ZipRecruiter

Log In

1

Dispatch Coordinator Jobs in Springfield, MA (NOW HIRING)

K. L. Breeden & Sons

Dispatcher (32223)

Bloomfield, CT · On-site

$20.88 - $26.10/hr

If repowering is required, determine the most expeditious means to dispatch a replacement unit and to facilitate the delivery. * Maintain communication with the Back Haul Coordinator to assure that ...

Jobs for Humanity

Service Coordinators

Charlton, MA · On-site

$24 - $27.50/hr

The Service Coordinator will be responsible for the efficient scheduling and dispatching of the Master Plumber, LP Gas Installer and the Service Technicians, ensuring timely and effective service ...

Jobs for Humanity

Service Coordinators

Charlton, MA · On-site

$24 - $27.50/hr

The Service Coordinator will be responsible for the efficient scheduling and dispatching of the Master Plumber, LP Gas Installer and the Service Technicians, ensuring timely and effective service ...

Trinity College

Dispatcher

Hartford, CT · On-site

The position will dispatch Campus Safety Officers for routine and emergency situations and receive incoming communications via telephone, web-based alerts, or radio relating to Campus Safety services.

HARP Home Services

Dispatcher

Windsor, CT · On-site

$19 - $22/hr

Responsibilities will also include rescheduling appointments, creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.Enjoy a ...

The Robert E. Morris

Parts Coordinator

Windsor, CT

$24.04 - $28.85/hr

... dispatchers, or warranty administrators who are used to supporting field technicians and customers. - Inside sales, customer service, or order management professionals from manufacturing ...

Robert E. Morris Tooling

Parts Coordinator

Windsor, CT · On-site

$50K - $60K/yr

... dispatchers, or warranty administrators who are used to supporting field technicians and customers. - Inside sales, customer service, or order management professionals from manufacturing ...

The Robert E. Morris

Parts Coordinator

Windsor, CT

$18.75 - $24/hr

... dispatchers, or warranty administrators who are used to supporting field technicians and customers. - Inside sales, customer service, or order management professionals from manufacturing ...

previous pagenext page

Showing results 21-40

All JobsDispatch JobsDispatch Coordinator JobsDispatch Coordinator Jobs in Springfield, MA

Dispatch Coordinator information

See Springfield, MA salary details

$12

$24

$37

How much do dispatch coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for dispatch coordinator in Springfield, MA is $24.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $33.08 per hour, depending on experience, location, and employer.

What is a dispatch coordinator?

A dispatch coordinator oversees the dispatching of vehicles, such as a delivery truck or emergency service unit. As a dispatch coordinator, your job duties include tracking where vehicles are and communicating information over your phone or radio system. If you work in emergency services, you’re responsible for answering calls and dispatching ambulances, police cars, and fire trucks to assist people. If you work in the trucking industry, you coordinate shipping orders, schedule routes, and may need to keep track of driving time to ensure safety regulations. Qualifications for this career include the ability to stay calm and focused under pressure as well as excellent multitasking skills. You should have at least a high school diploma or GED certificate, and certification may be required depending on your state.

What does a dispatch coordinator do?

A Dispatch Coordinator is responsible for organizing and managing the scheduling and dispatching of personnel, vehicles, or shipments for a company. They communicate with drivers, service technicians, or delivery teams to ensure timely and efficient operations. Their duties often include monitoring schedules, handling customer inquiries, updating tracking systems, and resolving any logistical issues that arise during transit. Dispatch Coordinators play a crucial role in maintaining smooth day-to-day operations, particularly in transportation, logistics, and field service industries.

How does a dispatch coordinator typically interact with drivers and other departments to ensure smooth operations?

A Dispatch Coordinator serves as a central communication hub, regularly coordinating with drivers, customer service teams, and warehouse staff to ensure timely and accurate deliveries. They provide drivers with detailed route information, handle schedule adjustments, and quickly address any issues that arise during transit. Effective communication and problem-solving skills are vital, as the role often involves managing unexpected delays or changes while keeping all departments informed and aligned. This collaborative approach helps maintain high service levels and operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch coordinator, and why are they important?

