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Dish Network Jobs (NOW HIRING)

Edward Rose & Sons

Call Center Representative

Portage, MI

$15.25 - $19/hr

Research issues and provide solutions or alternatives related to Dish Network, Internet services and the BOSS System. * Document customer interactions, update customer records in the system, and ...

Edward Rose & Sons

Call Center Representative

Portage, MI · On-site

$15.25 - $19/hr

Research issues and provide solutions or alternatives related to Dish Network, Internet services and the BOSS System. * Document customer interactions, update customer records in the system, and ...

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What does a Dish Network technician do?

A typical day for a Dish Network Technician involves traveling to customer homes or businesses to install, upgrade, or repair satellite TV systems and related equipment. Technicians often work independently, managing their daily schedules while responding to service calls and troubleshooting technical issues on-site. Collaboration with dispatch teams and customer service representatives is common to ensure seamless appointment scheduling and customer support. The role can involve working at heights and in various weather conditions, but it also offers the satisfaction of solving problems and ensuring customers enjoy reliable entertainment services.

What is a Dish Network?

A Dish Network job typically involves working for Dish Network, a satellite television and streaming service provider. Positions vary widely, including customer service, field technicians, sales, and corporate roles. Employees may assist customers with installations, technical support, billing, or sales inquiries. Dish Network jobs often offer competitive pay, benefits, and opportunities for career growth.

What skills and qualifications are needed for a Dish Network technician?

To thrive as a Dish Network Technician, you need strong troubleshooting abilities, knowledge of satellite systems, and a high school diploma or equivalent. Familiarity with diagnostic tools, handheld meters, and possible certification in electronics or cabling (such as SBCA Certification) is often required. Excellent customer service, time management, and communication skills help technicians deliver quality service and foster customer satisfaction. These skills and qualifications are crucial for efficiently installing and maintaining satellite television systems in a competitive, customer-focused industry.

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Infographic showing various Dish Network job openings in the United States as of August 2026, with employment types broken down into 65% Full Time, 21% Part Time, 7% Temporary, and 7% Contract. Highlights an 86% In-person, and 14% Remote job distribution.

Call Center Representative

Edward Rose & Sons

Portage, MI

$15.25 - $19/hr

Full-time

Retirement, PTO

Re-posted 22 days ago

Edward Rose & Sons rating

8.2

Company rating: 8.2 out of 10

Based on 41 frontline employees who took The Breakroom Quiz

51st of 204 rated real estate companies

Job description

Start with a job, stay for a career.

For over 100 years, Edward Rose & Sons has been committed to career development for our team members.  We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

The Call Center Representative is responsible for managing large amounts of inbound and outbound customer calls and emails regarding their broadband services in a timely manner. This correspondence will assist with identifying customer needs, providing information on repairs, researching issues, and providing solutions or alternatives as needed related to Dish Network and Internet services while interfacing with the Bloom Operating Software System (BOSS).

What are the responsibilities of a Call Center Representative?

  • Answer incoming calls and respond to customer inquiries in a timely and professional manner, providing product and service information as needed.
  • Identify customer needs, resolve issues, and escalate complex issues as needed.
  • Research issues and provide solutions or alternatives related to Dish Network, Internet services and the BOSS System.
  • Document customer interactions, update customer records in the system, and notate accounts on all resident calls.
  • Contribute to individual and team performance metrics, participate in training and development sessions, and continue to improve performance and knowledge of products and services.
  • Provide residents with information regarding Dish Network services, including installation, rates, programming, fees, and billing.
  • Monitor BOSS dashboard, following up on open work orders, and assisting the community with navigating BOSS.
  • Interface with Dish Network's sales force to activate and deactivate receivers, open and terminate or disconnect accounts.
  • Troubleshoot existing Dish and Internet customers, initiating work orders if unable to resolve.

What are the Role Requirements?

  • High School Diploma or equivalent required.
  • Previous experience in a Call Center environment is preferred.
  • Familiarity with Dish Network is preferred.
  • Basic home networking skills and experience with associated software and hardware is preferred.
  • Professionalism and a demonstrated commitment to providing excellent customer service.
  • Strong written and verbal communication skills.
  • Must be proficient with Microsoft Office programs.
  • Ability to be organized, detail-oriented, and to work effectively in a fast-paced environment.
  • Ability to work cooperatively and respectfully with others.
  • Must possess exceptional organizational and time-management skills, including the ability to balance and prioritize simultaneous projects and tasks.
  • Must present the ability to execute job duties under stressful circumstances such as last-minute deadlines or other difficult situations.
  • Must have a valid driver’s license and reliable transportation.

What's in it for you?

  • Comprehensive benefits package, including 401(k) with company match
  • Generous paid time off programs
  • Competitive compensation plan
  • Employee referral program
  • Great work environment
  • Opportunities for advancement
  • Discounted apartment home

Grow a Career with Edward Rose & Sons!

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

Our Mission, Vision, and Values:

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.

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