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Disputes Manager Jobs in Indiana (NOW HIRING)

Senior Counsel

Indianapolis, IN

$133K - $181K/yr

Manage the Company's nationwide litigation portfolio, including: * Premises liability claims * Personal injury matters * Fair housing claims * Employment-related disputes (including wage and hour)

Senior Counsel

Indianapolis, IN · On-site

$133K - $181K/yr

Manage the Company's nationwide litigation portfolio, including: * Premises liability claims * Personal injury matters * Fair housing claims * Employment-related disputes (including wage and hour)

Senior Counsel

Indianapolis, IN · On-site

$133K - $181K/yr

Manage the Company's nationwide litigation portfolio, including: * Premises liability claims * Personal injury matters * Fair housing claims * Employment-related disputes (including wage and hour)

Under this role, you will aid in keeping the customer accounts as current as possible by managing customer disputes in a timely fashion. In summary, you will help streamline the processes in our ...

Under this role, you will aid in keeping the customer accounts as current as possible by managing customer disputes in a timely fashion. In summary, you will help streamline the processes in our ...

Be Seen First

... and disputes, and will report directly to the Accounts Receivable Manager. Responsibilities : * Maintain timely and accurate accounts receivable follow-ups to ensure proper payments * Use online ...

The Human Resource Manager is responsible for supervising the members of the HR department, such as ... They oversee and resolve disputes among employees and handle disciplinary actions or terminations ...

The Human Resource Manager is responsible for supervising the members of the HR department, such as ... They oversee and resolve disputes among employees and handle disciplinary actions or terminations ...

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Disputes Manager information

What are the key skills and qualifications needed to thrive as a Disputes Manager, and why are they important?

To thrive as a Disputes Manager, you need strong analytical skills, knowledge of dispute resolution processes, and usually a background in law, finance, or business. Familiarity with case management systems, regulatory compliance tools, and related certifications such as ADR (Alternative Dispute Resolution) or mediation credentials is often required. Excellent negotiation, communication, and conflict management skills help you navigate complex stakeholder relationships and resolve issues efficiently. These skills and qualifications are essential to ensure fair, timely, and effective resolution of disputes while safeguarding organizational interests.

What are the main challenges a Disputes Manager faces when handling high-volume or complex cases?

As a Disputes Manager, one of the primary challenges is efficiently managing multiple cases that vary in complexity and urgency. High-volume caseloads require strong organizational skills and the ability to prioritize tasks, while complex cases often demand in-depth knowledge of regulations and effective negotiation strategies. Additionally, Disputes Managers must communicate clearly with both clients and internal teams to resolve issues swiftly and maintain positive relationships. Staying updated on industry best practices and legal changes is also essential for success in this role.

What is a Disputes Manager?

A Disputes Manager oversees the process of handling and resolving conflicts, complaints, or disagreements within an organization or between the organization and external parties, such as customers or vendors. They are responsible for investigating disputes, mediating between involved parties, and ensuring fair and compliant outcomes. Disputes Managers often work in industries like banking, finance, or legal services and play a key role in risk management and customer satisfaction. Their work may also involve developing dispute resolution policies and training staff on conflict management procedures.

What is the difference between Disputes Manager vs Customer Service Manager?

AspectDisputes ManagerCustomer Service Manager
Required CredentialsBachelor's degree, conflict resolution certificationsBachelor's degree, communication skills
Work EnvironmentFinancial institutions, retail, e-commerceRetail, hospitality, service industries
Employer & Industry UsageUsed in industries handling disputes and claimsUsed across customer-facing sectors
Common Search & ComparisonOften compared for dispute resolution rolesRelated to customer satisfaction roles

The Disputes Manager primarily handles conflict resolution, claims, and dispute processes within organizations, often requiring specialized certifications. In contrast, the Customer Service Manager focuses on overall customer satisfaction, managing support teams and service quality. While both roles involve communication and problem-solving, Disputes Managers deal specifically with resolving disputes, making their roles more specialized in conflict management.

What cities in Indiana are hiring for Disputes Manager jobs? Cities in Indiana with the most Disputes Manager job openings:
Infographic showing various Disputes Manager job openings in Indiana as of June 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution.

$133K - $181K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago


Job description

Description

Milhaus is an award-winning, mixed-use development, construction, and property management company that specializes in Class A, urban, multifamily residential buildings. Headquartered in Indianapolis, Milhaus is comprised of inspired and industrious individuals who are passionate about the development of mixed-use and multifamily communities. We provide exceptional customer experiences and create solutions for neighborhoods that positively impact communities by providing unparalleled expertise in real estate, investment, development, construction and management.


