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Dispatch Engineer Jobs (NOW HIRING)

GLORY

Dispatch Agent- Dallas, Texas

Carrollton, TX · On-site

$18 - $20/hr

Dispatchers process customer requests for new and existing service calls in a courteous ... Efficiently schedule available service engineers by determining the best fit scenario according to ...

Norton Healthcare

Security Dispatch, 7p-7a

Louisville, KY · On-site

$15.25 - $20.25/hr

Responsibilities The Security Dispatcher is responsible for dispatch of facility Security response ... Manages, alarm panel programming, maintenance and work orders. Qualifications No experience ...

Reworld

Dispatch Supervisor

Hodgkins, IL

Our Business Reworld partners with businesses by offering cutting-edge engineering and innovative ... Reporting to the Area Transportation Manager, the Dispatcher will work closely with various ...

Reworld

Dispatch Supervisor

Hodgkins, IL · On-site

Our Business Reworld partners with businesses by offering cutting-edge engineering and innovative ... Reporting to the Area Transportation Manager, the Dispatcher will work closely with various ...

Reworld

Dispatch Supervisor

Portage, IN · On-site

Our Business Reworld partners with businesses by offering cutting-edge engineering and innovative ... Reporting to the Area Transportation Manager, the Dispatcher will work closely with various ...

Dispatch

Head of Solutions

New York, NY · On-site +1

Lead Solutions Engineering at Dispatch - the technical function responsible for pre-sales solutioning, scoping, and driving the most technical parts of implementation (field mapping and permissions ...

Fiore Industries

Alarm Monitor (911 Dispatch)

Pasadena, CA · On-site

Fiore provides turnkey mission support ranging from engineering, RDT&E, and technology solutions ... The selected candidate will provide support in both console operations and dispatching duties, and ...

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Dispatch Engineer information

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How much do dispatch engineer jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for dispatch engineer in the United States is $28.86, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $25.72 per hour, depending on experience, location, and employer.

How does a Dispatch Engineer typically collaborate with field technicians and other departments to ensure timely issue resolution?

A Dispatch Engineer plays a crucial role in coordinating between field technicians, customer service teams, and operations departments. They assess incoming service requests, prioritize them based on urgency, and assign tasks to appropriate field personnel. Effective communication is essential, as Dispatch Engineers provide real-time support, relay technical information, and ensure all parties are updated on job statuses. Regular collaboration helps minimize downtime, improve customer satisfaction, and streamline workflow across teams.

What are Dispatch Engineers?

Dispatch Engineers are technical professionals responsible for coordinating, troubleshooting, and resolving service issues, often in industries like telecommunications, IT, or utilities. They manage the assignment of service requests, provide remote technical support, and ensure that field engineers or technicians are dispatched efficiently to customer sites. Their role is crucial in minimizing downtime, optimizing resource allocation, and ensuring customer satisfaction. Dispatch Engineers often use specialized software to track incidents, prioritize tasks, and communicate with both customers and field teams.

What is the difference between Dispatch Engineer vs Maintenance Coordinator?

AspectDispatch EngineerMaintenance Coordinator
Required CredentialsEngineering diploma or technical certification, relevant industry licensesTechnical or engineering background, certifications may vary
Work EnvironmentField and office-based, coordinating field teams and equipmentOffice-based, planning and scheduling maintenance activities
Employer & Industry UsageUtilities, telecommunications, transportation sectorsUtilities, manufacturing, infrastructure sectors

Dispatch Engineers primarily coordinate field operations and dispatch personnel or equipment, often requiring technical certifications. Maintenance Coordinators focus on scheduling and planning maintenance tasks, usually working in an office setting. Both roles are essential in industries like utilities and transportation, but their core responsibilities differ in scope and focus.

What are the key skills and qualifications needed to thrive as a Dispatch Engineer, and why are they important?

To thrive as a Dispatch Engineer, you need strong technical troubleshooting skills, a background in electrical or mechanical engineering, and relevant certifications such as CompTIA A+ or industry-specific qualifications. Familiarity with dispatch management systems, CRM software, and remote diagnostic tools is typically required. Excellent communication, problem-solving abilities, and the capacity to stay calm under pressure help you manage urgent field situations and coordinate effectively. These competencies ensure timely and accurate resolution of technical issues, maximizing operational efficiency and customer satisfaction.
More about Dispatch Engineer jobs
What job categories do people searching Dispatch Engineer jobs look for? The top searched job categories for Dispatch Engineer jobs are:
Dispatch Engineer jobs near you
Infographic showing various Dispatch Engineer job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 86% In-person, and 14% Hybrid job distribution, with an average salary of $60,027 per year, or $28.9 per hour.

Dispatch Agent- Dallas, Texas

GLORY

Carrollton, TX • On-site

$18 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

The Customer Service Dispatcher is responsible for dispatching cases to qualified technicians in a timely manner according to customer SLA's, engineer hours, availability and skills.  Dispatchers process customer requests for new and existing service calls in a courteous, professional manner through multiple channels such as phone calls and emails. 
  • Efficiently schedule available service engineers by determining the best fit scenario according to customer SLA, engineer hours, availability and skills. 
  • Accurately and efficiently process customer service requests according to department policies and procedures
  • Meet daily targets for department and individual key performance indicators (KPI's)
  • Provide support to customer service engineers and internal customers by handling their inquiries and requests
  • Escalate engineer and customer issues and complaints through the proper channels for resolution 
  • Inform proper internal stakeholders of problems which could jeopardize the ability to meet customer expectations and contractual obligations
  • Complete various other tasks as assigned by the Dispatch Supervisor and/or Manager

         Other duties as assigned


REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:

         High school diploma or GED

 

Qualifications:  

REQUIRED SKILLS AND COMPETENCIES 
  • Previous customer service or dispatching experience a plus
  • Highly self-motivated with keen attention to detail 
  • Excellent customer focus and outstanding communication and interpersonal skills 
  • Strong problem-solving skills 
  • Ability to work under pressure and effectively prioritize competing demands 
  • Experience utilizing Microsoft Office products (i.e., Outlook, Word, Excel, Access, etc.) 
  • Professional and respectful demeanor 
  • Active participation in process improvement initiatives/projects is a plus 
  • Ability to work in a virtual fast paced environment 
  • Team oriented
  • * *French speaking preferred**+
Glory is proud to share that our benefit package ranks in the top 25% across the country!


Benefits:

  • 401(k) Retirement Plan with Fidelity - 2.5% Base contribution paid toward your retirement by Glory even if you do not participate.  Plus, Glory matches 3% up to 6% of your contribution
  • Health insurance - 3 medical plans to choose from.  High, Medium and Low deductible through Blue Cross Blue Shield
  • MDLive - 24/7 Virtual Doctor plus a Nurse Line 
  • Dental insurance
  • Vision insurance
  • FSA / Dependent Care
  • Voluntary Life Insurance
  • Basic Life insurance and AD&D - Company paid 
  • Short Term Disability / Long Term Disability / Employee Assistance Program - Company paid 
  • Paid Vacation - start with a prorated amount of hours your first year depending on start date.  80 vacation hours earning your first full year and vacation hours increase based on years of service
  • Paid Sick days based on City/State requirements 
  • Paid Holidays - 9 to 11 days based on start date
  • Professional development assistance
  • Education assistance
  • Adoption Assistance
  • Legal and ID Theft plans
  • Annual Bonus opportunity 
  • Opportunities for internal promotions/career advancement 

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