The Director partners with senior business and technology leaders across Store Operations, the broader Unified Commerce Solutions organization, and corporate partner functions to translate ...
The Director partners with senior business and technology leaders across Store Operations, the broader Unified Commerce Solutions organization, and corporate partner functions to translate ...
Store Operations Specialist Our Mission: Enable everyone to make their house a home. Our Vision: To ... Operates all equipment in a safe manner per directed procedures. * Ensures a safe working and ...
Store Operations Specialist Our Mission: Enable everyone to make their house a home. Our Vision: To ... Operates all equipment in a safe manner per directed procedures. * Ensures a safe working and ...
Store Operations Specialist
Lubbock, TX · On-site
Store Operations Specialist Our Mission: Enable everyone to make their house a home. Our Vision: To ... Operates all equipment in a safe manner per directed procedures. * Ensures a safe working and ...
Store Operations Specialist
Lubbock, TX · On-site
Store Operations Specialist Our Mission: Enable everyone to make their house a home. Our Vision: To ... Operates all equipment in a safe manner per directed procedures. * Ensures a safe working and ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
Assistant Store Director - Store 018- Houston Kirby Store 018 Houston Kirby The Fiesta Mart Assistant Store Director will assist the Store Director in the complete operation of a designated store.
Assistant Store Director - Store 018- Houston Kirby Store 018 Houston Kirby The Fiesta Mart Assistant Store Director will assist the Store Director in the complete operation of a designated store.
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
Assistant Store Director - Store 018- Houston Kirby Store 018 Houston Kirby The Fiesta Mart Assistant Store Director will assist the Store Director in the complete operation of a designated store.
Assistant Store Director - Store 018- Houston Kirby Store 018 Houston Kirby The Fiesta Mart Assistant Store Director will assist the Store Director in the complete operation of a designated store.
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
... · Direct administrative functions, including management and maintenance of: Petty cash ... with store manager. * · Manage operational processes and practices, including: Store expense ...
New
Quick apply
... · Direct administrative functions, including management and maintenance of: Petty cash ... with store manager. * · Manage operational processes and practices, including: Store expense ...
New
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
This position is responsible for assisting in the proper operation of all departments within the grocery store. The Assistant Store Director will assist the Store Director in focusing upon store ...
Director Store Operations information
What jobs pay 500,000 a year in the US?
In the US, high-level executive roles such as Chief Executive Officers (CEOs), Chief Operating Officers (COOs), and other C-suite positions often have annual compensation exceeding $500,000, especially in large corporations. Additionally, specialized roles like investment bankers, certain medical specialists, and successful entrepreneurs can also reach or surpass this income level, often requiring extensive experience, advanced skills, and significant responsibility.
What does a director of store operations do?
A director of store operations oversees the daily functions of retail stores, including managing staff, ensuring sales targets are met, maintaining customer service standards, and implementing company policies. They develop strategies to improve store performance, analyze sales data, and coordinate with other departments to ensure operational efficiency.
What is the highest position in a retail store?
The highest position in a retail store is typically the Store Manager or Store Director, responsible for overall operations, staff management, and sales performance. In larger organizations, regional or district managers oversee multiple stores, but within a single store, the Store Director holds the top leadership role.
How does a Director of Store Operations typically collaborate with store managers and other department leaders to drive overall performance?
A Director of Store Operations regularly works closely with store managers to set and monitor performance goals, share best practices, and address operational challenges. They often partner with leaders from departments such as merchandising, human resources, and loss prevention to ensure cohesive strategies across all stores. This cross-functional collaboration helps align company objectives, improves the customer experience, and supports consistent execution of policies and initiatives. Effective communication and relationship-building are essential for fostering a high-performing, unified team environment.
What are the key skills and qualifications needed to thrive as a Director of Store Operations, and why are they important?
To thrive as a Director of Store Operations, you need expertise in retail management, budgeting, merchandising, and a proven track record of overseeing multi-unit operations, typically backed by a bachelor's degree in business or a related field. Familiarity with point-of-sale (POS) systems, inventory management software, and workforce scheduling tools is crucial. Strong leadership, problem-solving, and communication skills enable effective team management and cross-departmental collaboration. These skills and qualities drive operational efficiency, sales growth, and consistent customer experiences across all store locations.
What does a director of operations actually do?
A director of store operations oversees the daily functions of retail stores, including managing staff, ensuring sales targets are met, and maintaining customer service standards. They develop strategies to improve efficiency, implement policies, and coordinate with other departments to support overall business goals.
