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Dispatch Assistant Jobs in Massachusetts (NOW HIRING)

Optima Courier Inc

$19 - $20/hr

The Dispatcher is responsible for coordinating and managing daily transportation operations to ... * Assist with reporting, administrative tasks, and operational support to ensure continuity of ...

Optima Courier Inc

Warehouse Dispatch

Wilmington, MA · On-site

$19/hr

The Dispatcher is responsible for coordinating and managing daily transportation operations to ... * Assist with reporting, administrative tasks, and operational support to ensure continuity of ...

Lynn Community Health Center

$70 - $85/hr

Dispatch Manager Salary Full Time Manager Peabody, MA, US 3 days ago Requisition ID: 1781 Salary Range: $70,000.00 To $85,000.00 Annually Job Summary: The Driver Dispatcher Manager for the pharmacy ...

National Grid

Supervisor, Dispatch

Northborough, MA · On-site

$93K - $109K/yr

National Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in Northborough, MA. This position is for the Sunday through Thursday overnight shift. Our Team We engage, manage ...

National Grid

Supervisor, Dispatch

Northborough, MA · On-site

$93K - $109K/yr

National Grid is hiring a Dispatch Supervisor for our MA Gas CMS Dispatch department in Northborough, MA. This position is for the Sunday through Thursday overnight shift. Our Team We engage, manage ...

Lynn Community Health Center

Dispatch Manager

Peabody, MA · On-site

$70K - $85K/yr

The Driver Dispatcher Manager for the pharmacy is responsible for overseeing the dispatch and coordination of delivery drivers, ensuring timely and compliant delivery of pharmaceutical products and ...

Kuhlman Electric

Dispatch Specialist

Danvers, MA · On-site

Efficiently schedule and dispatch electrical technicians using our dispatching software, based on predetermined schedules, customer requests (including financing) or immediate needs. * Convert ...

UGI

Routing and Dispatch Coordinator

Westfield, MA · On-site

$34.40/hr

The Routing and Dispatch Coordinator will be responsible for the daily scheduling, routing, and dispatch of both delivery drivers and service technicians in supported locations to ensure the ...

U-Haul

Repair Dispatch Manager

Abington, MA · On-site

$18 - $20/hr

As a U-Haul Repair Dispatch Manager, you will use U-Haul Company's proprietary technology to assess and care for field vehicles. U-Haul provides the support and tools you will need to succeed and ...

U-Haul

Repair Dispatch Manager

Abington, MA · On-site

$18 - $20/hr

As a U-Haul Repair Dispatch Manager, you will use U-Haul Company's proprietary technology to assess and care for field vehicles. U-Haul provides the support and tools you will need to succeed and ...

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Dispatch Assistant information

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How much do dispatch assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for dispatch assistant in Massachusetts is $21.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $23.37 per hour, depending on experience, location, and employer.

What is a dispatch assistant?

Dispatch Assistants are professionals who support the logistics and transportation departments of companies by coordinating the scheduling, tracking, and dispatching of vehicles, drivers, or shipments. They handle communication between drivers, clients, and management, ensuring that deliveries and pickups are completed efficiently and on time. Their duties may also include maintaining records, updating tracking systems, and resolving any issues that arise during the transportation process. Dispatch Assistants play a crucial role in keeping supply chains running smoothly.

What are the key skills and qualifications needed to thrive as a dispatch assistant, and why are they important?

To thrive as a Dispatch Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and office productivity tools is typically required. Effective communication, problem-solving, and the ability to work under pressure are important soft skills in this role. These competencies ensure timely coordination of deliveries, efficient operations, and reliable service to clients.

What are some typical challenges a dispatch assistant faces when coordinating deliveries, and how can they be managed effectively?

Dispatch Assistants often juggle multiple delivery schedules and must quickly adapt to unexpected changes such as traffic delays, last-minute order modifications, or driver availability. Effective communication with drivers, logistics teams, and customers is essential to resolve issues swiftly and maintain smooth operations. Utilizing dispatch software, staying organized, and remaining calm under pressure are key strategies for successfully managing these challenges.

