Director Web Jobs (NOW HIRING)

Job Summary:
The University of Rochester is a community committed to the values of equity, leadership, and integrity. They are seeking an Assistant Director of Web Operations to provide strategic and operational leadership for public-facing web platforms, ensuring alignment with institutional goals and supporting ongoing digital transformation initiatives.
Responsibilities:
• Oversees the day-to-day operations, stability, and performance of enterprise web platforms, content management systems, and shared digital tools.
• Ensures web platforms are reliable, scalable, secure, and optimized for brand, marketing, accessibility, privacy, usability, measurement, quality, and performance standards and requirements across devices and audiences.
• Leads continuous improvement cycles that balance new feature development, enhancements, and technical debt reduction in alignment with strategic priorities.
• Coordinates closely with information technology teams and external partners to manage integrations, upgrades, infrastructure dependencies, and support models.
• Serves as a primary point of contact for departments, schools, institutes, clinical entities, and administrative partners seeking web support and solutions.
• Leads structured project intake, prioritization, and delivery processes, ensuring transparency around scope, timelines, dependencies, and risks.
• Facilitates effective meetings and provides clear, consistent communication and status reporting to stakeholders and leadership.
• Navigates competing priorities in a complex, matrixed environment while building trust and alignment across diverse stakeholder groups.
• Recruits, develops, and leads a multidisciplinary team of web professionals, including content managers, developers, designers, and specialists.
• Establishes clear roles, responsibilities, performance expectations, and professional development pathways for team members.
• Manages workload planning, resource allocation, and capacity management to balance project delivery with operational support.
• Oversees vendor relationships and contribute to budgeting, forecasting, and workforce planning activities as appropriate.
• Contributes to the development and execution of multi-year web and digital strategies that align with institutional goals, user needs, and enterprise governance models.
• Translates strategic priorities into actionable web roadmaps, operational plans, and measurable outcomes that support clinical, academic, research, and administrative missions.
• Partners with senior leaders and cross-functional stakeholders to identify opportunities for digital innovation, operational efficiency, and risk reduction.
• Represents web operations in enterprise governance committees and working groups to ensure alignment across platforms, policies, and priorities.
• Other duties as assigned.
Qualifications:
Required:
• Bachelor’s degree in related field required
• 5 years relevant experience required
• Demonstrated experience leading teams and managing enterprise-scale web platforms required
• Working knowledge of analytics, SEO, accessibility standards, privacy, and security required
• Experience with project management methodologies and cross-functional collaboration required
• Ability to think strategically while managing operational detail required
• Excellent written, verbal, and interpersonal communication skills required
• Proven ability to operate effectively in complex, regulated, and mission-driven environments required
Preferred:
• Bachelor’s degree in web development, digital media, communications, marketing, or computer science preferred
• Master’s degree preferred
• 6 - 8+ years of experience in web operations, digital strategy, UX, or related disciplines preferred
• Strong expertise in web operations, CMS platforms, UX/UI best practices, and digital governance preferred
Company:
The University of Rochester is a private research university located in Rochester, New York. Founded in 1958, the company is headquartered in Rochester, USA, with a team of 10001+ employees. The company is currently Late Stage.