What is the difference between Director Store Operations vs Store Manager?
| Aspect | Director Store Operations | Store Manager |
|---|---|---|
| Responsibilities | Oversees multiple store locations, develops strategic plans, manages regional teams | Manages daily store activities, supervises staff, ensures sales targets are met |
| Credentials | Bachelor's degree, extensive retail experience, leadership skills | High school diploma or equivalent, retail experience, customer service skills |
| Work Environment | Corporate offices, regional meetings, multiple store sites | In-store, direct customer interaction, daily store operations |
The main difference between a Director Store Operations and a Store Manager is the scope of responsibility. The Director oversees multiple stores and focuses on strategic planning, while the Store Manager handles daily store operations and staff management. Both roles require retail experience, but the Director typically has broader leadership and strategic skills.
What are the most commonly searched types of Store Operations jobs in Texas? The most popular types of Store Operations jobs in Texas are:
What are popular job titles related to Director Store Operations jobs in Texas? For Director Store Operations jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Director Store Operations jobs in Texas look for? The top searched job categories for Director Store Operations jobs in Texas are:
Full-time
Medical, Dental, Vision, Retirement
Posted 22 days ago
Signet Jewelers rating
6.8
Based on 292 frontline employees who took The Breakroom Quiz
18th of 28 rated jewelry retailers
Job description
We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
IT Director, Store Solutions Engineering & Architecture
Location: Dallas, TX or Akron, OH (Hybrid)
POSITION SUMMARY:
The Director, Store Solutions Engineering & Architecture is the senior technology leader, accountable for the engineering, architecture, and operational health of Signet's in-store technology ecosystem across our brand portfolio. This is a leader-of-leaders role: the Director develops a team of managers, technical leads, and senior individual contributors who design, build, modernize, and operate the systems store associates rely on every day, including POS, store mobility, device management, payment technology, store networking, and the supporting operational and observability tooling. The Director owns the multi-year Store Solutions technical roadmap and is equally accountable for production reliability, incident response, and the day-to-day operational performance of these platforms in production. The Director partners with senior business and technology leaders across Store Operations, the broader Unified Commerce Solutions organization, and corporate partner functions to translate operational priorities and customer experience strategy into resilient, supportable, and cost-effective technology outcomes.
RESPONSIBILITIES:
Store Solutions Leadership & Team Development
- Lead, coach, and develop Store Solutions managers, engineers, analysts, support leaders, and senior individual contributors; operate as a leader-of-leaders rather than a tactical operator.
- Build and maintain a proactive, service-oriented support culture focused on minimizing store disruption and improving the team-member experience.
- Lead the evolution toward AI-assisted operational support and software delivery practices, equipping teams with integrated SDLC and operational tooling to improve delivery speed, quality, troubleshooting, and support responsiveness.
- Foster a culture of accountability, collaboration, technical excellence, operational discipline, and continuous improvement.
- Champion engineering and operational health using measurable performance indicators including support responsiveness, incident reduction trends, release quality, system uptime, and delivery effectiveness.
Store Solutions Strategy, Architecture & Modernization
- Own and maintain the multi-year Store Solutions technology roadmap aligned to broader Unified Commerce and enterprise technology strategies.
- Lead modernization efforts across POS systems, store mobility platforms, device management, payment technologies, and operational tooling.
- Define and enforce architectural standards, integration patterns, platform governance, and lifecycle management practices for Store Solutions technologies.
- Partner with enterprise architecture, infrastructure, cybersecurity, and application teams to ensure scalable, secure, and supportable solutions.
- Drive evaluation and adoptions of emerging technologies that improve store productivity, customer experience, operational efficiency, and supportability.
Store Operations Support & Reliability
- Own availability, performance, and incident-response posture for platforms in scope; partner with InfoSec on security and data-protection requirements.
- Ensure stores receive responsive, proactive, and business-aware support that minimizes operational impact and protects revenue.
- Lead major incident management and escalation processes involving stores, vendors, carriers, infrastructure teams, and third-party providers.
- Communicate with senior leaders about issues, including brand presidents, senior store operations leaders, and other key stakeholders.
- Drive root-cause analysis and permanent corrective actions for recurring store issues, connectivity failures, POS instability, payment disruptions, and device performance concerns.
- Establish and monitor service levels, operational KPIs, peak-readiness plans, disaster recovery capabilities, and support performance metrics.
- Partner with InfoSec and Infrastructure teams to maintain secure and compliant store environments.
- Ensure store technology deployments, upgrades, and changes are properly tested, communicated, and executed with minimal business disruption.
- Lead continuous improvement initiatives focused on release quality, observability, monitoring, support tooling, and operational efficiency.
Business Partnership & Store Experience Alignment
- Build and maintain trust-based, peer-level relationships with senior business partners across Unified Commerce, Operations, and corporate functions.