What is the difference between Dispatch Assistant vs Logistics Coordinator?

AspectDispatch AssistantLogistics Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certifications in transportation or logisticsTypically requires a bachelor's degree in logistics, supply chain management, or related fields
Work EnvironmentOffice setting, often in transportation or delivery companiesOffice-based, coordinating shipments and supply chain activities
Employer & Industry UsageUsed in transportation, delivery, and courier services
Common Search & ComparisonOften compared for entry-level roles in dispatch and transportation

While both roles involve coordinating transportation activities, a Dispatch Assistant primarily supports dispatch operations by scheduling and communicating with drivers. A Logistics Coordinator has a broader scope, managing entire supply chain processes, including inventory and vendor relations. The Dispatch Assistant role is more focused on immediate dispatch tasks, whereas the Logistics Coordinator oversees comprehensive logistics planning.

How much does a dispatch assistant make?

The average salary for a dispatch assistant typically ranges from $30,000 to $45,000 per year, depending on experience, location, and industry. Entry-level positions may start lower, while experienced dispatch assistants or those in specialized fields can earn higher wages. Compensation may also include benefits such as health insurance and paid time off.

Is it hard to get hired as a dispatch assistant?

Getting hired as a dispatch assistant typically requires good organizational skills, communication abilities, and familiarity with dispatch software or tools. Entry-level positions may be accessible with a high school diploma, but some employers prefer previous experience or certifications in logistics or transportation. The hiring process can vary depending on the company and location, but demonstrating reliability and multitasking skills can improve chances of employment.

What are the most commonly searched types of Dispatch jobs in Massachusetts?

The most popular types of Dispatch jobs in Massachusetts are:

What are popular job titles related to Dispatch Assistant jobs in Massachusetts?

For Dispatch Assistant jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Dispatch Assistant jobs in Massachusetts look for?

The top searched job categories for Dispatch Assistant jobs in Massachusetts are:

What cities in Massachusetts are hiring for Dispatch Assistant jobs?

Cities in Massachusetts with the most Dispatch Assistant job openings:

Dispatch Assistant jobs near you
Infographic showing various Dispatch Assistant job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $44,418 per year, or $21.4 per hour.

Dispatch

Optima Courier Inc

On-site

$19 - $20/hr

Full-time

Posted 19 days ago

Job description

The Dispatcher is responsible for coordinating and managing daily transportation operations to ensure on-time, efficient, and accurate delivery services. This role serves as the central communication point between drivers, customer service, and management. Dispatchers monitor routes, respond to real-time service changes, and proactively resolve issues to maintain service excellence for Optima’s customers.

Duties and Responsibilities
  • Coordinate and assign delivery routes to drivers to ensure timely and efficient service.
  • Monitor routes and delivery progress throughout the day using dispatch and tracking systems.
  • Communicate continuously with drivers to provide updates, resolve issues, and adjust routes as needed.
  • Work closely with the Customer Service team to provide realtime delivery updates and resolve service concerns.
  • Respond to service disruptions, delays, or route changes with quick decisionmaking and problem resolution.
  • Document and track delivery activity, exceptions, and service issues within dispatch and ticketing systems.
  • Ensure all routes are properly covered and make staffing or routing adjustments as needed.
  • Maintain clear communication with management regarding operational challenges and daily performance.
  • Assist with reporting, administrative tasks, and operational support to ensure continuity of service.
  • Covering routes when needed
  • some Saturdays required
    • Knowledge and Experience
  • 13 years of experience in dispatching, transportation, logistics, or a fastpaced operational environment.
  • Strong decisionmaking, problemsolving, and multitasking skills.
  • Ability to remain calm and organized in a highpressure, timesensitive environment.
  • Excellent communication skills when working with drivers, customer service, and management.
  • Comfortable working within multiple dispatch and tracking software systems.
  • Strong attention to detail and ability to manage changing priorities throughout the day.
  • Teamoriented mindset with a proactive approach to operational challenges.

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