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Dish Network Customer Service Jobs (NOW HIRING)

Edward Rose & Sons

Call Center Representative

Portage, MI

$15.25 - $19/hr

Research issues and provide solutions or alternatives related to Dish Network, Internet services and the BOSS System. * Document customer interactions, update customer records in the system, and ...

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

Research issues and provide solutions or alternatives related to Dish Network, Internet services and the BOSS System. * Document customer interactions, update customer records in the system, and ...

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How much do dish network customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for dish network customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Dish Network Customer Service position, and why are they important?

To thrive as a Dish Network Customer Service representative, you need excellent communication skills, problem-solving abilities, and familiarity with customer relationship management (CRM) systems, often supported by a high school diploma or equivalent. You will frequently work with proprietary troubleshooting software, billing platforms, and sometimes be required to achieve certifications in customer care or technical support. Patience, active listening, and a positive attitude are standout soft skills for delivering high-quality customer experiences. These competencies are vital for efficiently resolving issues, maintaining customer satisfaction, and contributing to the company's reputation.

What is a Dish Network Customer Service job?

A Dish Network Customer Service job involves assisting customers with inquiries about their TV services, billing, technical issues, and account management. Representatives communicate through phone, chat, or email to resolve customer concerns efficiently. They also provide troubleshooting support, process payments, and help with service upgrades or changes. Strong communication and problem-solving skills are essential for success in this role.

What are the typical challenges faced by a Dish Network Customer Service representative?

In this role, you may frequently encounter customers experiencing technical issues or service disruptions, which can sometimes lead to challenging conversations. Managing multiple tasks at once, such as troubleshooting equipment, addressing billing concerns, and providing product information, requires strong organizational skills. You'll often collaborate with technical support teams and escalate more complex cases to specialized departments. While every day is different, being adaptable and solution-oriented helps you succeed and provides plenty of opportunities to develop your customer service and technical expertise.

More about Dish Network Customer Service jobs
What cities are hiring for Dish Network Customer Service jobs? Cities with the most Dish Network Customer Service job openings:
What states have the most Dish Network Customer Service jobs? States with the most job openings for Dish Network Customer Service jobs include:
What job categories do people searching Dish Network Customer Service jobs look for? The top searched job categories for Dish Network Customer Service jobs are:
Dish Network Customer Service jobs near you
Infographic showing various Dish Network Customer Service job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, 20% Part Time, and 30% Contract. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Call Center Representative

Call Center Representative

Edward Rose & Sons

Portage, MI

$15.25 - $19/hr

Full-time

Retirement, PTO

Posted yesterday

Edward Rose & Sons rating

8.1

Company rating: 8.1 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

59th of 200 rated real estate companies

Job description

Start with a job, stay for a career.

For over 100 years, Edward Rose & Sons has been committed to career development for our team members.  We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence will assist with identifying customer needs, providing information on repairs, researching issues, and providing solutions or alternatives as needed related to Dish Network and Internet services while interfacing with the Bloom Operating Software System (BOSS).

What are the responsibilities of a Call Center Representative?

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner, providing product and service information as needed.
  • Identify customer needs, resolve issues, and escalate complex issues as needed.
  • Research issues and provide solutions or alternatives related to Dish Network, Internet services and the BOSS System.
  • Document customer interactions, update customer records in the system, and notate accounts on all resident calls.
  • Contribute to individual and team performance metrics, participate in training and development sessions, and continue to improve performance and knowledge of products and services.
  • Provide residents with information regarding Dish Network services, including installation, rates, programming, fees, and billing.
  • Monitor BOSS dashboard, following up on open work orders, and assisting the community with navigating BOSS.
  • Interface with Dish Network's sales force to activate and deactivate receivers, open and terminate or disconnect accounts.
  • Troubleshoot existing Dish and Internet customers, initiating work orders if unable to resolve.

What are the Role Requirements?

  • High School Diploma or equivalent required.
  • Previous experience in a Call Center environment is preferred.
  • Familiarity with Dish Network is preferred.
  • Basic home networking skills and experience with associated software and hardware is preferred.
  • Professionalism and a demonstrated commitment to providing excellent customer service.
  • Strong written and verbal communication skills.
  • Must be proficient with Microsoft Office programs.
  • Ability to be organized, detail-oriented, and to work effectively in a fast-paced environment.
  • Ability to work cooperatively and respectfully with others.
  • Must possess exceptional organizational and time-management skills, including the ability to balance and prioritize simultaneous projects and tasks.
  • Must present the ability to execute job duties under stressful circumstances such as last-minute deadlines or other difficult situations.
  • Must have a valid driver’s license and reliable transportation.

What's in it for you?

  • Comprehensive benefits package, including 401(k) with company match
  • Generous paid time off programs
  • Competitive compensation plan
  • Employee referral program
  • Great work environment
  • Opportunities for advancement
  • Discounted apartment home

Grow a Career with Edward Rose & Sons!

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

Our Mission, Vision, and Values:

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.

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