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Dispatch Coordinator Jobs in Springfield, MA (NOW HIRING)

Woodland Moving and Warehouse

Be Seen First

Local Dispatcher & Logistics Coordinator

West Hartford, CT · On-site

$45K - $65K/yr

Key Responsibilities Dispatch & Operations Coordination * Schedule and dispatch crews, vehicles ... equipment, and materials to meet daily operational needs * Monitor job progress throughout the day ...

Robert Half

Dispatch Operations Manager

Windsor Locks, CT · On-site

$100K - $115K/yr

Dispatch Operations Manager Our client, a growing mechanical services company in the Hartford area, is seeking a Dispatch Operations Manager to lead a centralized team and drive day-to-day ...

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Aiello Home Services

Dispatcher

Windsor Locks, CT · On-site

$18 - $22/hr

As a Dispatcher, you'll be responsible for coordinating service requests, prioritizing urgent calls, and ensuring technicians have accurate job details . You'll update customers throughout the day ...

Aiello Home Services

Dispatcher

Windsor, CT · On-site

$18 - $22/hr

As a Dispatcher, you'll be responsible for coordinating service requests, prioritizing urgent calls, and ensuring technicians have accurate job details . You'll update customers throughout the day ...

Dead River Company

Service Dispatcher

West Springfield, MA · On-site

$20 - $30/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Dead River Company

Service Dispatcher

Northampton, MA · On-site

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

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All JobsDispatch JobsDispatch Coordinator JobsDispatch Coordinator Jobs in Springfield, MA

Dispatch Coordinator information

See Springfield, MA salary details

$12

$24

$37

How much do dispatch coordinator jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for dispatch coordinator in Springfield, MA is $24.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $33.08 per hour, depending on experience, location, and employer.

What does a Dispatch Coordinator do?

A Dispatch Coordinator is responsible for organizing and managing the scheduling and dispatching of personnel, vehicles, or shipments for a company. They communicate with drivers, service technicians, or delivery teams to ensure timely and efficient operations. Their duties often include monitoring schedules, handling customer inquiries, updating tracking systems, and resolving any logistical issues that arise during transit. Dispatch Coordinators play a crucial role in maintaining smooth day-to-day operations, particularly in transportation, logistics, and field service industries.

What is the difference between Dispatch Coordinator vs Logistics Coordinator?

AspectDispatch CoordinatorLogistics Coordinator
Required CredentialsHigh school diploma; some roles may require logistics or transportation certificationsHigh school diploma; often preferred certifications in logistics or supply chain management
Work EnvironmentTransportation companies, delivery services, fleet managementSupply chain firms, warehouses, distribution centers
Employer & Industry UsageTransportation and delivery industriesLogistics, supply chain, and distribution sectors
Common Search & Comparison IntentUnderstanding roles in transportation and deliveryUnderstanding broader supply chain coordination

The main difference is that a Dispatch Coordinator primarily manages the scheduling and routing of transportation vehicles and drivers, focusing on delivery operations. In contrast, a Logistics Coordinator oversees broader supply chain activities, including inventory management, procurement, and overall logistics planning. Both roles require strong organizational skills and may share similar certifications, but their focus areas and work environments differ within the transportation and supply chain industries.

How does a Dispatch Coordinator typically interact with drivers and other departments to ensure smooth operations?

A Dispatch Coordinator serves as a central communication hub, regularly coordinating with drivers, customer service teams, and warehouse staff to ensure timely and accurate deliveries. They provide drivers with detailed route information, handle schedule adjustments, and quickly address any issues that arise during transit. Effective communication and problem-solving skills are vital, as the role often involves managing unexpected delays or changes while keeping all departments informed and aligned. This collaborative approach helps maintain high service levels and operational efficiency.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as airline or emergency services dispatchers, with airline dispatchers earning salaries exceeding $100,000 annually due to required certifications and extensive training. Emergency services dispatchers in large metropolitan areas may also earn higher wages, especially with experience and additional certifications. Salary levels depend on industry, location, experience, and certifications held.

What are the key skills and qualifications needed to thrive as a Dispatch Coordinator, and why are they important?

To thrive as a Dispatch Coordinator, you need strong organizational skills, attention to detail, and a solid understanding of logistics or supply chain processes, often supported by a high school diploma or relevant experience. Familiarity with dispatch software, GPS tracking systems, and Microsoft Office is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure set standout candidates apart. These skills are crucial for efficiently managing schedules, resolving issues quickly, and ensuring smooth transportation or delivery operations.

What jobs make $3,000 a month without a degree?

