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Director Store Operations Jobs (NOW HIRING)

Kohl's

You will serve as a key partner to Merchandising, Planning, Store Operations, and Leadership to maximize sales productivity and brand differentiation. You will drive the implementation of enterprise ...

Rural King

Director of Store Operations

Mattoon, IL

Direct and approve what is put on the company intranet, Associate Toolkit, to ensure a manageable workload capacity for the stores. * Attend meetings to represent store operations in cross functional ...

Rural King

Director of Store Operations

Mattoon, IL · On-site

Direct and approve what is put on the company intranet, Associate Toolkit, to ensure a manageable workload capacity for the stores. * Attend meetings to represent store operations in cross functional ...

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Director Store Operations information

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$22.5K

$101.6K

$185K

How much do director store operations jobs pay per year?

As of Jul 16, 2026, the average yearly pay for director store operations in the United States is $101,614.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,000.00 and $120,000.00 per year, depending on experience, location, and employer.

What jobs pay 500,000 a year in the US?

In the US, high-level executive roles such as Chief Executive Officers (CEOs), Chief Operating Officers (COOs), and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like investment bankers, certain medical specialists, and successful entrepreneurs can also reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.

What does a director of store operations do?

A director of store operations oversees the daily functions of retail stores, including managing staff, ensuring sales targets are met, maintaining customer service standards, and implementing company policies. They develop strategies to improve store performance, analyze sales data, and coordinate with other departments to ensure operational efficiency.

What is the highest position in a retail store?

The highest position in a retail store is typically the Store Manager or Store Director, responsible for overall operations, staff management, and sales performance. In larger organizations, regional or district managers oversee multiple stores, but within a single store, the Store Director holds the top leadership role.

How does a Director of Store Operations typically collaborate with store managers and other department leaders to drive overall performance?

A Director of Store Operations regularly works closely with store managers to set and monitor performance goals, share best practices, and address operational challenges. They often partner with leaders from departments such as merchandising, human resources, and loss prevention to ensure cohesive strategies across all stores. This cross-functional collaboration helps align company objectives, improves the customer experience, and supports consistent execution of policies and initiatives. Effective communication and relationship-building are essential for fostering a high-performing, unified team environment.

What are the key skills and qualifications needed to thrive as a Director of Store Operations, and why are they important?

To thrive as a Director of Store Operations, you need expertise in retail management, budgeting, merchandising, and a proven track record of overseeing multi-unit operations, typically backed by a bachelor's degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and workforce scheduling tools is crucial. Strong leadership, problem-solving, and communication skills enable effective team management and cross-departmental collaboration. These skills and qualities drive operational efficiency, sales growth, and consistent customer experiences across all store locations.

What does a director of operations actually do?

A director of store operations oversees the daily functions of retail stores, including managing staff, ensuring sales targets are met, and maintaining customer service standards. They develop strategies to improve efficiency, implement policies, and coordinate with other departments to support overall business goals.

What is the difference between Director Store Operations vs Store Manager?

AspectDirector Store OperationsStore Manager
ResponsibilitiesOversees multiple store locations, develops strategic plans, manages regional teamsManages daily store activities, supervises staff, ensures sales targets are met
CredentialsBachelor's degree, extensive retail experience, leadership skillsHigh school diploma or equivalent, retail experience, customer service skills
Work EnvironmentCorporate offices, regional meetings, multiple store sitesIn-store, direct customer interaction, daily store operations

The main difference between a Director Store Operations and a Store Manager is the scope of responsibility. The Director oversees multiple stores and focuses on strategic planning, while the Store Manager handles daily store operations and staff management. Both roles require retail experience, but the Director typically has broader leadership and strategic skills.

More about Director Store Operations jobs
What cities are hiring for Director Store Operations jobs? Cities with the most Director Store Operations job openings:
What are the most commonly searched types of Store Operations jobs? The most popular types of Store Operations jobs are:
What states have the most Director Store Operations jobs? States with the most job openings for Director Store Operations jobs include:
What job categories do people searching Director Store Operations jobs look for? The top searched job categories for Director Store Operations jobs are:
Director Store Operations jobs near you
Infographic showing various Director Store Operations job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $101,614 per year, or $48.9 per hour.
Director, Store Operations (Workforce Management)

Director, Store Operations (Workforce Management)

Dollar General

Goodlettsville, TN

Full-time

Re-posted 28 days ago

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,515 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview

Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.