To thrive as a Dispatch Coordinator, you need strong organizational skills, attention to detail, and a solid understanding of logistics or supply chain processes, often supported by a high school diploma or relevant experience. Familiarity with dispatch software, GPS tracking systems, and Microsoft Office is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure set standout candidates apart. These skills are crucial for efficiently managing schedules, resolving issues quickly, and ensuring smooth transportation or delivery operations.

What is the difference between Dispatch Coordinator vs Logistics Coordinator?

AspectDispatch CoordinatorLogistics Coordinator
Required CredentialsHigh school diploma; some roles may require logistics or transportation certificationsHigh school diploma; often preferred certifications in logistics or supply chain management
Work EnvironmentTransportation companies, delivery services, fleet managementSupply chain firms, warehouses, distribution centers
Employer & Industry UsageTransportation and delivery industriesLogistics, supply chain, and distribution sectors
Common Search & Comparison IntentUnderstanding roles in transportation and deliveryUnderstanding broader supply chain coordination

The main difference is that a Dispatch Coordinator primarily manages the scheduling and routing of transportation vehicles and drivers, focusing on delivery operations. In contrast, a Logistics Coordinator oversees broader supply chain activities, including inventory management, procurement, and overall logistics planning. Both roles require strong organizational skills and may share similar certifications, but their focus areas and work environments differ within the transportation and supply chain industries.

Is it hard to get hired as a dispatch coordinator?

Getting hired as a dispatch coordinator can vary depending on experience, industry demand, and location. Strong organizational skills, knowledge of dispatch software, and relevant certifications can improve job prospects, but competition may exist for entry-level positions.
More about Dispatch Coordinator jobs

What are the most commonly searched types of Dispatch jobs in Springfield, MA?

The most popular types of Dispatch jobs in Springfield, MA are:

What job categories do people searching Dispatch Coordinator jobs in Springfield, MA look for?

The top searched job categories for Dispatch Coordinator jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Dispatch Coordinator jobs?

Cities near Springfield, MA with the most Dispatch Coordinator job openings:

Dispatch Coordinator jobs near you
Infographic showing various Dispatch Coordinator job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $49,976 per year, or $24 per hour.

Appointment Coordinator / Mobile Service Coordinator

Monaco Ford

Glastonbury, CT • On-site

Full-time

Medical, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Who We Are
Monaco Ford has been emedded in the Glastonbury, Connecticut community since 1922. We're dedicated to creating an exceptional experience for our customers, and are always seeking hardworking, professional individuals to join our well-established team. Monaco Ford is seeking a friendly, professional, reliable, and driven person to join our team as an Appointment Coordinator / Mobile Service Coordinator for the Service Department.

What We Offer

  • Health insurance

  • Vision insurance

  • 401K

  • Paid time off

  • No Saturday or Sunday hours

  • Opportunities for advancement

  • Employee purchase plans

  • Paid training

Responsibilities

To be successful in this role, the right candidate must have excellent phone communication skills as well as customer service skills, must be computer savvy, must be able to process information quickly, and be receptive to ongoing training and other miscellaneous tasks as requested. Key responsibilities include:

  • Greet customers and assist them with any inquiries they may have

  • Answer inbound calls for Service Department and dispatch calls as necessary

  • Assist customers over the phone and in person in scheduling service needs, being sure to capture all needed information

  • Place outbound calls to follow up on voicemails received

  • Place outbound calls to confirm future appointments

  • Review schedule for clarity and confirmation daily

  • Follow up on appointments booked via our website

  • Assist in scheduling pick up and deliveries of customer vehicles as needed

  • Inspect and check in new vehicles as they are delivered from the factory

  • Some minor cashiering as needed 

  • Train and assist our existing Mobile Service Coordinator

  • Provide concierge support for all owner inquiries, whether phone or in person, to ensure the customer does not get mishandled

  • Spend quality time building relationships with the customers

  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle

  • Additional miscellaneous duties as needed

Qualifications

  • 2 years + customer service experience, auto and service, preferred

  • Customer skills

  • DMS experience preferred

  • High school degree or equivalent

  • Valid Driver's License and clean driving record

  • Willing and able to pass pre-employment testing, such as a background check, MVR check, and drug testing.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply