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Directv Customer Service Jobs in Ohio (NOW HIRING)

DIRECTV

Senior Account Manager LSP Area Sales

Hilliard, OH · On-site

$75K - $131K/yr

This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability ... DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be ...

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How much do directv customer service jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for directv customer service in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a DIRECTV Customer Service Representative, and why are they important?

To thrive as a DIRECTV Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and knowledge of DIRECTV products and services is typically expected. Patience, active listening, and a positive attitude help build rapport with customers and resolve issues efficiently. These skills are crucial to ensure customer satisfaction, retention, and effective resolution of service inquiries.

What is the difference between Directv Customer Service vs Directv Technical Support?

AspectDirectv Customer ServiceDirectv Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge of satellite systems
Work EnvironmentCall centers, remote or in-office customer interactionsRemote or on-site troubleshooting, technical assistance
Employer & Industry UsageTelecommunications, entertainment servicesTelecommunications, satellite TV providers
Common Search & ComparisonCustomer service roles, support positionsTechnical support, troubleshooting jobs

Directv Customer Service primarily focuses on assisting customers with billing, account inquiries, and general questions. In contrast, Directv Technical Support involves diagnosing and resolving technical issues related to satellite service and equipment. Both roles require strong communication skills, but Technical Support demands more technical knowledge. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are DIRECTV Customer Service representatives?

DIRECTV Customer Service representatives are professionals who assist customers with inquiries, account management, billing issues, technical support, and troubleshooting for DIRECTV services. They handle questions about programming packages, service outages, equipment issues, and help customers upgrade or change their service. Their goal is to ensure customer satisfaction by providing effective solutions and clear information.

What are some common challenges faced by DIRECTV Customer Service representatives, and how can applicants prepare for them?

DIRECTV Customer Service representatives often handle high call volumes and may encounter frustrated customers experiencing technical issues or billing concerns. Applicants should be prepared to demonstrate patience, strong problem-solving skills, and the ability to communicate clearly and empathetically. Familiarity with DIRECTV products and troubleshooting steps can also be beneficial. Practicing active listening and staying calm under pressure will help you succeed in this fast-paced, customer-focused environment.
What are popular job titles related to Directv Customer Service jobs in Ohio? For Directv Customer Service jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Directv Customer Service jobs in Ohio look for? The top searched job categories for Directv Customer Service jobs in Ohio are:
Directv Customer Service jobs near you
Infographic showing various Directv Customer Service job openings in Ohio as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Senior Account Manager LSP Area Sales

DIRECTV

Hilliard, OH • On-site

$75K - $131K/yr

Full-time

Posted 24 days ago

DIRECTV rating

7.2

Company rating: 7.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

61st of 96 rated telecommunications companies

Job description

This role requires the candidate to reside in Michigan or Ohio.
DIRECTV is seeking a Senior Account Manager for LSP Area Sales. This strategic leader will be responsible for managing relationships with independent business owners to drive sell through of DIRECTV products and services. This individual contributor will be critical to the DIRECTV Sales & Service Organization's ability to successfully attain their business goals.
Here's what you'll do:
  • Develop and manage the indirect retail sales channel throughout Michigan and Ohio.
  • Support small to medium size businesses, DIRECTV dealers, marketing and selling DIRECTV services through event, door to door, traditional, and digital marketing tactics.
  • Represent DIRECTV in the Michigan/Ohio market as the go-to resource for our dealers regarding all things DIRECTV.
  • Partner with dealers to develop and execute strategic plans to help dealers increase sales of DIRECTV services.
  • Analyze dealer performance metrics (KPIs) and implement action plans to improve areas of opportunity.
  • Travel to dealer locations to conduct sales agent trainings, review upcoming DIRECTV promotions, review KPIs with dealer leadership, and support all functions with dealer business operations.
  • Regular training, development, and coaching of all indirect dealer accounts, including hosting and presenting quarterly at Roadshows (training seminar) for 50+ Dealers, Agents, and Distributor Partners.

What you'll need to be successful:
  • Typically requires 3 - 5 years of sales experience, 5 - 7 years desired.
  • Bachelor's Degree, preferred.
  • Familiarity with face to face, traditional, and digital marketing strategies and tactics.
  • Demonstrate strong leadership and coaching ability to drive results through third party relationships.
  • Self-starter hungry to drive growth with existing and new businesses selling DIRECTV services.
  • Ability to communicate clearly and thoughtfully.
  • Training experience leading in person trainings of 50+ attendees.
  • Team player willing to collaborate and work with peers across the region.
  • Experience working cross-functionally with operations, compliance, finance, and marketing teams.
  • Proficiency with Microsoft Office tools and understanding of AI tools such as ChatGPT and CoPilot.
  • Proven track record of exceeding sales targets and KPIs.
  • Servant leadership mentality able to influence and lead dealers.

This role requires but is not limited to 50 - 75% travel.
This role requires the candidate to reside in Michigan or Ohio.
May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data. Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
A career with us comes with big rewards:
DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.
The Base Salary range displayed below reflects the minimum and maximum target salary for the position and work location(s) listed in the job posting US Labor Market Zone(s). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
DIRECTV WAGE ZONES: $75,810 - $131,670
Low (N1): $75,810 - $113,715
Mid (N2): $79,800 - $119,700
High (N3): $87,780 - $131,670
Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.
Apply today!
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