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Dispatch Director Jobs in Texas (NOW HIRING)

HighGround

In House Dispatch Specialist

Irving, TX · On-site

$20/hr

Minimum Requirements * 1+ years of dispatching experience preferred. * 1+ years in a call center or direct customer service environment preferred. * Proficient with technology and quick to learn new ...

HighGround

In House Dispatch Specialist

Addison, TX · On-site

$20/hr

Minimum Requirements * 1+ years of dispatching experience preferred. * 1+ years in a call center or direct customer service environment preferred. * Proficient with technology and quick to learn new ...

HighGround

In House Dispatch Specialist

Grapevine, TX · On-site

$20/hr

Minimum Requirements * 1+ years of dispatching experience preferred. * 1+ years in a call center or direct customer service environment preferred. * Proficient with technology and quick to learn new ...

The City of Belton

Dispatch Telecommunicator

Belton, TX · On-site

$19.30/hr

Cross-train in other non-sworn positions in the Police Department ( of cross-trained positions will apply when performing those duties.) SUPERVISION RECEIVES direct supervision from the Dispatch ...

The City of Belton

Dispatch Telecommunicator

Belton, TX · On-site

$19.30/hr

Cross-train in other non-sworn positions in the Police Department ( of cross-trained positions will apply when performing those duties.) SUPERVISION RECEIVES direct supervision from the Dispatch ...

The City of Belton

Dispatch Telecommunicator

Belton, TX · On-site

$19.30/hr

Cross-train in other non-sworn positions in the Police Department ( of cross-trained positions will apply when performing those duties.) SUPERVISION RECEIVES direct supervision from the Dispatch ...

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All JobsDispatch JobsDispatch Director JobsDispatch Director Jobs in Texas

Dispatch Director information

What does a dispatch director do?

A Dispatch Director oversees the operations of a dispatch department, ensuring that resources such as vehicles, personnel, and equipment are allocated efficiently and safely. They are responsible for managing dispatch staff, developing procedures, and implementing technology to optimize the dispatch process. Additionally, Dispatch Directors monitor performance metrics, address service issues, and ensure compliance with industry regulations and company policies. Their goal is to ensure timely and effective coordination of services, often in industries like transportation, emergency services, or logistics.

What are the key skills and qualifications needed to thrive as a dispatch director, and why are they important?

To thrive as a Dispatch Director, you need a strong background in logistics management, operational planning, and staff supervision, often supported by a relevant bachelor's degree and experience in transportation or supply chain. Familiarity with dispatch software, fleet management systems, and regulatory compliance is essential for overseeing daily operations. Excellent leadership, problem-solving, and communication skills help manage teams and coordinate effectively under pressure. These competencies ensure efficient dispatch operations, timely service delivery, and organizational success.

How does a dispatch director typically collaborate with other departments to ensure efficient operations?

A Dispatch Director regularly works with departments such as operations, customer service, logistics, and fleet management to coordinate schedules, resolve issues, and optimize resource allocation. Effective collaboration involves frequent communication to anticipate and address challenges, align on priorities, and implement process improvements. By fostering strong interdepartmental relationships, the Dispatch Director helps ensure timely deliveries, high customer satisfaction, and smooth day-to-day operations.

What is the difference between Dispatch Director vs Dispatch Supervisor?

AspectDispatch DirectorDispatch Supervisor
CredentialsRelevant experience, sometimes certifications in logistics or transportation managementSimilar credentials, often with additional supervisory or management training
Work EnvironmentOversees multiple teams or departments, strategic planningManages daily dispatch operations, team oversight
Employer & IndustryLogistics, transportation, emergency servicesTransportation, delivery services, emergency response

The Dispatch Director typically holds a higher-level, strategic role overseeing dispatch operations across departments, while the Dispatch Supervisor manages daily dispatch activities and team supervision. Both roles require relevant experience and certifications, but the Director focuses on broader planning and coordination, whereas the Supervisor handles operational execution.

Is dispatch a stressful job?

Dispatch directors and dispatchers often work in fast-paced environments that require quick decision-making and multitasking, which can lead to stress. The job involves managing schedules, coordinating with drivers or teams, and handling emergencies, making stress levels vary based on workload and industry demands.

