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Dispute Agent Jobs (NOW HIRING)

Telhio Credit Union

Contact Center Service Agent

Columbus, OH · On-site

$15.75 - $21.25/hr

Process Financial Transactions/ Account Dispute Resolution for Members: Check Holds, Transfers ... Services, Process Procedures, Documentation, and Cisco Agent Phone System * Telhio applicants must ...

Glimpse

Product Operations Manager

New York, NY · On-site

$115K - $150K/yr

... dispute invalid claims - work that would take a full-time employee years to complete. For a $1B CPG brand, a single Glimpse agent reviewed 17,000 deductions in under 24 hours, identifying over $10M ...

Koch Industries

Patent Agent - Chemical

Atlanta, GA · On-site

$130K - $170K/yr

Your Job Koch is seeking an experienced patent agent with a business-oriented approach to patent ... Support in-house counsel with patent enforcement, dispute resolution, and M&A due diligence

Jobgether

Lead the agent program end to end, including market selection, recruitment, vetting, tiering, commission structures, downline visibility, settlements, dispute resolution, performance management, and ...

Southern Company

Contracts Agent

Atlanta, GA · On-site

Contracts Agent - SCS Enterprise Services Supply Chain Management Transaction Team This position ... dispute resolution * Draft contract language, including special conditions for complex, non ...

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Dispute Agent information

What is a dispute agent?

A Dispute Agent is a professional responsible for handling, investigating, and resolving disputes or claims, often within financial institutions or payment processing companies. Their main duties include reviewing evidence submitted by both parties, communicating with customers or merchants, and ensuring that cases comply with regulatory and company policies. Dispute Agents play a key role in maintaining trust and fairness in transactions by making impartial decisions based on the presented information. They also document case outcomes and may recommend process improvements to prevent future disputes. Excellent communication, analytical, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a dispute agent?

To thrive as a Dispute Agent, you need strong analytical abilities, attention to detail, and a background in finance, banking, or customer service, often supported by a relevant degree or equivalent experience. Familiarity with dispute management systems, payment processing platforms, and regulatory compliance tools is typically required. Excellent communication, problem-solving, and conflict resolution skills help you effectively handle sensitive customer situations. These abilities ensure accurate case handling, regulatory adherence, and positive customer experiences in a high-stakes environment.

What are some common challenges dispute agents face when handling customer cases, and how can they effectively manage them?

Dispute Agents often encounter challenges such as managing high volumes of cases, navigating complex or ambiguous documentation, and addressing emotionally charged customer interactions. To effectively manage these situations, strong organizational skills, attention to detail, and a calm, empathetic communication style are essential. Leveraging internal knowledge bases, collaborating closely with compliance or risk teams, and keeping thorough records can help ensure accurate and timely resolutions. Staying current with company policies and relevant regulations is also key to delivering fair outcomes.

What are popular job titles related to Dispute Agent jobs?

For Dispute Agent jobs, the most frequently searched job titles are:

Dispute Agent jobs near you
Infographic showing various Dispute Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Payments and Vendor Operations Agent

Las Vegas, NV • On-site

Partners Professional
See more jobs at Partners Professionalexternal

$23/hr

Full-time

Medical

Re-posted 8 days ago

Job description

Pay Rate: $23.00/hour

Location: Las Vegas, NV 89118

Job Type: Temp-to-Hire (TTH)

Schedule: On-site | Monday–Friday | 8AM–5PM

Position Overview

Our growing team is seeking a detail-oriented Payments and Vendor Operations Agent to support payment operations, fraud prevention, and dispute resolution. This role is responsible for reviewing payment transactions, identifying fraud trends, processing chargebacks, maintaining accurate documentation, and partnering with internal teams to resolve payment-related issues. The ideal candidate is analytical, organized, and comfortable working with payment platforms and customer support systems.

Key Responsibilities

  • Review payment transactions to identify suspicious activity and fraud trends.
  • Process and submit chargebacks accurately and within required deadlines.
  • Maintain detailed documentation and evidence related to payment disputes and fraud investigations.
  • Conduct audits of payment transactions and vendor operations.
  • Investigate customer payment disputes and determine appropriate resolutions.
  • Collaborate with cross-functional teams to resolve payment and operational issues.
  • Organize and interpret transaction data to identify patterns and support decision-making.
  • Ensure compliance with company policies and payment processing procedures.
  • Maintain accurate records and provide timely updates on case status.

Qualifications

  • Minimum of 1 year of experience resolving payment disputes using Zendesk.
  • Experience in fraud investigation, payment operations, compliance, or collections.
  • Strong analytical and problem-solving skills.
  • Ability to interpret, organize, and manage data with a high level of accuracy.
  • Excellent attention to detail and organizational skills.
  • Strong written and verbal communication skills.
  • Ability to prioritize multiple tasks in a fast-paced environment.

Preferred Experience

  • Experience with the following platforms is highly preferred: Zendesk, PayPal, Braintree, Ethoca
  • Candidates with backgrounds in payment disputes, fraud prevention, compliance, banking, financial services, or medical collections are encouraged to apply.

Why Join Us?

This is an excellent opportunity to join a growing company with the potential for long-term employment. If you enjoy solving problems, working with data, and helping protect payment operations, we'd love to hear from you.


Company Description

At Partners Personnel, we deliver more to every employee and client we serve. Our team of staffing industry experts is dedicated to helping our employees advance their careers while connecting our clients with the nation’s top talent. Experience the difference of staffing made personal at Partners Personnel.