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Director Store Operations Jobs in Virginia (NOW HIRING)

Dollartree

Director, Merchandise Operations

Chesapeake, VA · On-site

$158K - $189K/yr

As the Director Sales Promotions at Dollar Tree's Store Support Center (SSC) in Chesapeake, VA, you ... Partner closely with Merchandising, Store Operations, Marketing, Space Planning and other ...

Madewell

Store Director

Fairfax, VA · On-site

$74K - $92K/yr

Job Summary As the Store Director, you are accountable for every aspect of your retail store ... Manage store operations, systems, and technology while ensuring accountability. * Recruit, train ...

Jcrew

Store Director

Fairfax, VA · On-site

$74K - $92K/yr

Job Summary As the Store Director, you are accountable for every aspect of your retail store ... Manage store operations, systems, and technology while ensuring accountability. * Recruit, train ...

Dollar Tree

Director - IT Store Applications

Chesapeake, VA · On-site

$172K - $193K/yr

... Director, IT Store Applications is responsible for leading the strategy, roadmap development, and ... Serve as a strategic technology partner to senior leaders across store operations and field ...

Dollartree

Director - IT Store Applications

Chesapeake, VA · On-site

$172K - $193K/yr

... Director, IT Store Applications is responsible for leading the strategy, roadmap development, and ... Serve as a strategic technology partner to senior leaders across store operations and field ...

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Director Store Operations information

What does a director of store operations do?

A director of store operations oversees the daily functions of retail stores, including managing staff, ensuring sales targets are met, maintaining customer service standards, and implementing company policies. They develop strategies to improve store performance, analyze sales data, and coordinate with other departments to ensure operational efficiency.

How does a director of store operations typically collaborate with store managers and other department leaders to drive overall performance?

A Director of Store Operations regularly works closely with store managers to set and monitor performance goals, share best practices, and address operational challenges. They often partner with leaders from departments such as merchandising, human resources, and loss prevention to ensure cohesive strategies across all stores. This cross-functional collaboration helps align company objectives, improves the customer experience, and supports consistent execution of policies and initiatives. Effective communication and relationship-building are essential for fostering a high-performing, unified team environment.

What are the key skills and qualifications needed to thrive as a director of store operations?

To thrive as a Director of Store Operations, you need expertise in retail management, budgeting, merchandising, and a proven track record of overseeing multi-unit operations, typically backed by a bachelor's degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and workforce scheduling tools is crucial. Strong leadership, problem-solving, and communication skills enable effective team management and cross-departmental collaboration. These skills and qualities drive operational efficiency, sales growth, and consistent customer experiences across all store locations.

What is the difference between Director Store Operations vs Store Manager?

AspectDirector Store OperationsStore Manager
ResponsibilitiesOversees multiple store locations, develops strategic plans, manages regional teamsManages daily store activities, supervises staff, ensures sales targets are met
CredentialsBachelor's degree, extensive retail experience, leadership skillsHigh school diploma or equivalent, retail experience, customer service skills
Work EnvironmentCorporate offices, regional meetings, multiple store sitesIn-store, direct customer interaction, daily store operations

The main difference between a Director Store Operations and a Store Manager is the scope of responsibility. The Director oversees multiple stores and focuses on strategic planning, while the Store Manager handles daily store operations and staff management. Both roles require retail experience, but the Director typically has broader leadership and strategic skills.

What are popular job titles related to Director Store Operations jobs in Virginia? For Director Store Operations jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Director Store Operations jobs in Virginia look for? The top searched job categories for Director Store Operations jobs in Virginia are:
Director Store Operations jobs near you
Infographic showing various Director Store Operations job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 3% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Director, Merchandise Operations

Dollartree

Chesapeake, VA • On-site

$158K - $189K/yr

Full-time

Posted 10 days ago

Dollar Tree rating

4.4

Company rating: 4.4 out of 10

Based on 2,513 frontline employees who took The Breakroom Quiz

37th of 39 rated national retailers

Job description

Your leadership, strategic thinking, and ability to drive cross-functional alignment make you an excellent fit for our Director, Sales Promotions role.

About Your Role:
As the Director Sales Promotions at Dollar Tree's Store Support Center (SSC) in Chesapeake, VA, you'll lead enterprise-wide strategies that drive sales productivity and in-store execution. This role is responsible for developing and optimizing promotional planning, implementation of merchandise driven initiatives, and ensuring seamless communication across merchandising and store operations. You will play a critical role in aligning merchandising strategy with store execution to deliver a consistent and compelling customer experience across our 9,000+ stores.

Strategic Leadership & Business Partnership

  • Lead strategic initiatives that drive sales growth through promotional planning, merchandising execution, and project management.
  • Partner closely with Merchandising, Store Operations, Marketing, Space Planning and other departments to align enterprise priorities and execution strategies.
  • Serve as a trusted advisor to senior leadership on sales-driving initiatives, store productivity, and the customer experience.
  • Collaborate with Space Planning to establish clear merchandising guidance that supports operational excellence in stores.

Model Store Operations & Merchandising Support

  • Optimize model store layouts, fixture space and labor support to support import reviews, line reviews, and special merchandising projects.
  • Oversee the Sample Approval Letter (SAL) process, including UPC validation, sample management, and storage.
  • Serve as a subject matter expert to Merchants regarding store execution capabilities, limitations, and best practices.

Develop & Execute Merchandise Strategy

  • Partner with Merchants to develop and execute merchandising strategies, seasonal programs, and promotional events.
  • Lead the development of store set documentation, implementation guides, and promotional execution materials.
  • Direct Project Managers responsible for key initiatives, including Drive the Business and the Field Leadership meetings.
  • Collaborate with Marketing to develop effective in-store signage, promotional materials, and customer-facing communications.

Communication & Store Execution

  • Lead the development and distribution of communication tools, including Sales Planners, Weekly Store Newsletters, and Special Project communications.
  • Ensure merchandising programs, promotional initiatives, and operational changes are communicated clearly and consistently to stores.
  • Partner with Store Operations to maximize execution, compliance, and program effectiveness across all locations.
  • Facilitate field feedback sessions and conduct regular store visits to identify opportunities, improve execution, and enhance the customer experience.

Leadership & Talent Development

  • Build, lead, and develop a high-performing team through coaching, performance management, and succession planning.
  • Establish and implement talent development strategies that strengthen organizational capability within Sales Promotions.
  • Serve as a mentor, coach, and influential leader across the organization.

Minimum Requirements

  • 10+ years of progressive leadership experience in retail merchandising, store operations, sales planning, or related functions.
  • Demonstrated success leading large cross-functional teams and enterprise-level initiatives in a complex retail environment.
  • Strong understanding of store operations, merchandising principles, and promotional strategy.
  • Proven ability to translate strategic priorities into scalable execution plans that drive measurable business results.
  • Exceptional communication, leadership, and stakeholder management skills
  • Bachelor's degree or equivalent experience; advanced degree preferred

Salary Range: $158k-189k base + bonus + equity (based on experience)

Full time500 Volvo Parkway,Chesapeake,Virginia 23320BuyingDollar Tree

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About Dollar Tree

Sourced by ZipRecruiter

With Dollar Tree and Family Dollar, we put value front and center for our customers. We do this by providing our customers with quality merchandise, amazing values, convenience, and a fun shopping experience. Whether you’re looking for the thrill of the hunt at Dollar Tree or shopping for your favorite brands at Family Dollar, you’re sure to find savings on a great selection of merchandise in our stores.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Chesapeake, VA, US

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