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Dispatch Manager Jobs in West Springfield, MA (NOW HIRING)

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

S. corporations and are supported by top notch managers in our offices. We are always looking for ... Active in all facets of dispatch. * Various reporting responsibilities as needed. JOB REQUIREMENTS:

Lane Valente Industries

HVAC Dispatcher

South Windsor, CT · On-site

$18 - $24/hr

S. corporations and are supported by top notch managers in our offices. We are always looking for ... Active in all facets of dispatch. * Various reporting responsibilities as needed. JOB REQUIREMENTS:

Central Group Companies

Dispatcher

Hartford, CT

... Dispatch Notes . · Understand all pricing structures: charge accounts, COD customers, PI customers, and law enforcement tows. · Assist Customer Service with releases, lot visits, and phone calls as ...

United Rentals

Dispatcher

Bloomfield, CT

Schedule drivers and organize dispatch of all equipment for the branch * Assist in taking customer telephone orders for deliveries, pickups and service * Arrange for all emergency field repairs

K. L. Breeden & Sons

Dispatcher (32223)

Bloomfield, CT · On-site

$20.88 - $26.10/hr

Monitor load readiness for dispatch from the distribution center and coordinate delivery times and ... Ability to organize and manage multiple priorities. * Ability to communicate effectively both ...

Acura of Avon

Automotive Service Dispatcher

Canton, CT · On-site

$19.25 - $25.75/hr

Maintain communication between technicians, advisors, and management * Review repair orders for completeness before dispatching * Maintain a clean, organized, and safe work environment * Follow ...

Acura of Avon

Automotive Service Dispatcher

Canton, CT · On-site

$19.25 - $25.75/hr

Maintain communication between technicians, advisors, and management * Review repair orders for completeness before dispatching * Maintain a clean, organized, and safe work environment * Follow ...

Acura of Avon

Automotive Service Dispatcher

Canton, CT · On-site

$19.25 - $25.75/hr

Maintain communication between technicians, advisors, and management * Review repair orders for completeness before dispatching * Maintain a clean, organized, and safe work environment * Follow ...

Acura of Avon

Automotive Service Dispatcher

Canton, CT

$19.25 - $25.75/hr

Maintain communication between technicians, advisors, and management * Review repair orders for completeness before dispatching * Maintain a clean, organized, and safe work environment * Follow ...

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Showing results 21-40

All JobsDispatch JobsDispatch Manager JobsDispatch Manager Jobs in West Springfield, MA

Dispatch Manager information

See West Springfield, MA salary details

$29.9K

$62.7K

$103.1K

How much do dispatch manager jobs pay per year?

As of Aug 20, 2026, the average yearly pay for dispatch manager in West Springfield, MA is $62,666.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $71,200.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs

What cities near West Springfield, MA are hiring for Dispatch Manager jobs?

Cities near West Springfield, MA with the most Dispatch Manager job openings:

Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in West Springfield, MA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $62,666 per year, or $30.1 per hour.

HVAC Dispatcher

Lane Valente Industries

South Windsor, CT • On-site

$18 - $24/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 28 days ago

Job description

Lane Valente Industries is a Leading International construction and facility maintenance company with offices throughout the U.S. and Canada.
We have a strong in-house group of field technicians that services top U.S. corporations and are supported by top notch managers in our offices.
We are always looking for talented people driven to be highly productive members of the team with an emphasis on integrity and learning.
CURRENT OPPORTUNITY: HVAC DISPATCHER
JOB TYPE: Full-time
JOB RESPONSIBILITIES:
In this first-shift position, the responsible person will communicate with the customer to determine service needs. This person will schedule and notify technicians of assignments and enter necessary data into the computer database. Performs related work as required.
 
  • Primary responsibility is customer service.
  • Communicates with customers to determine their needs.
  • Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
  • Receives check-in call from the service technicians and informs workers of the next job to respond to.
  • Supports service technicians.
  • Maintains customer repair records using the computer database to give detailed history of the work performed at their sites.
  • Maintains dispatching board to ensure maximum efficient capacity of technicians.
  • Manage on-call schedule and notify technicians of their assigned weeks.
  • Notify answering service of the schedule and numbers to call in case of emergency.
  • Know and understand service work order module and service contract.
  • Active in all facets of dispatch.
  • Various reporting responsibilities as needed.

JOB REQUIREMENTS:
Requirements needed in order to be considered for this position:
 
  • Requires a high school diploma...additional education a plus.
  • Previous dispatching/customer service experience.
  • Experience and utilizing judgment to plan and accomplish goals.
  • Follow up and follow through with technicians and customers to help maintain good customer relationships.
  • Ideal candidates will have the following customer service-related skills:
    • A professional and courteous telephone manner.
    • Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field technicians.
    • Patience and endurance to sit/stand behind a desk all day.

BENEFITS OFFERED:
  • Medical Insurance
  • Dental Insurance
  • Paid Vacations
  • 401(k) retirement plan with generous company match

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