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Dispatch Manager Jobs in West Springfield, MA (NOW HIRING)

Robert Half

Dispatch Operations Manager

Windsor Locks, CT · On-site

$100K - $115K/yr

Dispatch Operations Manager Our client, a growing mechanical services company in the Hartford area, is seeking a Dispatch Operations Manager to lead a centralized team and drive day-to-day ...

Woodland Moving and Warehouse

Be Seen First

Local Dispatcher & Logistics Coordinator

West Hartford, CT · On-site

$45K - $65K/yr

As a key member of our operations team, you will manage daily scheduling and dispatch activities, communicate with customers and crews, monitor job progress, resolve operational challenges, and help ...

Town of West Springfield

DISPATCHER

West Springfield, MA

$28.21/hr

... Management System) Knowledge, Abilities and Skill:Knowledge Solid understanding of emergency dispatch procedures, protocols, and best practices. Basic knowledge of public safety operations, including ...

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

Service manager may be consulted to coordinate the scheduling of major repairs or installations ... Service dispatchers frequently deal with customers, other employees (technicians, drivers, and ...

Dead River Company

Service Dispatcher

Northampton, MA

$20 - $29/hr

Service manager may be consulted to coordinate the scheduling of major repairs or installations ... Service dispatchers frequently deal with customers, other employees (technicians, drivers, and ...

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Dispatch Manager information

See West Springfield, MA salary details

$29.9K

$62.7K

$103.1K

How much do dispatch manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for dispatch manager in West Springfield, MA is $62,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $71,200.00 per year, depending on experience, location, and employer.

What Does a Dispatch Manager Do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

How much do dispatch managers make in the US?

Dispatch managers in the US typically earn an average salary between $50,000 and $80,000 per year, depending on experience, industry, and location. They often oversee logistics operations, coordinate schedules, and use dispatch software to ensure efficient delivery or service processes.

What is the highest paying dispatcher job?

The highest paying dispatcher jobs are often in specialized fields such as airline or emergency services dispatchers, with airline dispatchers earning salaries exceeding $100,000 annually due to required certifications and extensive experience. Logistics and freight dispatch managers in large companies can also earn high salaries, especially with advanced skills in supply chain management and industry-specific software.

What is a dispatch manager's salary?

A dispatch manager's salary typically ranges from $45,000 to $75,000 annually, depending on experience, industry, and location. They often oversee scheduling, coordinate logistics, and use dispatch software, with some roles offering additional benefits or bonuses.

How does a Dispatch Manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the role of a dispatch manager?

A dispatch manager oversees the scheduling and coordination of transportation or delivery services, ensuring that shipments or personnel are dispatched efficiently. They often use dispatch software, manage communication between drivers and clients, and monitor operations to meet deadlines and safety standards.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

What are the key skills and qualifications needed to thrive as a Dispatch Manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

What is a Dispatch Manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.
More about Dispatch Manager jobs
What job categories do people searching Dispatch Manager jobs in West Springfield, MA look for? The top searched job categories for Dispatch Manager jobs in West Springfield, MA are:
What cities near West Springfield, MA are hiring for Dispatch Manager jobs? Cities near West Springfield, MA with the most Dispatch Manager job openings:
Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in West Springfield, MA as of July 2026, with employment types broken down into 95% Full Time, 4% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $62,666 per year, or $30.1 per hour.
Dispatch Operations Manager

Dispatch Operations Manager

Robert Half

Windsor Locks, CT • On-site

$100K - $115K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Dispatch Operations Manager

Our client, a growing mechanical services company in the Hartford area, is seeking a Dispatch Operations Manager to lead a centralized team and drive day-to-day operational excellence. This is a great opportunity for a hands-on leader with strong dispatch, scheduling, and team management experience.

Job Responsibilities

  • Lead, coach, and develop a team of 5-8 individuals
  • Oversee daily operations including technician scheduling, customer communication, work orders and services
  • Develop and improve standard operating procedures, workflows, and best practices
  • Monitor and report on key operational metrics including technician utilization, response times, drive time, and work order status
  • Partner across the organization to maintain consistent processes and deliver exceptional customer service

Qualifications

  • 5+ years of leadership experience in dispatch, service operations, field service, logistics, or a similar environment
  • Proven ability to lead teams, manage change, and improve performance metrics
  • Excellent communication, organizational, and problem-solving skills
  • Mechanical services industry experience is a plus

This position is open due to growth and continuous internal promotion. This company prides themselves on longevity, positive culture, and supports their employees with hands on management! If interested, apply today or email your resume to Kelsey.Ryan@roberthalf(.com)

  • 5+ years of leadership experience in dispatch, service operations, field service, logistics, or a similar environment
  • Proven ability to lead teams, manage change, and improve performance metrics
  • Excellent communication, organizational, and problem-solving skills
  • Mechanical services industry experience is a plus


Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948

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