This role is able to be based in Indianapolis, Phoenix, or Orlando. 


The Senior Counsel - Risk Management & Litigation will be responsible for managing litigation, insurance claims, risk management, and related legal matters affecting the Company's ownership, development, construction, property management, and corporate operations.

The ideal candidate will have 8-10 years of experience in litigation, insurance coverage, risk management, or real estate-related disputes and possess strong business judgment, the ability to manage outside counsel, and a practical approach to resolving legal and operational risks.

This position will report directly to the Associate General Counsel and work closely with executive leadership, operations, property management, construction, development, human resources, and finance teams.


Essential Position Functions


Litigation Management

  • Manage the Company's nationwide litigation portfolio, including:
  • Premises liability claims
  • Personal injury matters
  • Fair housing claims
  • Employment-related disputes (including wage and hour)
  • Contract and commercial disputes
  • Construction defect and construction-related claims
  • Resident and tenant litigation
  • Develop litigation strategy and partner with business stakeholders to achieve favorable outcomes.
  • Select, retain, and manage outside counsel.
  • Review pleadings, motions, discovery responses, settlement agreements, and litigation budgets.
  • Evaluate litigation exposure and provide recommendations regarding settlement, mediation, arbitration, and trial strategy.
  • Maintain litigation reporting and reserve tracking processes.

Insurance and Claims Management

  • Assist with insurance brokers, carriers, third-party administrators, and internal stakeholders regarding property, casualty, worker's compensation, and professional insurance policies
  • Renter's insurance captive 
  • Review and negotiate insurance provisions in contracts.
  • Analyze coverage issues and coordinate responses to coverage disputes.
  • Manage significant claims and insurance recoveries.

Enterprise Risk Management

  • Identify, assess, and mitigate legal and operational risks across the organization.
  • Develop and implement risk management policies, procedures, and training programs
  • Monitor legal and regulatory developments affecting multifamily housing, property management, construction, and real estate operations.
  • Partner with operational leaders to proactively address risk exposures.
  • Assist in developing best practices for incident response, claims reporting, and loss prevention.

Compliance and Training

  • Assist with compliance programs and internal investigations.
  • Develop and deliver training regarding:
  • Risk management practices
  • Litigation avoidance
  • Fair housing compliance
  • Contract management
  • Claims reporting and documentation

Note:  The statements contained herein describe the essential functions of this position, but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

Requirements

Education and Qualifications


To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Juris Doctor (J.D.) from an accredited law school.
  • Active license and good standing in at least one U.S. jurisdiction.
  • 8-10 years of experience, preferably with a law firm and/or in-house legal department.
  • Experience handling litigation, insurance, claims, or risk management matters.
  • Experience managing outside counsel and litigation budgets.
  • Real estate, multifamily, construction, hospitality, or property management industry experience preferred.
  • California litigation, landlord/tenant, and/or employment law experience is a plus.
  • Ability to travel at least 10% of the time for property visits, mediations, trials, depositions, training, and business meetings as needed.
  • Valid driver's license in the state of residence


Knowledge, Skills, and Abilities

  • Strong understanding of litigation strategy and dispute resolution.
  • Working knowledge of insurance coverage and risk transfer principles.
  • Excellent negotiation and problem-solving skills.
  • Ability to balance legal risk with practical business objectives.
  • Strong project management and organizational abilities.
  • Exceptional written and verbal communication skills.
  • Ability to independently manage multiple matters in a fast-paced environment.
  • Collaborative approach and ability to build strong relationships across departments.
  • Ability to work independently and efficiently manage time / workload.
  • Ability to work under deadline pressure and extra hours if needed.


Benefits Details: 

  • Health, Vision, & Dental insurance
  • HSA account with employer match of $250/FSA for dependent care 
  • Short-Term Disability
  • Company Paid Long-Term leave
  • Disability and Life Insurance
  • 401K Match
  • 4 weeks accrued PTO
  • 11 Paid Holidays
  • 30% discounts on apartments
  • Tuition/Certification Reimbursement
  • Wellness Bucks Program
  • Wellness Program and Competitions
  • Paid Maternity & Paternity Benefits
  • Employee Assistance Program
  • Pet insurance 
  • More!

We stand as one team dedicated to transforming neighborhoods.  Through transparency and collaboration, we empower our people to lead. Bikes are our allies, local food is our addiction and entrepreneurship inspires us.  First impressions are set by our energy and passion, not suits and ties. We embrace the changing ideal of what people call home.


Integrity.  Execution.  Innovation.  Collaboration. 


By joining us at our corporate office in downtown Indianapolis or onsite at one of our many properties, you'll be provided the opportunity to grow your career and become part of a team that truly makes a difference.