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Dispatch Coordinator Jobs in Springfield, MA (NOW HIRING)

Woodland Moving and Warehouse

Be Seen First

Local Dispatcher & Logistics Coordinator

West Hartford, CT · On-site

$45K - $65K/yr

Key Responsibilities Dispatch & Operations Coordination * Schedule and dispatch crews, vehicles ... equipment, and materials to meet daily operational needs * Monitor job progress throughout the day ...

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Dead River Company

Service Dispatcher

Northampton, MA · On-site

$20 - $29/hr

This person coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department. Essential Functions:

Aiello Home Services

Dispatcher

Windsor, CT · On-site

$18 - $22/hr

As a Dispatcher, you'll be responsible for coordinating service requests, prioritizing urgent calls, and ensuring technicians have accurate job details . You'll update customers throughout the day ...

Aiello Home Services

Dispatcher

Windsor Locks, CT · On-site

$18 - $22/hr

As a Dispatcher, you'll be responsible for coordinating service requests, prioritizing urgent calls, and ensuring technicians have accurate job details . You'll update customers throughout the day ...

Emcor UK

SERVICE COORDINATOR

South Windsor, CT · On-site

$19.25 - $24.25/hr

Job Summary New England Mechanical Services, Inc. is seeking a Service Coordinator to work on-site ... This position is in an office environment, where covering for other dispatcher's breaks and working ...

Springfield College

Dispatcher

Springfield, MA · On-site

$18/hr

Public Safety Administration Opening Date: 08/07/2026 Description The Dispatcher serves as the communications hub for the Department of Public Safety and is responsible for coordinating emergency and ...

National Express Corp

Dispatcher

Holyoke, MA · On-site

Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery. * Maintains high compliance to dispatch standard operating procedures.

Trinity Transportation Ltd.

Dispatcher

Holyoke, MA · On-site

Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery. * Maintains high compliance to dispatch standard operating procedures.

National Express Corp

Dispatcher

Holyoke, MA · On-site

Coordinates vehicle service and mechanical repairs with Maintenance Supervisor to assure uninterrupted service delivery. * Maintains high compliance to dispatch standard operating procedures.

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All JobsDispatch JobsDispatch Coordinator JobsDispatch Coordinator Jobs in Springfield, MA

Dispatch Coordinator information

See Springfield, MA salary details

$12

$24

$37

How much do dispatch coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for dispatch coordinator in Springfield, MA is $24.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $33.08 per hour, depending on experience, location, and employer.

What is a dispatch coordinator?

A dispatch coordinator oversees the dispatching of vehicles, such as a delivery truck or emergency service unit. As a dispatch coordinator, your job duties include tracking where vehicles are and communicating information over your phone or radio system. If you work in emergency services, you’re responsible for answering calls and dispatching ambulances, police cars, and fire trucks to assist people. If you work in the trucking industry, you coordinate shipping orders, schedule routes, and may need to keep track of driving time to ensure safety regulations. Qualifications for this career include the ability to stay calm and focused under pressure as well as excellent multitasking skills. You should have at least a high school diploma or GED certificate, and certification may be required depending on your state.

What does a dispatch coordinator do?

A Dispatch Coordinator is responsible for organizing and managing the scheduling and dispatching of personnel, vehicles, or shipments for a company. They communicate with drivers, service technicians, or delivery teams to ensure timely and efficient operations. Their duties often include monitoring schedules, handling customer inquiries, updating tracking systems, and resolving any logistical issues that arise during transit. Dispatch Coordinators play a crucial role in maintaining smooth day-to-day operations, particularly in transportation, logistics, and field service industries.

How does a dispatch coordinator typically interact with drivers and other departments to ensure smooth operations?

A Dispatch Coordinator serves as a central communication hub, regularly coordinating with drivers, customer service teams, and warehouse staff to ensure timely and accurate deliveries. They provide drivers with detailed route information, handle schedule adjustments, and quickly address any issues that arise during transit. Effective communication and problem-solving skills are vital, as the role often involves managing unexpected delays or changes while keeping all departments informed and aligned. This collaborative approach helps maintain high service levels and operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch coordinator, and why are they important?

