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Director Ticket Operations Jobs in Silver Spring, MD

Motorkat

Culinary Director

Takoma Park, MD · On-site

$75K - $85K/yr

Meet all target ticket times consistently * Maintain agreed upon food cost percentages, company ... Attend weekly Chef and Executive Leadership meetings to provide insight on kitchen operations

New

Dynanet

EUS Operations Lead

Bethesda, MD · On-site

$90 - $120/hr

End User Support (EUS) Operations Lead Job Type: Full-time Location: Bethesda, MD Dynanet ... Oversee ticket categorization, prioritization, CTI accuracy, and quality control. * Provide direct ...

STAGE FRONT

Director of Product Development

Columbia, MD · On-site

$150 - $160/hr

Our mission is to empower ticket sellers with smart technology, deep industry insights, and ... Translate customer, operational, and market feedback into product initiatives. * Prioritize ...

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All JobsTicket Operations JobsDirector Ticket Operations JobsDirector Ticket Operations Jobs in Silver Spring, MD

Director Ticket Operations information

See Silver Spring, MD salary details

$35.1K

$111.3K

$185.6K

How much do director ticket operations jobs pay per year?

As of Sep 6, 2026, the average yearly pay for director ticket operations in Silver Spring, MD is $111,317.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,000.00 and $140,100.00 per year, depending on experience, location, and employer.

How does a director ticket operations collaborate with other departments to ensure successful event execution?

A Director of Ticket Operations works closely with marketing, finance, and venue management teams to coordinate ticket sales strategies, manage inventory, and ensure seamless event entry processes. They regularly communicate with event promoters and customer service staff to address any ticketing issues and provide real-time updates on sales performance. Effective collaboration is crucial to resolving challenges quickly, maximizing revenue, and delivering a positive experience for attendees.

What are the key skills and qualifications needed to thrive as a director ticket operations, and why are they important?

To thrive as a Director of Ticket Operations, you need expertise in ticketing systems, revenue management, and event logistics, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing platforms such as Ticketmaster or Paciolan, CRM systems, and data analytics tools is typically required. Exceptional leadership, analytical thinking, and strong customer service skills help drive team performance and ensure a positive fan experience. These competencies are crucial for optimizing ticket sales, maintaining operational efficiency, and delivering seamless events.

What does a director of ticket operations do?

A director of ticket operations oversees the management and coordination of ticket sales, distribution, and customer service for events or venues. They develop strategies to maximize ticket revenue, ensure smooth ticketing processes, and lead teams using ticketing software and data analysis tools. The role often requires strong leadership, organizational skills, and knowledge of ticketing systems and industry regulations.

What are the most commonly searched types of Ticket Operations jobs in Silver Spring, MD?

The most popular types of Ticket Operations jobs in Silver Spring, MD are:

What are popular job titles related to Director Ticket Operations jobs in Silver Spring, MD?

For Director Ticket Operations jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Director Ticket Operations jobs in Silver Spring, MD look for?

The top searched job categories for Director Ticket Operations jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Director Ticket Operations jobs?

Cities near Silver Spring, MD with the most Director Ticket Operations job openings:

Director Ticket Operations jobs near you
Infographic showing various Director Ticket Operations job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $111,317 per year, or $53.5 per hour.

