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Directory Assistant Jobs in Ohio (NOW HIRING)

S&G Stores

IT Field Technician

Sylvania, OH · On-site

$22 - $28/hr

Support Windows environments including user accounts, devices, and Microsoft 365 * Assist with ... Windows OS, Active Directory, and Microsoft 365 * Ability to troubleshoot hardware, network, and ...

Indicor

Systems Administrator

Hudson, OH · On-site

The Systems Administrator will assist in the administration of Microsoft 365, Azure, Intune, Active Directory, networking, virtualization, endpoint management, telecommunications, and business ...

Alpha Technologies

Systems Administrator

Hudson, OH

The Systems Administrator will assist in the administration of Microsoft 365, Azure, Intune, Active Directory, networking, virtualization, endpoint management, telecommunications, and business ...

Alpha Technologies

Systems Administrator

Hudson, OH · On-site

The Systems Administrator will assist in the administration of Microsoft 365, Azure, Intune, Active Directory, networking, virtualization, endpoint management, telecommunications, and business ...

TEKsystems

Desktop Support Technician

Westerville, OH · On-site

$25 - $32/hr

... Perform Active Directory administration (password resets, GPO) - Support Microsoft Office 365 ... - Assist with hardware distribution to nationwide locations - Maintain hardware/software inventory ...

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

... Perform Active Directory administration (password resets, GPO) - Support Microsoft Office 365 ... - Assist with hardware distribution to nationwide locations - Maintain hardware/software inventory ...

TEKsystems

Desktop Support Technician

Westerville, OH · On-site

$25 - $32/hr

... Perform Active Directory administration (password resets, GPO) - Support Microsoft Office 365 ... - Assist with hardware distribution to nationwide locations - Maintain hardware/software inventory ...

KURV

Desktop Technician

Cleveland, OH · On-site

$19.75 - $25/hr

Troubleshoot issues with Windows 11, Microsoft 365, Active Directory, and network connectivity ... Escalate issues as needed and work with Systems Administrators on resolution * Assist with system ...

TEKsystems

Desktop Support Technician

Columbus, OH

$25 - $32/hr

... Perform Active Directory administration (password resets, GPO) - Support Microsoft Office 365 ... - Assist with hardware distribution to nationwide locations - Maintain hardware/software inventory ...

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Showing results 21-40

All JobsDirectory JobsDirectory Assistant JobsDirectory Assistant Jobs in Ohio

Directory Assistant information

What is the difference between Directory Assistant vs Receptionist?

AspectDirectory AssistantReceptionist
Primary RoleManaging directory inquiries, providing contact information, and assisting visitors with directionsGreeting visitors, answering phones, and handling front desk duties
Work EnvironmentOffice settings, often in large organizations or directories servicesFront desk areas in offices, hotels, or healthcare facilities
Required CredentialsHigh school diploma; communication skills; familiarity with directory systemsHigh school diploma; customer service skills; communication skills

While both roles involve front-facing communication, a Directory Assistant primarily manages directory inquiries and contact information, whereas a Receptionist handles visitor greeting, phone calls, and front desk operations. The roles often overlap in customer service skills but differ in specific responsibilities and work environments.

What is a directory assistant?

Directory Assistants are professionals who help individuals locate contact information, such as phone numbers and addresses, for people, businesses, or organizations. Traditionally, they worked for telephone companies, responding to inquiries from callers seeking specific listings. Today, their role may also include managing digital databases, assisting with online directory searches, and providing customer service. They must be detail-oriented, have strong communication skills, and be knowledgeable about privacy regulations pertaining to personal information.

What are the key skills and qualifications needed to thrive as a directory assistant, and why are they important?

To thrive as a Directory Assistant, you need strong communication skills, attention to detail, and proficiency in handling customer inquiries, often with a high school diploma or equivalent. Familiarity with telephone systems, directory databases, and customer relationship management (CRM) software is typically required. Patience, professionalism, and problem-solving abilities are vital soft skills for delivering excellent customer service. These skills ensure accurate information delivery, efficient call handling, and a positive experience for callers.

What are some common challenges directory assistants face when managing large volumes of information requests?

Directory Assistants often handle a high volume of calls and inquiries, which can be challenging when requests come in rapidly or involve complex information. Staying organized and maintaining accuracy under pressure is essential, as providing incorrect contact details can impact customer satisfaction. Additionally, Directory Assistants must be comfortable using multiple databases and directory systems while maintaining a friendly, helpful demeanor. Strong communication skills and attention to detail are key to overcoming these challenges and ensuring efficient service.

What jobs does a directory assistant do?

A directory assistant helps callers find contact information for businesses, organizations, or individuals, often working in call centers or customer service environments. They use phone directories, databases, or online tools to provide accurate information quickly and may handle inquiries via phone, email, or chat. Strong communication skills and familiarity with directory resources are essential for this role.

What are popular job titles related to Directory Assistant jobs in Ohio?

For Directory Assistant jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Directory Assistant jobs in Ohio look for?

The top searched job categories for Directory Assistant jobs in Ohio are:

What cities in Ohio are hiring for Directory Assistant jobs?

Cities in Ohio with the most Directory Assistant job openings:

Directory Assistant jobs near you
Infographic showing various Directory Assistant job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

IT Field Technician

S&G Stores

Sylvania, OH • On-site

$22 - $28/hr

Full-time

Re-posted 19 days ago

Job description

Job Summary

S amp;G Stores is hiring an IT Field Technician to support and maintain technology across a large network of retail and fuel locations. This is a field-based role focused on hands-on troubleshooting, installations, and maintaining uptime across store environments. The ideal candidate is comfortable working independently in the field, handling a mix of networking, system support, and hardware-related tasks.

Responsibilities

  • Provide on-site IT support across store locations based on incoming tickets
  • Troubleshoot network connectivity issues (VPNs, firewalls, VLANs, routing)
  • Support Windows environments including user accounts, devices, and Microsoft 365
  • Assist with basic server and domain-related tasks (user accounts, permissions, policies)
  • Install and maintain security camera systems and related hardware
  • Troubleshoot POS systems and back-office PCs
  • Assist with new store setups, device deployments, and infrastructure upgrades
  • Work with internal teams and vendors to resolve technical issues
  • Ensure systems remain operational and minimize downtime

Required Qualifications

  • Experience in IT support, networking, or system administration
  • Strong understanding of:
  • TCP/IP, DHCP, DNS
  • VPNs, VLANs, and firewall basics (Fortinet experience is a plus)
  • Windows OS, Active Directory, and Microsoft 365
  • Ability to troubleshoot hardware, network, and system issues independently
  • Valid driver’s license and willingness to travel regularly

Preferred Experience

  • Experience with POS systems (e.g., Gilbarco Passport or similar)
  • Experience with security camera systems and installations
  • Experience with Windows Server, Active Directory, and Group Policy

Schedule amp; Expectations

  • Standard workweek with on-call rotation
  • Availability required for occasional weekends and holidays as part of support coverage

Work Environment

  • Field-based role supporting multiple store locations
  • Work is assigned based on ticket demand and operational needs
  • Fast-paced environment with a mix of networking, hardware, and support tasks

Compensation amp; Benefits

  • Hourly Pay: $22 – $28 (based on experience)
  • Overtime available based on operational needs
  • Company vehicle and fuel provided
  • Opportunity to gain hands-on experience across networking, infrastructure, and multi-site systems

Apply