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Directv Customer Service Jobs in Virginia (NOW HIRING)

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How much do directv customer service jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for directv customer service in Virginia is $18.64, according to ZipRecruiter salary data. Most workers in this role earn between $15.24 and $20.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a DIRECTV Customer Service Representative, and why are they important?

To thrive as a DIRECTV Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and knowledge of DIRECTV products and services is typically expected. Patience, active listening, and a positive attitude help build rapport with customers and resolve issues efficiently. These skills are crucial to ensure customer satisfaction, retention, and effective resolution of service inquiries.

What is the difference between Directv Customer Service vs Directv Technical Support?

AspectDirectv Customer ServiceDirectv Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge of satellite systems
Work EnvironmentCall centers, remote or in-office customer interactionsRemote or on-site troubleshooting, technical assistance
Employer & Industry UsageTelecommunications, entertainment servicesTelecommunications, satellite TV providers
Common Search & ComparisonCustomer service roles, support positionsTechnical support, troubleshooting jobs

Directv Customer Service primarily focuses on assisting customers with billing, account inquiries, and general questions. In contrast, Directv Technical Support involves diagnosing and resolving technical issues related to satellite service and equipment. Both roles require strong communication skills, but Technical Support demands more technical knowledge. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

What are DIRECTV Customer Service representatives?

DIRECTV Customer Service representatives are professionals who assist customers with inquiries, account management, billing issues, technical support, and troubleshooting for DIRECTV services. They handle questions about programming packages, service outages, equipment issues, and help customers upgrade or change their service. Their goal is to ensure customer satisfaction by providing effective solutions and clear information.

What are some common challenges faced by DIRECTV Customer Service representatives, and how can applicants prepare for them?

DIRECTV Customer Service representatives often handle high call volumes and may encounter frustrated customers experiencing technical issues or billing concerns. Applicants should be prepared to demonstrate patience, strong problem-solving skills, and the ability to communicate clearly and empathetically. Familiarity with DIRECTV products and troubleshooting steps can also be beneficial. Practicing active listening and staying calm under pressure will help you succeed in this fast-paced, customer-focused environment.
What are popular job titles related to Directv Customer Service jobs in Virginia? For Directv Customer Service jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Directv Customer Service jobs in Virginia look for? The top searched job categories for Directv Customer Service jobs in Virginia are:
Directv Customer Service jobs near you

Bilingual Wireless Retail Sales Consultant - West Cary

Cellular World-AT&T Authorized Retailer

Richmond, VA

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

Retail Sales Consultant
AT amp;T Authorized Retailer | Cellular World
Are you a people person? Do you have your finger on the pulse of the latest technology trends? Is your passion learning about and connecting people with the latest and most up-to-date technology and entertainment? Then, you may have what it takes to join our incredible, tech-forward team! As a Retail Sales Consultant, you will build a total solution for our loyal and valued customers to meet or exceed your monthly sales objectives. You will work with a portfolio of products that include wireless, wearables, tablets, connected car, accessories, and device protection. Then you will seamlessly offer our smart entertainment integrated options that include DIRECTV, DIRECTV Stream, and Internet to complete your customers' experience.
You will use your knowledge and passion to deliver an extraordinary customer experience to our customers all while pursuing challenging and very rewarding goals! This role comes with competitive base pay, commission package, monthly bonus opportunity, as well as some awesome benefits. We are passionate about innovation! We love our employees; our goal is to share and connect our customers to their world.
Sharing your knowledge with our growing customer base comes with many rewards. Start with your paycheck: We have an amazing earning potential with our generous compensation package. In addition to your base pay, you will earn commission and will have the opportunity to score a big monthly bonus. Our current full-time Retail Sales Consultants earn an average of $34,140 in total compensation (base, commissions and bonus) in the first year when successfully meeting or exceeding sales goals. Our top sellers earn well over $50,000.00 per year.
Job Benefits:
  • Industry training with initial training pay
  • Tenure Increase program
  • PTO Accrual
  • Supportive team environment
  • Overtime opportunities
  • Growth opportunities
  • Medical/Dental and Vision benefits options
  • Long-term and short-term disability insurance benefits options
  • 401(k) plan with a company contribution

Cool perks:
  • An incredible employee discount not to exceed 57% on up to 5 lines on AT amp;T's premium wireless service.
  • Huge discounts on accessories and additional AT amp;T products and services allows you access to the latest and greatest, trending gadgets.
  • A new hire budget to spend on a wide range of Team Color apparel.

Job Requirements:
  • Must attend all off-site promotional events during and after business hours
  • Must be able to achieve sale benchmarks goals that will reward you with big money!
  • Provide extraordinary customer service by being compassionate towards and understanding their needs.
  • Build value by offering tailored and thoughtful solutions to fit each person, family or business. Represent our Company and the AT amp;T brand with the utmost professionalism and courtesy. Assist our leaders with store operations and duties.
  • Cooperate with your fellow Retail Sales Consultants to achieve a team approach to sales and customer service.
  • Excel in selling all AT amp;T's products and services, including entertainment, as we are a full- service lifestyle solution for our customers.
  • Work with Company leaders to stand out, serve and succeed within the local community.

Minimum Qualifications:
  • Must have a valid driver's license and current auto insurance
  • Must be able to pass background.
  • A great, outgoing personality.
  • Clear communication skills.
  • Ability to stand for long periods.
  • A great attitude and a technical aptitude.
  • Commitment to exemplary customer service, honesty and integrity.
  • Must be available most weekends, early evenings and holidays, as these are our peak selling periods.
  • Background in retail sales is helpful, but not required. Training is provided.

Dedication has always been a good predictor of success at Cellular World. We primarily promote from within our own ranks. Our Store Managers were all once Retail Sales Consultants, as was nearly everyone that is in a corporate leadership role on our sales team. Join our awesome team and forge your own path today!
We are an equal opportunity employer and value diversity at our Company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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