To thrive as a Dispatch Coordinator, you need strong organizational skills, attention to detail, and a solid understanding of logistics or supply chain processes, often supported by a high school diploma or relevant experience. Familiarity with dispatch software, GPS tracking systems, and Microsoft Office is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure set standout candidates apart. These skills are crucial for efficiently managing schedules, resolving issues quickly, and ensuring smooth transportation or delivery operations.

What is the difference between Dispatch Coordinator vs Logistics Coordinator?

AspectDispatch CoordinatorLogistics Coordinator
Required CredentialsHigh school diploma; some roles may require logistics or transportation certificationsHigh school diploma; often preferred certifications in logistics or supply chain management
Work EnvironmentTransportation companies, delivery services, fleet managementSupply chain firms, warehouses, distribution centers
Employer & Industry UsageTransportation and delivery industriesLogistics, supply chain, and distribution sectors
Common Search & Comparison IntentUnderstanding roles in transportation and deliveryUnderstanding broader supply chain coordination

The main difference is that a Dispatch Coordinator primarily manages the scheduling and routing of transportation vehicles and drivers, focusing on delivery operations. In contrast, a Logistics Coordinator oversees broader supply chain activities, including inventory management, procurement, and overall logistics planning. Both roles require strong organizational skills and may share similar certifications, but their focus areas and work environments differ within the transportation and supply chain industries.

Is it hard to get hired as a dispatch coordinator?

Getting hired as a dispatch coordinator can vary depending on experience, industry demand, and location. Strong organizational skills, knowledge of dispatch software, and relevant certifications can improve job prospects, but competition may exist for entry-level positions.
More about Dispatch Coordinator jobs

What are the most commonly searched types of Dispatch jobs in Springfield, MA?

The most popular types of Dispatch jobs in Springfield, MA are:

What job categories do people searching Dispatch Coordinator jobs in Springfield, MA look for?

The top searched job categories for Dispatch Coordinator jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Dispatch Coordinator jobs?

Cities near Springfield, MA with the most Dispatch Coordinator job openings:

Dispatch Coordinator jobs near you
Infographic showing various Dispatch Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $49,976 per year, or $24 per hour.

Dispatch / Service Coordinator - HVAC

Fute IT Inc

Manchester, CT • On-site

Full-time

Re-posted 27 days ago

Job description

Description
The Dispatcher / Service Coordinator is responsible for managing the daily scheduling and coordination of Service Technicians, ensuring efficient operations, timely billing, and exceptional customer service. This role supports both the Service and Construction departments by maintaining accurate records, processing service calls, coordinating materials, and ensuring all documentation is up to date and compliant with company standards.   Responsibilities
  • Dispatching & Scheduling Service Technicians for daily service activities and ensure efficient routing. Ensure technicians are scheduled sufficiently in advance to maintain productivity and minimize downtime. Receive all incoming service calls and schedule technicians using the dispatch board. Set up service calls and issue call slips for each job.
  • Billing & Administrative Support Close out all call slips on a weekly basis to ensure accurate and timely billing. Perform weekly billing for service work and enter payables into the system. Verify weekly technician timesheets for accuracy. Issue purchase orders for both the Service and Construction departments as needed.
  • Customer & Contract Management Facilitate Service Contract renewals. Maintain and update site equipment files, ensuring accuracy of all equipment information. Enter new customer account information, including billing details and labor rates. Bring customer account issues or bad debt concerns to the attention of the Owner/Controller. Provide small repair quotes or work with the Service Sales team on replacement proposals.
  • Documentation & Data Management Enforce and support the company’s paperless documentation system. Input Service-related information for Construction jobs. Set up job numbers for all Service jobs. Review pricing for consumables and customer labor rates at least every six months.
  • Parts, Materials & Vendor Coordination Order parts and materials required by technicians for service calls. Order materials for monthly preventive maintenance work. Maintain communication with vendors and coordinate visits during monthly technician meetings. Assist in coordinating monthly Service Technician meetings with the Service Team Leader.

Qualifications
  • Previous experience in dispatching, service coordination, or a customer service–focused administrative role.
  • Proficiency with scheduling tools i.e. BuildOps or service management software.
  • Experience with service billing, invoicing, or purchase order processing.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Ability to work independently as well as collaboratively within a team.
  • High level of accuracy and attention to detail in data entry and documentation.
  • Experience in HVAC including HVAC terminology, workflows and parts; mechanical contracting, or a related service industry is preferred.