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How much do dish network customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for dish network customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Dish Network Customer Service position, and why are they important?

To thrive as a Dish Network Customer Service representative, you need excellent communication skills, problem-solving abilities, and familiarity with customer relationship management (CRM) systems, often supported by a high school diploma or equivalent. You will frequently work with proprietary troubleshooting software, billing platforms, and sometimes be required to achieve certifications in customer care or technical support. Patience, active listening, and a positive attitude are standout soft skills for delivering high-quality customer experiences. These competencies are vital for efficiently resolving issues, maintaining customer satisfaction, and contributing to the company's reputation.

What is a Dish Network Customer Service job?

A Dish Network Customer Service job involves assisting customers with inquiries about their TV services, billing, technical issues, and account management. Representatives communicate through phone, chat, or email to resolve customer concerns efficiently. They also provide troubleshooting support, process payments, and help with service upgrades or changes. Strong communication and problem-solving skills are essential for success in this role.

What are the typical challenges faced by a Dish Network Customer Service representative?

In this role, you may frequently encounter customers experiencing technical issues or service disruptions, which can sometimes lead to challenging conversations. Managing multiple tasks at once, such as troubleshooting equipment, addressing billing concerns, and providing product information, requires strong organizational skills. You'll often collaborate with technical support teams and escalate more complex cases to specialized departments. While every day is different, being adaptable and solution-oriented helps you succeed and provides plenty of opportunities to develop your customer service and technical expertise.

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What cities are hiring for Dish Network Customer Service jobs? Cities with the most Dish Network Customer Service job openings:
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Dish Network Customer Service jobs near you
Infographic showing various Dish Network Customer Service job openings in the United States as of May 2026, with employment types broken down into 5% Full Time, and 95% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Network/Tier 2 Engineer : Dish Network

Network/Tier 2 Engineer : Dish Network

Mindlance

Dallas, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Interview : Video
Visa : USC, GC, GC EAD, H4
Job 1 )
Location: Dallas or Denver
NEEDS SERVICE PROVIDER EXPERIENCE
Overview:

  • Technical focal point for incident resolution
  • Troubleshoot and resolve complex incidents across Cisco Data Center and Transport technologies
  • Accountable for the accurate and timely resolution of network incidents detected
  • Deliver knowledge transfer and training to NOC engineers
  • Engage and partner with extended DISH operations teams for cross technology incident resolution
  • Develop troubleshooting documentation
  • 1-5 Years -CCNA
Description:
  • Drives incident resolution for issues experienced in customer environments.
  • Contributes to the diagnoses, troubleshooting and resolution of incidents related to Cisco products, services or solutions.
  • Escalates complex issues to Tier 3 when required for incident and problem resolution.
  • Provides customer updates or answers for products, services or solutions questions for the 5G Infrastructure.
  • Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
  • Contributes to user level documentation for resolving technical problems found in products and solutions and supports customer Knowledge Transfer
  • Engages and drives appropriate resources for escalations.
  • Maintains accurate documentation in incident and knowledge management systems.
  • Ensures case management guidelines are followed.
  • Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests

Responsibilities:
  • Performs incident detection, triage, and remediation of medium complexity network incidents.
  • Initiate incident escalation as required for remediation.
  • Contribute to troubleshooting documentation, incident handling and help guides.

Job 2 )
Network Engineer
Pocatello, Idaho ( Hybrid from day -1 _
6 Months CTH
Visa : USC, GC
We have an exciting opportunity to join our information technology team as a Network Engineer.
POSITION SUMMARY
The Network Engineer provides engineering services for network infrastructure.
Responsibilities
  • Troubleshoot LAN and WAN service issues on Cisco, Meraki, and Fortinet platforms
  • Configuration of switching platforms, Cisco 3750x, 9200 and 9300, Cisco Nexus, Fortiswitch
  • Configuration of routing platforms, Cisco ASR and ISR, Fortigate, Meraki
  • Installation of network hardware
  • Activation of leased WAN circuits
  • Participate in daily team meetings and various project meetings
  • Create and update network documentation
  • Create and review change scripts
  • Work with security team to mitigate active threats
Education & Experience
  • Required-Associates' degree in Information Systems / Computer Science or equivalent technical training
  • Active CCNA required
  • Minimum of 5 years of experience working in Information Systems, preferably in the healthcare industry
  • Minimum of 3 years of hands on networking experience with Cisco projects
  • Minimum of 3 years of SD-WAN experience
  • Experience troubleshooting and configuring LAN Infrastructures, STP, Ether-channel/Port Channel configuration, Dot1.Q Trunking, VTP, 802.1x, DHCP, DACLs
  • Experience troubleshooting WAN infrastructures, VRFs, routing protocols, IP ACLs, leased circuits
  • Experience troubleshooting nd TACACS+
  • Experience designing IP Schemes
  • Experience troubleshooting 802.11 wireless issues
  • Experience troubleshooting client and network issues
  • Experience configuring SNMP monitoring and logging
Knowledge, Skills & Abilities
  • Must demonstrate strong ownership of responsibilities
  • Excellent documentation and communication skills
  • Proficiency with Visio and Office applications
  • Excellent customer service skills
  • "Can do" attitude
  • Ability to travel up to 10% per year for deployments
  • Ability to multitask between strategic tasks while resolving operational problems
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About Mindlance

Sourced by ZipRecruiter

Mindlance is a multinational staffing and services firm based in the Greater NYC area. We have 14 offices across the United States, Canada, and India. We match talented people to Fortune 500 and Fortune 1000 companies across industries. We have been in business since 1999 and are recognized by Staffing Industry Analysts (SIA) as one of the fastest-growing U.S. staffing firms. Our rapid growth means more jobs, more projects, and more opportunities for you. Our core philosophy means that you work with an organization that truly values and recognizes you.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Union, NJ, US

Year founded

1999

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