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Disputes Jobs (NOW HIRING)

Mercury

Disputes Specialist

$75K - $85K/yr

Disputes Specialist San Francisco, CA, New York, NY, Portland, OR, or Remote within United States Mercury is building a banking* stack for startups. We work hard to create the easiest and safest ...

Mercury

Disputes Specialist

San Francisco, CA · On-site +1

$75K - $85K/yr

As a Disputes Specialist, you will serve as a disputes subject matter expert by handling the intake, investigation, and resolution of card and ACH disputes. You'll work with our customers in order to ...

Mercury

Disputes Specialist

$75K - $85K/yr

Disputes Specialist San Francisco, CA, New York, NY, Portland, OR, or Remote within United States Mercury is building a banking* stack for startups. We work hard to create the easiest and safest ...

Mercury

Disputes Specialist

$75K - $85K/yr

Disputes Specialist San Francisco, CA, New York, NY, Portland, OR, or Remote within United States Mercury is building a banking* stack for startups. We work hard to create the easiest and safest ...

Confido

CPG Disputes Specialist

New York, NY · On-site

$140K - $180K/yr

Disputes sit at the center of what Confido automates for CPG brands, and this role is the connective tissue between our Implementation, Customer Success, and Product teams - making sure customers ...

Current

Disputes Analyst

New York, NY · On-site

$70K - $96K/yr

ABOUT THE ROLE We're looking for a Disputes Specialist to join our growing Risk Operations team in New York. You will work closely with Fraud Operations, Compliance, Member Experience, and Product ...

Current

Disputes Analyst

New York, NY

$70K - $96K/yr

ABOUT THE ROLE We're looking for a Disputes Specialist to join our growing Risk Operations team in New York. You will work closely with Fraud Operations, Compliance, Member Experience, and Product ...

Cardless, Inc

Head of Disputes

San Francisco, CA · On-site +1

Head of Disputes At Cardless, we're building a credit card and loyalty platform that consumer businesses use to engage their customers. We've launched over a dozen credit card programs, including for ...

Confido

CPG Disputes Specialist

Manhattan, NY · On-site

$22.25 - $29.50/hr

We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top ...

Whatnot

Disputes Paralegal

San Francisco, CA · On-site

$144K - $190K/yr

We're hiring a sharp, detail-oriented Disputes Paralegal and Project Manager to work directly with our Litigation Counsel and own the day-to-day engine behind a high and growing volume of disputes ...

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How much do disputes jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for disputes in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.
What cities are hiring for Disputes jobs? Cities with the most Disputes job openings:
What are the most commonly searched types of Disputes jobs? The most popular types of Disputes jobs are:
What states have the most Disputes jobs? States with the most job openings for Disputes jobs include:
Infographic showing various Disputes job openings in the United States as of July 2026, with employment types broken down into 88% Full Time, 10% Part Time, 1% Temporary, and 1% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Disputes Specialist

Disputes Specialist

Mercury

Remote

$75K - $85K/yr

Other

Posted 14 days ago

Job description

Disputes Specialist

San Francisco, CA, New York, NY, Portland, OR, or Remote within United States

Mercury is building a banking* stack for startups. We work hard to create the easiest and safest banking* experience possible to simplify entrepreneurs' and business owners' financial lives.

We're looking to hire a Disputes Specialist to deliver magical customer experiences all while balancing risk. As a Disputes Specialist, you will serve as a disputes subject matter expert by handling the intake, investigation, and resolution of card and ACH disputes. You'll work with our customers in order to make consistent and high quality risk-based decisions that directly impact Mercury and our customers.

*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

In This Role, You Will:
  • Handle dispute intake and resolution processes, including pre-arbitration and arbitration cases, as well as ACH disputes
  • Work with our partners and internal team members to review and assess information received from users to determine the validity of filed disputes from users
  • Manage a high-volume caseload within service level agreements and with critical attention to detail
  • Submit chargebacks to Mastercard on an as needed basis
  • Document rationale for risk decisions with supporting documentation
  • Meet performance targets across key quality and productivity metrics
  • Identify opportunities to make processes more observable, scalable, and efficient through tooling changes and procedure updates
  • Maintain a positive user experience, while mitigating risks to Mercury
You Should:
  • Have 2–5+ years of experience in customer support or investigations, including direct customer interaction and/or escalation handling; dispute experience and familiarity with card scheme (such as Visa or Mastercard) chargeback rules are a plus
  • Have experience in banking, fintech, or other financial services
  • Have experience in managing customer-facing queues to support caseloads
  • Have experience with Zendesk or other similar CRM tools
  • Be a highly motivated self-starter, comfortable working within a high risk environment under minimal supervision
  • Have some product sense and knowledge of banking products such as ACH, International Wires, SWIFT, checks, debit cards and credit cards
  • Exercise empathy and understanding when communicating with customers
  • Communicate complicated concepts with efficiency and clarity
  • Be curious about the US banking system, startups, and ecommerce companies

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

  • US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $75,900 - $85,400 USD
  • US employees outside of New York City, Los Angeles, Seattle or the San Francisco Bay Area: $68,300 - $76,900 USD

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

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