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Dispatch Manager Jobs in Springfield, MA (NOW HIRING)

CATALDO AMBULANCE BUSINESS TRUST

Dispatcher

Holyoke, MA · On-site

$23 - $32/hr

Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and ... Monitors field personnel locations, track status, and manage logistics using GPS and CAD systems.

CATALDO AMBULANCE BUSINESS TRUST

Dispatcher

Holyoke, MA · On-site

$23 - $32/hr

Dispatch appropriate non-emergency and emergency medical transportation including ALS, BLS, and ... Monitors field personnel locations, track status, and manage logistics using GPS and CAD systems.

Transdev

Dispatcher

East Hartford, CT · On-site

$25/hr

Manage emergency situations for vehicle operators; act as a liaison between the carrier and ... Call Center / Dispatch / Reservationist / Scheduler Job Type: Full Time Req ID: 7859 Pay Group: X58 ...

Trinity College

Dispatcher

Hartford, CT

The position will dispatch Campus Safety Officers for routine and emergency situations and receive incoming communications via telephone, web-based alerts, or radio relating to Campus Safety services.

Mtholyoke

Part Time On-Call Dispatcher

South Hadley, MA

$23.58/hr

Records details in the computer-aided dispatch software (IMC) database, information in which is ... Strong problem-solving, time-management, and communication skills * Ability to work in a fast-paced ...

Aiello Home Services

Dispatcher

Windsor, CT · On-site

$18 - $22/hr

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

Aiello Home Services

Dispatcher

Windsor Locks, CT · On-site

$18 - $22/hr

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

Aiello Home Services

Dispatcher

Windsor, CT · On-site

$18 - $22/hr

At Aiello Home Services, we recognize that great dispatchers are the backbone of a smooth-running operation. If you're detail-oriented, thrive in a fast-paced environment, and want to be part of a ...

Mtholyoke

Dispatcher, Campus Safety

South Hadley, MA

$23.58 - $25.95/hr

Records details in the computer-aided dispatch software (IMC) database, information in which is ... Strong problem-solving, time-management, and communication skills * Ability to work in a fast-paced ...

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Dispatch Manager information

See Springfield, MA salary details

$29.2K

$61.2K

$100.7K

How much do dispatch manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for dispatch manager in Springfield, MA is $61,208.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,700.00 and $69,600.00 per year, depending on experience, location, and employer.

What Does a Dispatch Manager Do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a Dispatch Manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a Dispatch Manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is a Dispatch Manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs
What are popular job titles related to Dispatch Manager jobs in Springfield, MA? For Dispatch Manager jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Dispatch Manager jobs in Springfield, MA look for? The top searched job categories for Dispatch Manager jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Dispatch Manager jobs? Cities near Springfield, MA with the most Dispatch Manager job openings:
Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Springfield, MA as of May 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $61,208 per year, or $29.4 per hour.
Service Coordinator Dispatcher

Service Coordinator Dispatcher

Kinsley Power Systems

East Granby, CT • On-site

$23 - $30/hr

Other

Posted 16 days ago

Job description

Description

Kinsley Power Systems is looking for a highly organized and proactive Service Coordinator to join our team. In this fast-paced, customer-facing role, you'll be at the center of our emergency response operations-scheduling technicians, supporting service calls, and making sure every customer receives prompt, professional attention. This role requires someone who thrives on juggling moving parts, staying calm under pressure, and keeping things running smoothly behind the scenes.


Kinsley, a family-owned business, has been a leader in the generator industry-providing exceptional service, sales, and rentals-for over 60 years. We take pride in exceeding customer expectations while creating a workplace that's enjoyable, supportive, and rewarding. If you're looking for a growing company that upholds strong family values, fosters a positive culture, appreciates your hard work, and offers real opportunities for growth-welcome to the Kinsley family.


Key Responsibilities:

  • Answer and prioritize incoming service calls, responding directly or redirecting appropriately
  • Schedule all maintenance contract customers and maintain accurate service logs
  • Coordinate and dispatch Field Service Technicians efficiently, adjusting schedules in real-time as new service calls arise
  • Supports parts acquisition, warranty claims and the mail
  • Manages, schedules, coordinates and dispatches Field Service Technicians efficiently to ensure customers receive prompt attention to their service requirements.
  • Manage logistics for emergency response-this includes frequent changes to technician schedules and ensuring geographic efficiency
  • Support and promote the customer service team's goals and commitment to fast, reliable support
  • Generate Time and Material quotes, submit material requisitions, and finalize service summaries accurately and on time
  • Prepares appropriate monthly, quarterly and annual reports as required
  • Provide ongoing support to technicians and customers throughout the service process

Preferred Experience:

  • 2+ years of experience in administrative support, dispatching, or a customer service-focused role
  • Proven ability to multitask in a fast-paced, high-pressure environment while maintaining strong attention to detail
  • Excellent written and verbal communication skills with a professional, customer-first approach
  • Strong organizational and time management skills-you know how to keep priorities straight and tasks moving
  • A solutions-focused mindset with the ability to troubleshoot issues, think critically, and collaborate to find the best outcome

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

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