For a Dispatch Coordinator, earning $3,000 a month is achievable with experience and strong organizational skills, often without a college degree. Many roles in logistics, transportation, and supply chain management offer similar salaries, especially with certifications or on-the-job training. These jobs typically involve coordinating schedules, managing communication, and using dispatch software.

What is the highest paying job as a coordinator?

The highest paying roles for coordinators often include senior or specialized positions such as logistics or operations managers, which require advanced skills and experience. These roles can offer higher salaries, especially in industries like transportation, supply chain, or corporate operations, often supplemented by certifications and leadership responsibilities.

What is the role of a dispatch coordinator?

A dispatch coordinator is responsible for scheduling and coordinating the movement of goods, services, or personnel. They communicate with drivers, clients, and team members, often using dispatch software, to ensure timely deliveries or service appointments. The role requires strong organizational skills and attention to detail to manage routes, track shipments, and resolve issues efficiently.

What Is a Dispatch Coordinator?

A dispatch coordinator oversees the dispatching of vehicles, such as a delivery truck or emergency service unit. As a dispatch coordinator, your job duties include tracking where vehicles are and communicating information over your phone or radio system. If you work in emergency services, you’re responsible for answering calls and dispatching ambulances, police cars, and fire trucks to assist people. If you work in the trucking industry, you coordinate shipping orders, schedule routes, and may need to keep track of driving time to ensure safety regulations. Qualifications for this career include the ability to stay calm and focused under pressure as well as excellent multitasking skills. You should have at least a high school diploma or GED certificate, and certification may be required depending on your state.

More about Dispatch Coordinator jobs
What are the most commonly searched types of Dispatch jobs in Springfield, MA? The most popular types of Dispatch jobs in Springfield, MA are:
What are popular job titles related to Dispatch Coordinator jobs in Springfield, MA? For Dispatch Coordinator jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Dispatch Coordinator jobs in Springfield, MA look for? The top searched job categories for Dispatch Coordinator jobs in Springfield, MA are:
What cities near Springfield, MA are hiring for Dispatch Coordinator jobs? Cities near Springfield, MA with the most Dispatch Coordinator job openings:
Dispatch Coordinator jobs near you
Infographic showing various Dispatch Coordinator job openings in Springfield, MA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 2% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $49,976 per year, or $24 per hour.

Dispatch / Service Coordinator - HVAC

Fute IT Inc

Manchester, CT • On-site

Full-time

Posted 2 days ago

Job description

Description
The Dispatcher / Service Coordinator is responsible for managing the daily scheduling and coordination of Service Technicians, ensuring efficient operations, timely billing, and exceptional customer service. This role supports both the Service and Construction departments by maintaining accurate records, processing service calls, coordinating materials, and ensuring all documentation is up to date and compliant with company standards.   Responsibilities
  • Dispatching & Scheduling Service Technicians for daily service activities and ensure efficient routing. Ensure technicians are scheduled sufficiently in advance to maintain productivity and minimize downtime. Receive all incoming service calls and schedule technicians using the dispatch board. Set up service calls and issue call slips for each job.
  • Billing & Administrative Support Close out all call slips on a weekly basis to ensure accurate and timely billing. Perform weekly billing for service work and enter payables into the system. Verify weekly technician timesheets for accuracy. Issue purchase orders for both the Service and Construction departments as needed.
  • Customer & Contract Management Facilitate Service Contract renewals. Maintain and update site equipment files, ensuring accuracy of all equipment information. Enter new customer account information, including billing details and labor rates. Bring customer account issues or bad debt concerns to the attention of the Owner/Controller. Provide small repair quotes or work with the Service Sales team on replacement proposals.
  • Documentation & Data Management Enforce and support the company’s paperless documentation system. Input Service-related information for Construction jobs. Set up job numbers for all Service jobs. Review pricing for consumables and customer labor rates at least every six months.
  • Parts, Materials & Vendor Coordination Order parts and materials required by technicians for service calls. Order materials for monthly preventive maintenance work. Maintain communication with vendors and coordinate visits during monthly technician meetings. Assist in coordinating monthly Service Technician meetings with the Service Team Leader.

Qualifications
  • Previous experience in dispatching, service coordination, or a customer service–focused administrative role.
  • Proficiency with scheduling tools i.e. BuildOps or service management software.
  • Experience with service billing, invoicing, or purchase order processing.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Ability to work independently as well as collaboratively within a team.
  • High level of accuracy and attention to detail in data entry and documentation.
  • Experience in HVAC including HVAC terminology, workflows and parts; mechanical contracting, or a related service industry is preferred.