Field and Network Operations Technician

Gable

Baltimore, MD • On-site

$25 - $29/hr

Full-time

Retirement

Re-posted 22 hours ago

Job description

Job Type
Full-time
Description
POSITION TITLE: Field and Network Operations Technician
TEAM: Managed Services
REPORTS TO: Director of Managed Services
FLSA CLASSIFICATION: Hourly, Non-exempt
LOCATION: Headquarters (On-Site)
ABOUT US
At the heart of Gable lies a passion that transcends the conventional. We're more than just creators of visual communications; we're experts at creating experiences. We believe that every brand, building, and place has a unique story to tell, and our mission is to elevate the way they are seen, experienced, and remembered.
We are committed to fostering a collaborative and inclusive work environment where team members can thrive and contribute to our shared success.
POSITION OVERVIEW
This role provides Tier 1 and Tier 2 technical support through remote management tools, phone, and email to help maximize system uptime and maintain a high level of client satisfaction. The Network Operations Technician works closely with internal Gable technical teams, remote technicians, and third-party vendors to diagnose, escalate, and resolve software, hardware, connectivity, and CMS-related issues.
The position is responsible for timely ticket resolution, accurate documentation in ConnectWise, operational metrics support, knowledge base contributions, and consistently representing Gable's commitment to responsive, professional, and effective service. The position requires periodic field service backfill to support service and installation.
KEY RESPONSIBILITIES
Technical Support and Troubleshooting
  • Respond to support requests in a timely, professional, courteous, and patient manner.
  • Provide Tier 1 and Tier 2 technical support using remote management tools, phone, and email.
  • Troubleshoot software, hardware, computer, media player, CMS applications, endpoint performance, and connectivity issues.
  • Communicate technical information clearly to non-technical users while maintaining a positive support experience. Follow up with users, clients, vendors, and internal teams to confirm issues are fully resolved.
  • Conduct field service repairs for kiosks, LED boards and related systems.
Ticket Management and Part Tracking Documentation
  • Resolve tickets within established service level agreements and escalate unresolved or complex issues appropriately.
  • Accurately document incidents, troubleshooting steps, resolutions, and support activity in ConnectWise.
  • Organized, up-to-date ticket records and inventory records using proper ConnectWise procedures.
  • Participate in service ticket reviews and provide data for reports, metrics, and other requests as directed.
  • Contribute to internal knowledge base documentation, procedures, support guides, and training materials as needed.
  • Coordinate allocation and shipping of replacement parts to job sites for service support.
  • Field Service and Systems Deployment Support
  • Configure, deploy, maintain, and support computers, media players, cellular connectivity devices, and related peripherals for kiosks and LED displays.
  • Set up and deploy new computer systems for kiosks, LED displays, digital signage endpoints, and related managed systems.
  • Support software installations, updates, patches, password resets, user account management, and access permissions.
  • Prepare requests for NTE proposals with anticipated labor and material estimates as directed.
  • Support remote technicians by providing diagnostic instructions, guidance, and follow-through.
  • Service Quality, Security, and Continuous Improvement
  • Respond to client correspondence and requests timely and in alignment with metrics and contractual requirements.
  • Perform routine maintenance and system checks as necessary to support endpoint uptime and quality or service.
  • Follow company security policies, service management principles, and technical support best practices.
  • Maintain a high degree of customer service for all support requests and represent Gable professionally.
QUALIFICATIONS
  • Associate degree in Information Technology, Computer Science, or a related field preferred.
  • Equivalent technical training or related work experience may be accepted.
  • One to three years of help desk, desktop support, technical support, or related experience preferred.
  • Experience with ticketing systems, remote support tools, and service management platforms preferred.
  • Experience supporting both software and hardware systems, including computers, media players, peripherals, and connectivity devices.
  • Strong AV, computer, digital signage, and hardware knowledge preferred.
  • Strong attention to detail, organizational skills, and ability to multitask in a support environment.
  • Direct experience servicing LED boards and/or kiosks preferred.
  • Excellent communication skills, positive customer service attitude, and ability to explain technical information clearly.
  • Strong desire to learn new software, hardware systems, digital signage technologies, and support processes.
PHYSICAL REQUIREMENTS
This position requires the ability to perform administrative and technical support tasks in an office and service support environment. The team member must have manual dexterity to operate computers, phones, tools, devices, peripherals, and related technical equipment, along with visual acuity with correction and the ability to speak and hear effectively.
WORK ENVIRONMENT
  • This role is based primarily at headquarters and operates in an office/service support environment with occasional exposure to fabrication, manufacturing, and warehouse facilities.
  • The team member may occasionally be exposed to factory conditions such as noise, fumes, dust, mist, moving equipment, and production activities. Appropriate safety procedures and personal protective equipment must be followed when required.
TRAVEL
Up to 25% travel may be required. Travel may be local, out-of-state, or international and may occasionally be required on short notice depending on service needs. The role may also require work outside regularly scheduled hours when needed to support service issues.
ACCOMMODATION STATEMENT
Gable is committed to providing reasonable accommodation to individuals with disabilities throughout the hiring process and in the workplace. If you require an accommodation to complete an application, participate in an interview, or perform the essential functions of a position, please let us know. Requests for accommodation will be considered on a case-by-case basis, consistent with applicable law.
COMPENSATION
Compensation is commensurate with education and experience. Compensation includes hourly pay, overtime eligibility, 401(k) participation, and ESOP participation.
Requirements
ADDITIONAL REQUIREMENTS
All prospective team members must pass a criminal background check and drug test. Candidates must also meet I-9 and E-Verify employment eligibility requirements.
Salary Description
$25 - $29 per hour

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