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Dispatch Manager Jobs in Springfield, MA (NOW HIRING)

Cybercoders

Service Dispatcher - HVAC/R

Springfield, MA · On-site

$18.50 - $24.75/hr

The Service Dispatcher will manage incoming service requests, assign and route technicians, maintain clear communication with customers and field staff, and ensure timely, efficient completion of ...

Acura of Avon

Shop Foreman/Dispatcher

Hartford, CT · On-site

Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity * Workflow Management: Monitor progress of vehicles through the service process ...

Acura of Avon

Shop Foreman/Dispatcher

Hartford, CT · On-site

Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity * Workflow Management: Monitor progress of vehicles through the service process ...

Acura of Avon

Shop Foreman/Dispatcher

Hartford, CT

Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity * Workflow Management: Monitor progress of vehicles through the service process ...

Acura of Avon

Shop Foreman/Dispatcher

Hartford, CT · On-site

Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity * Workflow Management: Monitor progress of vehicles through the service process ...

Acura of Avon

Shop Foreman/Dispatcher

Hartford, CT · On-site

Schedule and Dispatch Work: Assign repair orders to technicians based on skill level, availability, and job complexity * Workflow Management: Monitor progress of vehicles through the service process ...

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All JobsDispatch Manager JobsDispatch Manager Jobs in Springfield, MA

Dispatch Manager information

See Springfield, MA salary details

$29.2K

$61.2K

$100.7K

How much do dispatch manager jobs pay per year?

As of Jun 8, 2026, the average yearly pay for dispatch manager in Springfield, MA is $61,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $69,600.00 per year, depending on experience, location, and employer.

What Does a Dispatch Manager Do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How does a Dispatch Manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a Dispatch Manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a Dispatch Manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
What are popular job titles related to Dispatch Manager jobs in Springfield, MA? For Dispatch Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Dispatch Manager jobs in Springfield, MA look for? The top searched job categories for Dispatch Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Dispatch Manager jobs? Cities near Springfield, MA with the most Dispatch Manager job openings:
Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Springfield, MA as of May 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,208 per year, or $29.4 per hour.
Dispatcher - 2 Shifts available

Dispatcher - 2 Shifts available

Hurley & David

Northampton, MA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

HD Air, a dynamic, rapidly-growing HVAC, electrical, and plumbing company in Springfield, MA, is expanding again! We are seeking a highly skilled Dispatcher to join our team.

AVAILABLE SHIFTS

1. Tuesday - Saturday (Tues - Friday 10:00 am - 6:00 pm, Saturday 7:30 am - 3:30 pm)

2. Monday - Friday (10:00 am - 6:00 pm)

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.
This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for parts installation.
Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.
We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits. Medical, dental, vision, company supplied life insurance, paid vacation, paid holidays and 401(k) plan with employer match are additional benefits offered.
To be successful in this role, you must possess:

* A minimum of two years office/customer service experience REQUIRED (Dispatch experience is PREFERRED)

* A professional appearance

* Excellent interpersonal skills with the ability to interact with all types of customers and a strong customer service attitude.

* Able to plan and schedule work rather than just react.

* Able to "think on your feet" to provide customers with needed information for their specific installation or repair.

* Ability to work as part of a team.

* Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.


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