers and mobile operations. Essential Functions Greeting Donors and ... representative of those that must be met to successfully perform the essential functions of this ...

CONSERVATION INTERNATIONAL

$54K - $60K/yr

The role supports donor stewardship through thank-you calls, emails, and written correspondence ... This range represents Conservation International's good-faith estimate of the compensation for this ...

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Donor Support Representative information

What is a donor support representative?

A Donor Support Representative is a professional who acts as a liaison between an organization and its donors. Their main responsibilities include answering donor inquiries, processing donations, resolving issues, and ensuring donors have a positive experience. They may also update donor records, provide information about fundraising campaigns, and assist with donor recognition efforts. This role is vital in maintaining strong relationships with donors and supporting the overall fundraising goals of the organization.

What are the key skills and qualifications needed to thrive as a donor support representative?

To thrive as a Donor Support Representative, you need strong communication skills, attention to detail, and a background in customer service or nonprofit support, often supported by a relevant associate's or bachelor's degree. Familiarity with donor management databases (such as Salesforce or Raiser's Edge) and proficiency with CRM systems and standard office software are typically required. Empathy, problem-solving ability, and a positive attitude are important soft skills for building rapport and handling sensitive donor interactions. These skills ensure effective donor engagement, accurate recordkeeping, and strong relationships that support organizational fundraising goals.

How does a donor support representative typically collaborate with other departments within a nonprofit organization?

Donor Support Representatives regularly work alongside fundraising, communications, and finance teams to ensure donors receive accurate information and a positive giving experience. They may coordinate with fundraising staff to relay donor feedback or concerns, work with communications to personalize thank-you messages, and help finance track contributions for reporting purposes. This collaborative approach helps maintain strong donor relationships and ensures seamless internal operations.

What is the difference between Donor Support Representative vs Fundraising Coordinator?

AspectDonor Support RepresentativeFundraising Coordinator
Required CredentialsHigh school diploma or equivalent; customer service experienceBachelor's degree often preferred; experience in fundraising or event planning
Work EnvironmentOffice setting, interacting directly with donorsOffice and event sites, coordinating campaigns and events
Employer & Industry UsageNonprofits, charities, educational institutionsNonprofits, charitable organizations, advocacy groups
Common Search & Comparison IntentUnderstanding roles involving donor communication and supportRoles focused on planning and executing fundraising efforts

The main difference is that Donor Support Representatives primarily handle donor communication, providing support and maintaining relationships, while Fundraising Coordinators focus on planning and executing fundraising campaigns. Both roles are essential in nonprofit organizations but differ in responsibilities and scope.

What skills do you need for donor support representative?

A donor support representative needs strong communication and interpersonal skills to effectively assist donors and address their concerns. They should also have good organizational skills, attention to detail, and proficiency with customer service tools or databases. Empathy, patience, and the ability to work in a team are also important for success in this role.
Infographic showing various Donor Support Representative job openings in Virginia as of September 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Remote job distribution.

Donor Support Representative (Seasonal)

Forest, VA • On-site

World Help
11 - 50 employees
Learn more about World Helpexternal

$14.25 - $18.25/hr

Other

Posted 6 days ago

Job description

Donor Support Representative (Seasonal)

World Help is a Christian humanitarian organization serving the physical and spiritual needs of people in impoverished communities around the world. We are searching for a devout follower of Christ whose worldview correlates with the company's mission and values.

The Donor Support Representative serves as a supporting role to the Donor Support Team by updating and managing donor information in the CRM database, working through inbound and outbound donor related calls, and assisting in executing "Thank You" programs. Together, these responsibilities allow the Donor Support Representative to ensure that World Help provides excellent customer service and relevant information concerning programs, projects, and donation methods to all donors.

Primary Duties & Responsibilities:

  • Update and manage all donor information in CRM database.
  • Answer all types of inbound donor related calls through the main World Help line.
  • Provide project updates and general donor education on World Help.
  • Maintain up-to-date knowledge in World Help's ongoing marketing and acquisition campaigns.
  • Respond to all external and internal emails in a timely manner, within a 24-hour maximum time frame.
  • Make outbound calls to donors as needed.
  • Assist the team in executing "Thank You" programs.
  • Problem solve any donor issues in a timely and professional manner while communicating any escalated scenarios to the Donor Support Supervisor.
  • Any additional duties needed to drive World Help's mission, vision, and organizational values.

Your Time:

60% - Inbound & Outbound Phone Calls

  • Answer inbound donor calls and make outbound calls for various donor needs. Complete any associated tasks such as entering data into CRM, mailing updates or information to a donor, etc.

30% - Inbound & Outbound Emails

  • Respond to donor emails and chats in a timely manner and fulfill any other necessary tasks as a result of the email requests such as entering data in the database, mailing out a request, requesting an update on a sponsored child, and account management tasks.

10% - Fulfillment Tasks

  • Complete fulfillment tasks such as writing thank you notes, processing account management mailings, and any other related tasks as assigned.

Core Staff Responsibilities:

  • Represent World Help

Role Classifications:

  • Core Staff
  • Part-Time
  • Seasonal (Until Mid-January 2027)
  • In-Office Environment
  • Hourly

Structure:

  • Direct Lead: Donor Support Supervisor
  • Direct Reports: No
  • Team: Donor Support
  • Department: Marketing
  • When You Work: Normal Operating Hours

Required Skills/Education:

  • Experience in customer service.
  • Efficient use of time management.
  • Exemplary multitasking skills.
  • Clear/effective verbal and written communication skills.

Preferred Skills/Education:

  • Bachelor's Degree
  • Customer relationship management (CRM) database experience.

Miscellaneous:

  • Requires sitting for long periods of time.
  • No travel
  • Employment through mid-January 2027.
  • Must be available 20 hours per week.

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