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Disputes Manager Jobs (NOW HIRING)

Confido

CPG Disputes Specialist

New York, NY · On-site

$140K - $180K/yr

Help CS managers explain dispute trends, aging, and recovery performance to customers in QBRs * Flag at-risk accounts where unresolved disputes signal a deeper adoption or workflow issue Product ...

Confido

CPG Disputes Specialist

Manhattan, NY · On-site

$22.25 - $29.50/hr

We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top ...

Whatnot

Disputes Paralegal

San Francisco, CA · On-site

$144K - $190K/yr

Triage and manage accurately and consistently across claim types (demand letters, pre-litigation disputes, arbitration threats, small claims, subpoenas) - making defensible first-line calls under ...

Cardless, Inc

Head of Disputes

San Francisco, CA · On-site +1

Managing all three simultaneously - across multiple card programs - is the kind of complexity that ... Disputes is one of the highest-leverage places to apply AI and automation in fintech right now ...

Current

Disputes Analyst

New York, NY · On-site

$70K - $96K/yr

Manage dispute-related customer communication, primarily via email, with clear and professional explanations * Initiate appropriate actions to resolve disputes while mitigating financial risk to ...

Current

Disputes Analyst

New York, NY

$70K - $96K/yr

Manage dispute-related customer communication, primarily via email, with clear and professional explanations * Initiate appropriate actions to resolve disputes while mitigating financial risk to ...

Home Depot

The Senior Manager of Pro Trade Credit Collections will provide strategic leadership for the Collections and Disputes teams, guiding the development and execution of collection strategies that ...

CreditOne

Fraud Analytics Manager

Las Vegas, NV · On-site

Fraud & Disputes Management * Lead day-to-day fraud and dispute intake, investigation, and resolution across all channels * Ensure adherence to SLAs, productivity targets, and quality standards

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$23K

$61.4K

$102.5K

How much do disputes manager jobs pay per year?

As of Jul 7, 2026, the average yearly pay for disputes manager in the United States is $61,351.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,000.00 and $69,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Disputes Manager, and why are they important?

To thrive as a Disputes Manager, you need strong analytical skills, knowledge of dispute resolution processes, and usually a background in law, finance, or business. Familiarity with case management systems, regulatory compliance tools, and related certifications such as ADR (Alternative Dispute Resolution) or mediation credentials is often required. Excellent negotiation, communication, and conflict management skills help you navigate complex stakeholder relationships and resolve issues efficiently. These skills and qualifications are essential to ensure fair, timely, and effective resolution of disputes while safeguarding organizational interests.

What are the main challenges a Disputes Manager faces when handling high-volume or complex cases?

As a Disputes Manager, one of the primary challenges is efficiently managing multiple cases that vary in complexity and urgency. High-volume caseloads require strong organizational skills and the ability to prioritize tasks, while complex cases often demand in-depth knowledge of regulations and effective negotiation strategies. Additionally, Disputes Managers must communicate clearly with both clients and internal teams to resolve issues swiftly and maintain positive relationships. Staying updated on industry best practices and legal changes is also essential for success in this role.

What is a Disputes Manager?

A Disputes Manager oversees the process of handling and resolving conflicts, complaints, or disagreements within an organization or between the organization and external parties, such as customers or vendors. They are responsible for investigating disputes, mediating between involved parties, and ensuring fair and compliant outcomes. Disputes Managers often work in industries like banking, finance, or legal services and play a key role in risk management and customer satisfaction. Their work may also involve developing dispute resolution policies and training staff on conflict management procedures.

What is the difference between Disputes Manager vs Customer Service Manager?

AspectDisputes ManagerCustomer Service Manager
Required CredentialsBachelor's degree, conflict resolution certificationsBachelor's degree, communication skills
Work EnvironmentFinancial institutions, retail, e-commerceRetail, hospitality, service industries
Employer & Industry UsageUsed in industries handling disputes and claimsUsed across customer-facing sectors
Common Search & ComparisonOften compared for dispute resolution rolesRelated to customer satisfaction roles

The Disputes Manager primarily handles conflict resolution, claims, and dispute processes within organizations, often requiring specialized certifications. In contrast, the Customer Service Manager focuses on overall customer satisfaction, managing support teams and service quality. While both roles involve communication and problem-solving, Disputes Managers deal specifically with resolving disputes, making their roles more specialized in conflict management.

