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Disputes Manager Jobs in Utah (NOW HIRING)

Orion Placement

Family Law Attorney

Salt Lake City, UT · On-site

$120K - $150K/yr

Handle a broad range of family law matters including divorce, custody, support, modifications, and related disputes. * Manage cases from intake through resolution. * Conduct legal research and ...

MM International

Chargeback Analyst

Draper, UT · On-site

$27/hr

Incoming & Outgoing Disputes * Payment Card Risk Management * Salesforce, Zendesk, QuickBase * Excel, Google Sheets, Smart Sheets * Customer Service & Investigation Requirements: * 2+ years of ...

Ray Quinney & Nebeker

Trademark Paralegal

Salt Lake City, UT · On-site

$68K - $91K/yr

... management. * Assist with domain name matters, including domain portfolio support, domain name disputes, transfers, renewals, and coordination with registrars, clients, and outside counsel, as ...

Thales

Tactical Buyer

Salt Lake City, UT · On-site

You will collaborate with internal customers and suppliers to resolve purchasing issues, manage supplier disputes, and ensure timely delivery of materials and services that support business ...

Thales

Tactical Buyer

Salt Lake City, UT · On-site

You will collaborate with internal customers and suppliers to resolve purchasing issues, manage supplier disputes, and ensure timely delivery of materials and services that support business ...

Thales

Tactical Buyer

Salt Lake City, UT

$61K - $101K/yr

You will collaborate with internal customers and suppliers to resolve purchasing issues, manage supplier disputes, and ensure timely delivery of materials and services that support business ...

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Disputes Manager information

What is a disputes manager?

A Disputes Manager oversees the process of handling and resolving conflicts, complaints, or disagreements within an organization or between the organization and external parties, such as customers or vendors. They are responsible for investigating disputes, mediating between involved parties, and ensuring fair and compliant outcomes. Disputes Managers often work in industries like banking, finance, or legal services and play a key role in risk management and customer satisfaction. Their work may also involve developing dispute resolution policies and training staff on conflict management procedures.

What are the main challenges a disputes manager faces when handling high-volume or complex cases?

As a Disputes Manager, one of the primary challenges is efficiently managing multiple cases that vary in complexity and urgency. High-volume caseloads require strong organizational skills and the ability to prioritize tasks, while complex cases often demand in-depth knowledge of regulations and effective negotiation strategies. Additionally, Disputes Managers must communicate clearly with both clients and internal teams to resolve issues swiftly and maintain positive relationships. Staying updated on industry best practices and legal changes is also essential for success in this role.

What are the key skills and qualifications needed to thrive as a disputes manager, and why are they important?

To thrive as a Disputes Manager, you need strong analytical skills, knowledge of dispute resolution processes, and usually a background in law, finance, or business. Familiarity with case management systems, regulatory compliance tools, and related certifications such as ADR (Alternative Dispute Resolution) or mediation credentials is often required. Excellent negotiation, communication, and conflict management skills help you navigate complex stakeholder relationships and resolve issues efficiently. These skills and qualifications are essential to ensure fair, timely, and effective resolution of disputes while safeguarding organizational interests.

What is the difference between Disputes Manager vs Customer Service Manager?

AspectDisputes ManagerCustomer Service Manager
Required CredentialsBachelor's degree, conflict resolution certificationsBachelor's degree, communication skills
Work EnvironmentFinancial institutions, retail, e-commerceRetail, hospitality, service industries
Employer & Industry UsageUsed in industries handling disputes and claimsUsed across customer-facing sectors
Common Search & ComparisonOften compared for dispute resolution rolesRelated to customer satisfaction roles

The Disputes Manager primarily handles conflict resolution, claims, and dispute processes within organizations, often requiring specialized certifications. In contrast, the Customer Service Manager focuses on overall customer satisfaction, managing support teams and service quality. While both roles involve communication and problem-solving, Disputes Managers deal specifically with resolving disputes, making their roles more specialized in conflict management.

What job categories do people searching Disputes Manager jobs in Utah look for?

The top searched job categories for Disputes Manager jobs in Utah are:

What cities in Utah are hiring for Disputes Manager jobs?

Cities in Utah with the most Disputes Manager job openings:

Disputes Manager jobs near you
Infographic showing various Disputes Manager job openings in Utah as of August 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Senior Analyst, Payment Integrity Disputes

Oscar Health

Salt Lake City, UT • Remote

$64K - $85K/yr

Full-time

Posted 3 days ago

New

Oscar Health rating

6.9

Company rating: 6.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

260th of 311 rated insurance

Job description

Hi, we're Oscar. We're hiring a Senior Analyst, Payment Integrity Disputes to join our Disputes team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role:

You will be responsible for supporting payment integrity disputes and issue resolution in the Oscar claim environment for both the Oscar Insurance business. You will scope, triage, investigate and execute on solutions and process improvements. You will leverage a deep understanding of Oscar's claim infrastructure, workflows, workflow tooling, platform logic, data models, etc., to work cross-functionally and understand and translate friction from stakeholders into actionable opportunities for improvement.

You will report into the Manager, Payment Integrity (Pre-Pay).

Work Location: This is a remote position, open to candidates who reside in: Atlanta, Georgia; Chicago, Illinois; Dallas, Texas; Louisville, Kentucky; Minneapolis, Minnesota; Philadelphia, Pennsylvania; Salt Lake City, Utah. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $64,832 - $85,092 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities:

  • Contribute as a subject matter expert for Oscar reimbursement policies, payment integrity disputes, internal claims processing edits and external vendor edits.
  • Respond to internal and external inquiries and disputes regarding policies and edits.
  • Research industry standard coding rules, summarize and provide input into reimbursement policy language and scope.
  • Use knowledge gained through research and claims review to ideate payment integrity opportunities. Translate into business requirements; submit to and collaborate with internal partners to effectuate change.
  • Ingest information from internal and external partners regarding adverse claim outcomes; collaborate with partners to scope, size, prioritize items and deliver solutions.
  • Use insights from partner submissions, data mining, process monitoring, etc., work with the team to proactively identify thematic areas of opportunity to solve problems.
  • Perpetuate a culture of transparency and collaboration by keeping stakeholders well informed of progress, status changes, blockers, completion, etc.; field questions as appropriate.
  • Support Oscar run state objectives by providing speedy research, root cause analysis, training, etc. whenever leadership escalates and assigns issues.
  • Compliance with all applicable laws and regulations
  • Other duties as assigned

Requirements:

  • Experience in Payment Integrity focused on Disputes and/or appeals
  • 4+ years of experience in claims processing, coding, auditing or health care operations
  • 3+ years experience in medical coding
  • Medical coding certification through AAPC (CPC, COC) or AHIMA (CCS, RHIT, RHIA)
  • Experience with reimbursement methodologies, provider contract concepts and common claims processing/resolution practices.
  • 2+ years experience deriving business insights from datasets and solving problems
  • 1+ years experience improving business workflows and processes
  • 1+ years experience collaborating with internal and external stakeholders

Bonus points:

  • 2+ years experience in a technical role (QA analyst, PM, operations analyst, finance, consulting, industrial engineering) or a process improvement role (Six Sigma or similar)
  • 2+ years of experience working with large data sets using excel or a database language
  • Experience in a professional healthcare claims organization
  • Knowledge management, training, or content development in operational settings
  • Process Improvement or Lean Six Sigma training
  • Experience using SQL

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

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