- Translate store operational needs and customer experience priorities into actionable technology roadmaps and support models.
- Serve as the primary technology leader representing Store Solutions in cross-functional planning, prioritization, and executive discussions.
- Communicate technical risks, operational impacts, priorities, and trade-offs in clear business language.
- Maintain strong understanding of store operations, including sales workflows, inventory processes, customer engagement, fulfillment operations, and associate productivity challenges.
- Balance project delivery priorities with operational support demands to ensure stable store execution.
Delivery, Vendor & Partner Management
- Lead successful delivery of Store Solutions projects and operational initiatives.
- Manage relationships with POS vendors, managed service providers, telecom carriers, payment providers, hardware vendors, and system integrators.
- Hold vendors and internal teams accountable for SLAs, delivery quality, operational performance, support responsiveness, and financial commitments.
- Coordinate multi-vendor escalations and cross-functional issue resolution efforts impacting store operations.
- Support enterprise rollout planning including communication planning, training coordination, deployment readiness, pilot execution, and post-implementation stabilization.
Financial & Operational Stewardship
- Own Store Solutions operating budgets, capital planning, hardware lifecycle planning, and vendor financial management.
- Drive vendor optimization, license rationalization, and FTE / contingent workforce conversions where they improve economics, capability, and continuity.
- Ensure responsible prioritization of investments that improve operational reliability, customer experience, and long-term maintainability.
- Develop business cases and ROI analysis for modernization, replacement, and operational improvement initiatives.
POSITION QUALIFICATIONS:
Required Experience
- 10+ years of progressive IT leadership experience supporting retail, omnichannel, or consumer-facing technology environments.
- 5+ years leading Store Solutions, POS, retail infrastructure, or store operations technology teams.
- Demonstrated experience leading through senior managers, technical leads, and senior individual contributors.
- Track record of building trust-based relationships with senior business partners (Director / VP level) outside of direct reporting lines.
- Proven ability to manage large-scale, business-critical retail technology environments with high operational uptime requirements.
- Experience supporting distributed retail store environments across multiple locations (states and countries) and multiple brands.
- Strong background in incident management, operational support, peak readiness, and disaster recovery planning.
- Proven comfort and effectiveness operating in a matrixed environment - both for technology delivery (across shared platforms, infrastructure, security, and SI partners) and across business partners with competing priorities; able to drive aligned outcomes without direct authority.
- Strong financial acumen, including operating-budget ownership and vendor / SI economic management.
Preferred Qualifications
- Specialty retail or jewelry retail experience.
- Multi-national store solutions experience.
- Experience leading POS modernization or store technology transformation initiatives.
- Experience supporting endless aisle, BOPIS, ship-from-store, or unified commerce capabilities.
- Experience adopting modern engineering and delivery metrics (DORA, DX, or comparable).
- Experience adopting AI-assisted, end-to-end SDLC tooling at team or organization scale.
- Experience managing strategic SI partnerships in an SOW / managed-service operating model.
Technical & Leadership Skills
- Strong understanding of retail store operations and store associate workflows.
- Strong working knowledge of:
- POS platforms and payment systems
- Store networking and connectivity technologies
- Mobile device management (MDM)
- Cloud architecture and distributed systems
- APIs, integrations, and microservices
- IT service management and operational support practices
- Monitoring and observability platforms
- Incident management and root-cause analysis methodologies
- Strong leadership presence with the ability to remain calm, organized, and fact-based during high-pressure operational situations.
- Exceptional prioritization and multitasking capabilities in fast-paced retail environments.
- Exceptional communication range and equally effective with senior executives at the top of the house (CEO, brand presidents, CDTO, CFO/COO) and with engineers, store associates, support technicians, and vendor partners closer to the work; adjusts substance, depth, and tone to audience, making technical complexity land in business terms upward and translating strategic intent into concrete, executable direction downward.
- Strong coaching, mentoring, and organizational leadership capabilities.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Teams).
Critical Success Factors
- Ability to effectively balance operational support, modernization efforts, and project delivery.
- Strong sense of ownership and accountability for store uptime and operational stability.
- Deep empathy for store associates and customer experience impacts.
- Ability to simplify complexity and drive alignment across business and technology teams.
- Strong analytical and decision-making skills grounded in facts, data, and operational impact.
- Ability to lead through ambiguity and competing priorities while maintaining team focus and execution discipline.
BENEFITS & PERKS:
- Competitive healthcare, dental & vision insurance
- 401(k) matching after one year of employment
- Generous time off + company holidays
- Merchandise discount
- Learning & Development programs
- Much more!
What Signet Jewelers employees say
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About Signet Jewelers
Sourced by ZipRecruiter
At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Akron, OH, US
Year founded
1949