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Directv Customer Service Jobs (NOW HIRING)

Directv

Sr. Dir, Retention Product Marketing

$162K - $295K/yr

... services is highly desirable. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and ...

DIRECTV

Sr. Dir, Retention Product Marketing

San Diego, CA · Remote

$162K - $295K/yr

... services is highly desirable. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and ...

Directv

Senior Account Manager LSP Area Sales

Ohio, IL · On-site

$75K - $131K/yr

This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

DIRECTV

Senior Account Manager LSP Area Sales

Saginaw, MI · On-site

$75K - $131K/yr

This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

DIRECTV

Senior Account Manager LSP Area Sales

Amherst, OH · On-site

$75K - $131K/yr

This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

Directv

Senior Account Manager LSP Area Sales

Troy, MI · On-site

$75K - $131K/yr

This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

Directv

Senior Account Manager LSP Area Sales

Detroit, MI · On-site

$75K - $131K/yr

This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

DIRECTV

Senior Account Manager LSP Area Sales

Troy, MI · On-site

$75K - $131K/yr

This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

Directv

SMB Sr. Account Executive, Ad Sales

New York, NY · Hybrid

$162K - $244K/yr

Familiarity with self-service advertising platforms and digital advertising solutions. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer ...

Directv

Sr Account Mgr National Sales

El Segundo, CA · Remote

In this role, you are responsible for all phases of the customer lifecycle, will develop a strong ... Multi-channel integration with DIRECTV Dealers, Service Partners, Telco Partners, ATT Business ...

DIRECTV

Senior Account Manager LSP Area Sales

Columbus, OH · On-site

$75K - $131K/yr

This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

DIRECTV

SMB Sr. Account Executive, Ad Sales

New York, NY · On-site

$162K - $244K/yr

Familiarity with self-service advertising platforms and digital advertising solutions. May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer ...

Directv

Senior Account Manager LSP Area Sales

Michigan, ND · On-site

$75K - $131K/yr

This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

DIRECTV

Senior Account Manager LSP Area Sales

Troy, MI · On-site

$75K - $131K/yr

This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

DIRECTV

Sr Account Mgr National Sales

San Diego, CA · Remote

In this role, you are responsible for all phases of the customer lifecycle, will develop a strong ... Multi-channel integration with DIRECTV Dealers, Service Partners, Telco Partners, ATT Business ...

DIRECTV

Sr Account Mgr National Sales

El Segundo, CA · On-site

In this role, you are responsible for all phases of the customer lifecycle, will develop a strong ... Multi-channel integration with DIRECTV Dealers, Service Partners, Telco Partners, ATT Business ...

DIRECTV

Sr Account Mgr National Sales

El Segundo, CA · Remote

In this role, you are responsible for all phases of the customer lifecycle, will develop a strong ... Multi-channel integration with DIRECTV Dealers, Service Partners, Telco Partners, ATT Business ...

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Directv Customer Service information

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How much do directv customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for directv customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a DIRECTV Customer Service representative?

DIRECTV Customer Service representatives are professionals who assist customers with inquiries, account management, billing issues, technical support, and troubleshooting for DIRECTV services. They handle questions about programming packages, service outages, equipment issues, and help customers upgrade or change their service. Their goal is to ensure customer satisfaction by providing effective solutions and clear information.

What are the key skills and qualifications needed to thrive as a DIRECTV Customer Service representative?

To thrive as a DIRECTV Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and knowledge of DIRECTV products and services is typically expected. Patience, active listening, and a positive attitude help build rapport with customers and resolve issues efficiently. These skills are crucial to ensure customer satisfaction, retention, and effective resolution of service inquiries.

What are some common challenges faced by DIRECTV Customer Service representatives, and how can applicants prepare for them?

DIRECTV Customer Service representatives often handle high call volumes and may encounter frustrated customers experiencing technical issues or billing concerns. Applicants should be prepared to demonstrate patience, strong problem-solving skills, and the ability to communicate clearly and empathetically. Familiarity with DIRECTV products and troubleshooting steps can also be beneficial. Practicing active listening and staying calm under pressure will help you succeed in this fast-paced, customer-focused environment.

What is the difference between Directv Customer Service vs Directv Technical Support?