What cities are hiring for Disputes Manager jobs? Cities with the most Disputes Manager job openings:
What are the most commonly searched types of Disputes jobs? The most popular types of Disputes jobs are:
What states have the most Disputes Manager jobs? States with the most job openings for Disputes Manager jobs include:
What job categories do people searching Disputes Manager jobs look for? The top searched job categories for Disputes Manager jobs are:
Disputes Manager jobs near you
Infographic showing various Disputes Manager job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $61,351 per year, or $29.5 per hour.

CPG Disputes Specialist

Confido

New York, NY • On-site

$140K - $180K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

Confido is the AI infrastructure powering modern CPG - the platform that 200+ brands like OLIPOP, Simple Mills, Dr. Squatch, and Tropicana use to run everything from deductions to production planning. Finance, accounting, sales, and operations, unified in one system for the first time.
We're growing 5x year over year and recently raised a $15M Series A led by Footwork and Y Combinator. We're a small, in-person team in New York City, which means the people who join now shape the product, the culture, and the company itself.
If you want your work on shelves everywhere - and outsized ownership while you build - we'd love to meet you.
The Role
We're hiring a CPG Disputes Specialist to own the deduction and dispute resolution experience for our customers. Disputes sit at the center of what Confido automates for CPG brands, and this role is the connective tissue between our Implementation, Customer Success, and Product teams - making sure customers actually resolve disputes faster and more accurately on our platform, not just process them.
You'll work hands-on with customer data to investigate and resolve deduction disputes, help new customers get their dispute workflows configured correctly during onboarding, and be the expert voice that tells Product where the platform's dispute logic needs to evolve.
What You'll Do
Implementation Support
  • Partner with the Implementation team during customer onboarding to configure dispute workflows
  • Help new customers migrate and clean up historical dispute and deduction data as part of go-live
  • Train customer teams on how to manage disputes within the Confido platform

Customer Success Partnership
  • Act as the dispute-resolution expert within the broader CS relationship, jumping into health checks or escalations when disputes are a pain point
  • Help CS managers explain dispute trends, aging, and recovery performance to customers in QBRs
  • Flag at-risk accounts where unresolved disputes signal a deeper adoption or workflow issue

Product Feedback Loop
  • Surface patterns across customers' disputes to Product - where automation breaks down, where reason codes don't fit reality, where manual work persists
  • Help test and validate new dispute-related features before they ship
  • Be a subject matter expert that Product and Engineering can call on when scoping the dispute/deductions roadmap
What We're Looking For
  • 3+ years of experience in deductions, trade promotion finance, accounts receivable, or a similar CPG/retail-adjacent operations role
  • Comfortable working in the details of retailer/distributor documentation and reconciling discrepancies with precision
  • Strong cross-functional communicator - equally comfortable talking to a customer, an implementation lead, and a product manager
  • Process-oriented with a sharp eye for patterns; you notice when something's recurring and want to fix the root cause, not just the instance
  • Experience with CPG trade, deductions, or AR systems is a strong plus
  • Excited to be in our NYC headquarters 5 days a week
Perks + Benefits
  • Equity - own a piece of what you're building
  • Fully paid health coverage with Aetna (we cover 100% of premiums)
  • Top-tier dental and vision through Guardian
  • 12 weeks paid parental leave
  • Unlimited PTO, plus regular 4-day holiday weekends we actually take
  • 401(k) through Vestwell
  • Paid relocation - we'll get you here
  • Full desk setup on day one (laptop, monitor, keyboard) + a $200 stipend to make it yours
  • Catered Friday lunches, team dinners on us, and unlimited coffee + snacks featuring our own brands

Confido provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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