Is it hard to get hired as a dispatch director?

Getting hired as a dispatch director can be competitive, as it requires relevant experience in logistics, transportation, or emergency services, along with strong organizational and communication skills. Employers often seek candidates with leadership abilities and familiarity with dispatch software or systems, and some positions may require certifications or a background check.

What are the most commonly searched types of Dispatch jobs in Texas?

The most popular types of Dispatch jobs in Texas are:

What are popular job titles related to Dispatch Director jobs in Texas?

For Dispatch Director jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Dispatch Director jobs in Texas look for?

The top searched job categories for Dispatch Director jobs in Texas are:

What cities in Texas are hiring for Dispatch Director jobs?

Cities in Texas with the most Dispatch Director job openings:

Dispatch Director jobs near you
Infographic showing various Dispatch Director job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Emergency Roadside Dispatch

Austin Staffing, Inc

Austin, TX • On-site

$28 - $31/hr

Full-time

Posted 22 days ago

Job description

Emergency Road Assistance Dispatchers 
 
Austin Staffing, Inc. is now accepting resumes for TMC Operators who have experience providing emergency roadside assistance with various personnel.
Jobs will be based in Central Austin.
  TMC Operators: $22-$29hr.
   Leads:                    $28-$31hr.
 
Minimum one year experience within the last three years in the services identified in the statement of work.
 
Have a minimum of three years work experience in any of the following; related college education or relevant technical training may be substituted for experience on a year per year basis, proven analysis experience in freeway management system, concepts and operations, traffic, flow principles and procedures Electrical/Electronic and design procedures Applicable, TMC related computer applications and operations and implementing emergency response procedures, working a high pace high-pressure environment, prioritize task, providing customer service and using excellent communication skills via radio phone and email.
 
Complete TI am training FCC 10 codes radio and other TXDOT mandatory training.
 
Have knowledge and skills to utilize and operate IT software web based and software applications as well as utility programs to manage and monitor IT field devices.
 
Use IT software to control and monitor field devices such as close circuit, TV cameras, DMS, WWDS and any other technology related to devices that may be implemented as part of the IT services.
 
Monitor video images for the detection and verification of crashes debris, abandoned, or disabled vehicles, hazardous or non-hazardous spills.
 
Use IT software to log potential and confirmed incidents, construction, and maintenance closures.
 
Log time-based components of the incident timeline for TIM performance measures consistently across all roadways.
 
Monitor IT software system generated response plans, and accept or manually override them as necessary.
 
Compose clear and concise sentences that include all pertinent information without spelling or grammatical errors.
 
Use radio telephone and email to communicate with TXDOT personnel statewide, including; maintenance and construction personnel, IT software technicians, TXDOT management department of safety, and Federal Highway administration as appropriate regarding incident, traffic road conditions, maintenance construction activity, and related weather conditions.
 
Dispatch and communicate with All incident management personnel via radio, email, telephone or computerized aid dispatch using standard protocol to the locations of road hazards and crashes. Provide clear direction to the location and an accurate description of an incident as advertised by citizens, public safety entities, department personnel, or IT software.
 
Dispatch and communicate with HERO incident management personnel via radio, email, telephone, or computer aid dispatch using standard protocol to the locations of road hazards and crashes. Provide clear directions to the location and accurate description of an incident as advised by citizens, public safety entities, department personnel or IT software.
 
Provide information or assistance to motorist TXDOT Personnel or other agencies on traffic and road conditions. Direct calls to appropriate personnel in traffic operations or take necessary action.
 
Update messages on TXDOT ATMS once activated.
 
Answer all after hour calls for the TXDOT Austin District, documenting communication and dispatching the necessary personnel.
 
Perform all duties with the highest level of customer service.
 
Be prepared to work additional hours or shifts in support of weather and special events.
 
Use radio, telephone, and emails to communicate with TXDOT, law-enforcement, EMS fire department or towing services to provide clear and accurate information regarding incidents and response required.
 
Ensure that all radio communications are in compliance with TXDOTNFC radio protocol using the proper 10 codes.

Company Description

Austin Staffing, Inc. performs expedited recruiting services for our clients. This opportunity is Direct Hire onto the client's payroll.