AspectDirectv Customer ServiceDirectv Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge of satellite systems
Work EnvironmentCall centers, remote or in-office customer interactionsRemote or on-site troubleshooting, technical assistance
Employer & Industry UsageTelecommunications, entertainment servicesTelecommunications, satellite TV providers
Common Search & ComparisonCustomer service roles, support positionsTechnical support, troubleshooting jobs

Directv Customer Service primarily focuses on assisting customers with billing, account inquiries, and general questions. In contrast, Directv Technical Support involves diagnosing and resolving technical issues related to satellite service and equipment. Both roles require strong communication skills, but Technical Support demands more technical knowledge. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

Is Directv Customer Service a good place to work?

Directv Customer Service roles typically involve assisting customers with technical issues and account inquiries, often requiring strong communication skills and familiarity with customer service tools. The work environment can vary, but many employees find the position offers stable employment with opportunities for advancement and skill development. Overall, it can be a suitable job for those interested in customer support within the telecommunications industry.
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Cities with the most Directv Customer Service job openings:

What states have the most Directv Customer Service jobs?

States with the most job openings for Directv Customer Service jobs include:

What job categories do people searching Directv Customer Service jobs look for?

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Directv Customer Service jobs near you
Infographic showing various Directv Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Sr. Dir, Retention Product Marketing

DIRECTV

El Segundo, CA • On-site

$162K - $295K/yr

Full-time

Posted 8 days ago

DIRECTV rating

7.2

Company rating: 7.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

62nd of 99 rated telecommunications companies

Job description

The DIRECTV Retention Strategy team is looking for a dynamic, experienced, and analytical candidate to join us as a Sr. Director, Product Marketing.
This key leadership role will be responsible for creating and implementing actionable strategies to profitably retain the DIRECTV customer base. You will leverage sound financial thinking and knowledge of our dynamic competitive ecosystem to inform day-to-day decisions, and work cross-functionally to prioritize and deploy new strategies to deliver our company-wide churn targets.
You will lead the team that is responsible for delivering our short-term churn and cash flow targets across each product in DIRECTVs video portfolio - ensuring that DIRECTV is well-positioned to preserve its existing base in future years.
Here's what you'll do:
  • Lead and manage a team of product marketing & strategy professionals, providing strategic guidance and mentorship.
  • Own one of the most important KPIs at the company - voluntary churn.
  • Leverage strong financial analysis and modeling skills to develop and prioritize potential investments (to hit the voluntary churn target).
  • Effectively communicate investment opportunities to key stakeholders, including C-suite leadership, to achieve alignment and approval on new strategies.
  • Design testing schema, execute and manage tests, and readout on results - leveraging A/B testing to ensure we're optimizing our retention budget (second largest P&L budget in DIRECTV).
  • Build and/or inform business cases on new capital projects that have a positive impact on churn.
  • Identify key short and long-term strategic initiatives to improve business performance and competitive positioning.
  • Work with execution teams (Operations, IT, Engineering) to ensure strategies are implemented effectively.
  • Collaborate and build strong teamwork and communications with cross functional stakeholders including Customer Care, Analytics, Marketing, Product, and Finance.

What you'll need to be successful:
  • Bachelor's degree in Marketing, Business, or a related field preferred; MBA a plus.
  • 7 - 10 years of experience in product marketing or related roles, with at least 5 years in a senior leadership position, and 5 years in a supervisory role.
  • Proven track record of developing and executing successful marketing strategies that drive business growth.
  • Excellent analytical skills with the ability to translate data into actionable marketing insights.
  • Outstanding communication and presentation skills, with the ability to articulate complex product features and benefits to various audiences.
  • Experience in managing and mentoring high-performing marketing teams.
  • Demonstrated ability to work cross-functionally and influence stakeholders at all levels.
  • Strong project management skills and ability to manage multiple initiatives simultaneously.
  • Strong strategic thinking and problem-solving skills.
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing market conditions.
  • Industry-specific knowledge relevant to the company's products or services is highly desirable.

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
This role requires, but is not limited to, approximately 10% travel.
This is a remote position that can be located anywhere in the United States, with the exception of Alaska. #LI-Remote
A career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES: $162,593 - $295,113
Low (N1): $162,593 - $243,789
Mid (N2): $171,150 - $256,620
High (N3): $188,265 - $282,282
Top (N4): $196,823 - $295,113
Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!
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