Director Ticket Operations Jobs in Silver Spring, MD

We’re hiring! Are you fired up to elect Democrats up and down the ticket?

The Operations Manager is a programmatic position that reports to the Director of Operations and works on the Operations team to help execute the organization’s goals. The Operations Manager leads operational projects, oversees processes and systems related to contracts, state operations, events and travel management systems, and otherwise supports the work of the Operations Department with a strong emphasis on the travel and events portfolios. Critical for success is an interest in the mission of the DNC, strong sense of personal initiative, respect for the sensitivity and confidentiality of information, and the ability to balance multiple tasks. Additionally, the Operations Manager works closely with the entire Operations team (including Human Resources), Political, Building Facilities, Accounting, and IT Teams.

• Assist with hands‑on, in‑person operations support to ensure the daily building operations run smoothly and the organization as a whole has what it needs to succeed
• Assist in the following team responsibilities: vendor management, research, and bill reconciliation; coordinating travel and supporting staff with travel needs for large events; DNC insurance renewal and ongoing insurance needs; and DNC contracting process.
• Build and test new and existing systems and processes to streamline and identify opportunities for cost savings, technology integration, and innovation to enhance the overall effectiveness and efficiency of the operations team’s workstreams.
• Coordinate logistical components of DNC hosted events, from pre‑event planning to on‑the ground execution including room setup, coordination of technological components (e.g., A/V, conferencing tools), on‑site support during events, and post‑event breakdown.
• Lead the DNC Travel Program to include planning and coordinating travel arrangements (flights, accommodations, ground transportation, and other logistical needs for those traveling on behalf of the DNC), developing and managing travel budgets, negotiating contracts with vendors and being on call for troubleshooting real‑time travel needs.
• Support Front Desk Operations for the DNC including managing the organization‑wide phone system, facilitating meetings with internal and external stakeholders, and coordinating usage of conference rooms throughout the building.
• Collaborate across the Operations department to ensure that all team projects have support.
• Oversee special projects at the discretion of the COO, Deputy COO and Director of Operations; Perform other duties as assigned.

• Enjoys a fast paced working environment and understands a sense of urgency.
• Flexibility in shifting priorities on a day‑to‑day basis, as well as an hour‑by‑hour basis.
• Ability to think and act with a no‑task‑too‑small attitude and willingness to take a hands‑on approach to getting the job done.
• Self‑motivator with a proactive approach to traditional and unexpected assignments.
• Communicates effectively with supervisors, managers and team members.
• Works well independently and has a collaborative approach to projects.
• Excellent written and verbal communication skills; thoroughness, timeliness, and attention to detail.
• Proven ability to organize and manage multiple priorities and deadlines.
• Excellent analytical aptitude and a passion for improving organizational processes.
• Demonstrated ability to handle confidential information appropriately.
• Strong interpersonal skills with the ability to work effectively with employees at all levels.
• Operates as a team player with the mindset that it is important to offer help to team members on pressing priority projects.
• Flexibility and recognition that winning campaigns often means working outside of traditional office hours.
• Works well under pressure.

• A Bachelor’s degree or 4 years of experience in an office environment.
• 1‑3 years of experience in operations, administration, project management, or a related role; political or nonprofit experience preferred.
• Experience providing hands‑on operational support (event execution, meeting setup, etc.).
• Comfortable working across multiple software platforms.
• Based in or willing to move to Washington, DC.

The Operations Manager position will require travel, which could be up to 15% of the time.

The starting salary for the Operations Manager position is $66,950.00, on an annualized basis, commensurate with experience and qualifications.

This is a full‑time, exempt position, that may require work on weekends. This position is in the bargaining unit represented by SEIU Local‑500.

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

The DNC offers a generous benefit package, including:

• Generous paid time off, including federal holidays and open leave.
• Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee.
• Supplementary vision plans available to employees for purchase.
• Up to a 5% employer match DNC 401(k) plan.
• Pre‑tax flexible spending account benefits available to employees and dependents.