Documentation Engineer Jobs in New York (NOW HIRING)

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

US Bank is seeking a Tungsten Intelligent Document Processing Engineer to join the Intelligent Document Processing (IDP) organization. This team delivers enterprise-wide AI, Machine Learning, Generative AI, and document automation solutions that support business lines across the bank. The organization focuses on document extraction, workflow automation, document classification, intelligent routing, and process optimization initiatives using modern technologies including Tungsten, Azure, AI/ML, and Generative AI solutions.

This person will design, develop, enhance, and support Intelligent Document Processing solutions that automate the handling of complex business documents. They will work closely with business stakeholders to understand requirements, build technical solutions, and deliver scalable applications that leverage Tungsten, C#/.NET, SQL, Azure, and AI/ML technologies. The ideal candidate is a hands-on engineer with experience implementing production-grade document automation solutions and a passion for applying modern AI technologies to real-world business challenges.

• Design, develop, and support Intelligent Document Processing (IDP) solutions using Tungsten/Kofax or similar platforms.
• Develop and maintain applications using C#/.NET and SQL technologies.
• Build solutions focused on document extraction, classification, workflow automation, and business process optimization.
• Integrate AI/ML capabilities into enterprise business applications.
• Utilize Azure technologies and cloud-based platforms to support scalable solution delivery.
• Collaborate directly with business stakeholders to gather requirements and translate business needs into technical solutions.
• Support production applications, troubleshoot issues, and drive continuous improvement initiatives.
• Partner with cross-functional teams to deliver AI-driven automation solutions across multiple business lines.
• Contribute to emerging Generative AI and Intelligent Document Processing initiatives that improve operational efficiency and document intelligence capabilities.

• Hands-on Tungsten (formerly Kofax) development experience or experience with a closely related Intelligent Document Processing platform.
• Strong C#/.NET development experience.
• SQL/database development experience.
• Experience building and supporting Intelligent Document Processing solutions.
• Experience with document extraction, classification, workflow automation, and process optimization.
• Experience working with Azure technologies and cloud-based platforms.
• Hands-on experience integrating AI/ML capabilities into business solutions.
• Strong software engineering background with experience developing and supporting production applications.
• Ability to work directly with business partners and translate requirements into technical solutions.
• Approximately 3+ years of Tungsten/IDP-related experience.

• Experience building, integrating, or supporting APIs.
• Exposure to Generative AI technologies and enterprise AI use cases.
• Experience designing or implementing Retrieval-Augmented Generation (RAG) solutions.
• Experience with additional Intelligent Document Processing platforms.
• Familiarity with IBM DataCap.
• Experience with unstructured document processing and intelligent workflow automation.
• Experience developing AI-driven document comparison, classification, or extraction solutions.
• Experience delivering AI/ML solutions within large enterprise environments.
• Knowledge of modern AI architectures and emerging automation technologies.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.