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Dispatcher Manager Jobs in Raleigh, NC (NOW HIRING)

Aire Serv

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $18/hr

You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: • Dispatch ...

Aire Serv of East Raleigh

Dispatcher/CSR

Raleigh, NC

$14 - $18/hr

You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: · Dispatch ...

Aire Serv of East Raleigh

Dispatcher/CSR

Raleigh, NC · On-site

$14 - $20/hr

You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Specific Responsibilities: · Dispatch ...

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All JobsDispatcher JobsDispatcher Manager JobsDispatcher Manager Jobs in Raleigh, NC

Dispatcher Manager information

See Raleigh, NC salary details

$29.2K

$61.1K

$100.6K

How much do dispatcher manager jobs pay per year?

As of Aug 6, 2026, the average yearly pay for dispatcher manager in Raleigh, NC is $61,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $69,500.00 per year, depending on experience, location, and employer.

What is a dispatcher manager?

Dispatcher Managers are professionals responsible for overseeing the operations of dispatch teams that coordinate the movement of vehicles, personnel, or goods. They manage schedules, monitor performance, and ensure that dispatchers communicate effectively with drivers or field personnel. Dispatcher Managers also handle problem-solving, maintain compliance with regulations, and often implement strategies to improve efficiency. Their leadership ensures that services are delivered safely and on time, making them essential in industries like transportation, emergency services, and logistics.

What is the difference between Dispatcher Manager vs Dispatcher?

AspectDispatcher ManagerDispatcher
Required CredentialsHigh school diploma; some roles prefer logistics or management certificationsHigh school diploma or equivalent; on-the-job training
Work EnvironmentOffice setting, overseeing dispatch operationsField or office, coordinating vehicle or personnel dispatch
Employer & Industry UsageLogistics, transportation, delivery companiesTransportation, emergency services, delivery services
Common Search & ComparisonDispatcher Manager vs Dispatcher

The Dispatcher Manager typically oversees dispatch teams, manages operations, and requires some management experience or certifications. In contrast, a Dispatcher handles day-to-day dispatching tasks, often with less formal education. Both roles are vital in logistics and transportation industries, but the Manager has broader responsibilities and supervisory duties.

What are the key skills and qualifications needed to thrive as a dispatcher manager?

To thrive as a Dispatcher Manager, you need expertise in logistics coordination, problem-solving, and staff management, usually backed by experience in dispatch or transportation and sometimes an associate degree. Familiarity with dispatch software, GPS tracking systems, and fleet management tools is typically required. Strong leadership, communication, and decision-making skills help foster effective team coordination and quick response to emergencies. These abilities are crucial to ensure efficient operations, timely deliveries, and high customer satisfaction.

Is it hard to get hired as a dispatcher manager?

Getting hired as a dispatcher manager can be competitive, often requiring relevant experience in logistics, transportation, or dispatching, along with strong organizational and communication skills. Employers may also prefer candidates with certifications such as a Commercial Driver's License (CDL) or dispatching training. Having familiarity with dispatch software and a proven track record in managing schedules and teams can improve job prospects.

What are some common challenges faced by dispatcher managers and how can they be addressed?

Dispatcher Managers often face challenges such as managing high-pressure situations, ensuring timely communication between dispatchers and field teams, and adapting quickly to last-minute changes or emergencies. Effective problem-solving skills, strong leadership, and implementing robust scheduling systems can help address these challenges. Regular training sessions and fostering a collaborative environment also contribute to smoother operations and improved team morale.
What are the most commonly searched types of Dispatcher jobs in Raleigh, NC? The most popular types of Dispatcher jobs in Raleigh, NC are:
What are popular job titles related to Dispatcher Manager jobs in Raleigh, NC? For Dispatcher Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Dispatcher Manager jobs in Raleigh, NC look for? The top searched job categories for Dispatcher Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Dispatcher Manager jobs? Cities near Raleigh, NC with the most Dispatcher Manager job openings:
Dispatcher Manager jobs near you
Infographic showing various Dispatcher Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $61,132 per year, or $29.4 per hour.

Dispatcher/CSR

Aire Serv

Raleigh, NC • On-site

$14 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Aire Serv rating

6.3

Company rating: 6.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

223rd of 277 rated repair and maintenance companies

Job description

$14-$18 an hour depending on experience
Paid Vacation
Paid Sick Time
Retirement Savings
Health Insurance
Dental Insurance
Vision Insurance
Hybrid work arrangements
As a Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for scheduling service requests, dispatching technicians and handling customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:
• Dispatch scheduled service, maintenance, and sales calls
• Receive incoming calls in professional and courteous manner
• Scheduling appointments
• Assigning daily work/calls to other team members
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls, and respond to customer complaints
• Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions
Job Requirements:
• Administrative experience preferred
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently
• General computer knowledge, including Microsoft Office
• Typing skills a plus
We are actively interviewing for this position - Apply today and our hiring manager will follow up!
With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our code of values of Respect, Integrity, and Customer Focus while having fun in the process!

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