Job Details

General Summary:

Provide leadership and oversight to the store operations workforce management team and ensure the successful administration of workforce management software. Direct the labor planning function to ensure store labor expense tracks to the financial plan and is optimized to drive store performance. Provide strategic leadership in developing optimizations for both the WFM team’s way of work and field labor operations.

*Location: SSC (In office)

Duties & Responsibilities:

  • Leadership and optimization of the workforce management software solution and labor models including management of system driver data, store scheduling models, and store staffing models. Ensures 100% accuracy in issued labor budgets.
  • Leadership of Retail labor expense management which includes budgeting, forecasting, ad hoc analytics, and reporting on all labor expense accounts totaling greater than $4 Billion annually. Reconciliation of variances to LY, budget, and forecast (minimal variance to forecast is the expectation).
  • Create and implement labor productivity and effectiveness initiatives that demonstrate improved expense management or revenue. Ability to lead changes inclusive of gathering organizational buy-in and effectively cascading through field operations.  
  • Create and lead training initiatives to ensure proper education of field users and increase system adoption. Regularly interact with field leaders to gather perspectives and opportunities then action on the feedback.
  • Provide oversight and recommend enhancements to the Store Operations sales planning & exceptions processes and production of Operating Statements (store-level P&Ls).
  • Work cross functionally representing Store Operations on enterprise wide initiatives and projects.

Qualifications

Knowledge, Skills and Abilities:

  • Lead strategic and analytical store operating model work through teams composed of direct reports, cross functional representatives and field partners. Strong project management and time management skills required. Ability to manage competing priorities.  
  • Strong understanding of engineered labor standards, workforce management concepts and applications, operational models, process improvement techniques, and labor laws such as Fair Workweek.
  • Strong understanding of engineered labor standards, workforce management concepts and applications, operational models, process improvement techniques, and labor laws such as Fair Workweek.
  • Expertise in WFM software such as Legion, Kronos/UKG, or Reflexis. Strong understanding of WFM software offerings such as pay rules, time & attendance, scheduling rules and engines, demand forecasting, earned wage access programs, and employee engagement. Strong understanding of SaaS development cycles, UAT, troubleshooting, and end user support.
  • Experience using AI tools to increase productivity and operational results.
  • Strong knowledge and comfortability with MS Office (Word, Excel, and PowerPoint). Experience with Access database is preferred.
  • Expertise in business intelligence tools and techniques such as 1010data, Microsoft PowerBI, PowerQuery, Tableau, Qlik Sense, APT, etc.   
  • Experience with enterprise financial and HCM systems such as Oracle, Anaplan, SAP, Workday, etc.

Work Experience and/or Education:

  • Bachelor’s degree in a related field (Business Administration, Finance, Engineering, Analytics, etc.) required, MBA preferred.
  • At least 5 years of leadership experience in retail, convenience, or QSR workforce management.
  • Experience in leadership and development of teams.
Qualifications:

Knowledge, Skills and Abilities:

  • Lead strategic and analytical store operating model work through teams composed of direct reports, cross functional representatives and field partners. Strong project management and time management skills required. Ability to manage competing priorities.  
  • Strong understanding of engineered labor standards, workforce management concepts and applications, operational models, process improvement techniques, and labor laws such as Fair Workweek.
  • Strong understanding of engineered labor standards, workforce management concepts and applications, operational models, process improvement techniques, and labor laws such as Fair Workweek.
  • Expertise in WFM software such as Legion, Kronos/UKG, or Reflexis. Strong understanding of WFM software offerings such as pay rules, time & attendance, scheduling rules and engines, demand forecasting, earned wage access programs, and employee engagement. Strong understanding of SaaS development cycles, UAT, troubleshooting, and end user support.
  • Experience using AI tools to increase productivity and operational results.
  • Strong knowledge and comfortability with MS Office (Word, Excel, and PowerPoint). Experience with Access database is preferred.
  • Expertise in business intelligence tools and techniques such as 1010data, Microsoft PowerBI, PowerQuery, Tableau, Qlik Sense, APT, etc.   
  • Experience with enterprise financial and HCM systems such as Oracle, Anaplan, SAP, Workday, etc.

Work Experience and/or Education:

  • Bachelor’s degree in a related field (Business Administration, Finance, Engineering, Analytics, etc.) required, MBA preferred.
  • At least 5 years of leadership experience in retail, convenience, or QSR workforce management.
  • Experience in leadership and development of teams.
Education:UNAVAILABLEEmployment Type: FULL_TIME

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About Dollar General

Sourced by ZipRecruiter

What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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