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Director Service Operations Jobs in Baton Rouge, LA

Nexpera LLC

Operations Manager

Darrow, LA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

In addition, we provide an unmatched array of sulfur-based chemicals and related services to a diverse set of industries. Position Purpose Nexpera's Operations Manager will manage, direct, and ...

New

Compass Group

Director of Environmental Services

Baton Rouge, LA

$90K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will coordinate the tasks of the Assistant Directors and Operations Managers and will serve as ... High customer service and quality attitude * Ability to work under pressure and meet established ...

Compass Group

Director of Environmental Services

Baton Rouge, LA · On-site

$90K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will coordinate the tasks of the Assistant Directors and Operations Managers and will serve as ... High customer service and quality attitude * Ability to work under pressure and meet established ...

HGA

Operations Manager

Baton Rouge, LA · On-site

... exceptional service to our customers. Key Responsibilities * Manage the P&L for the office ... Work with local Engineering Manager and Project Director to ensure proper utilization of resources ...

PAH Management

Operations Manager

Baton Rouge, LA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead departmental training in PAH Management service standards using the steps to effective ... Manager and Regional Director of Operations immediately. * Assist with vendor contract ...

Pearson

Advanced Associate, Customer Service

Baton Rouge, LA · On-site

$11.50 - $15.75/hr

Familiarity with operational reporting and data analysis. * Knowledge of Pearson VUE testing services, IntelliVUE, Service Direct, or related platforms. Key Competencies You'll be a strong fit if you ...

New

W3Global Inc.

Tax Director

Baton Rouge, LA

... service. This position works closely with the Sheriff, parish officials, taxing bodies, legal ... Direct, supervise, and manage all operations of the Sheriff's Tax Office. * Oversee the billing ...

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All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Baton Rouge, LA

Director Service Operations information

See Baton Rouge, LA salary details

$32.6K

$103.4K

$172.4K

How much do director service operations jobs pay per year?

As of Aug 16, 2026, the average yearly pay for director service operations in Baton Rouge, LA is $103,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,500.00 and $130,100.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Baton Rouge, LA?

The most popular types of Service Operations jobs in Baton Rouge, LA are:

What job categories do people searching Director Service Operations jobs in Baton Rouge, LA look for?

The top searched job categories for Director Service Operations jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Director Service Operations jobs?

Cities near Baton Rouge, LA with the most Director Service Operations job openings:

Director Service Operations jobs near you

Operations Manager

Nexpera LLC

Darrow, LA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Nexpera leads the way in sulfuric acid and potassium hydroxide regeneration, offering a comprehensive range of products and services that optimize processes, minimize environmental impact, and allow our partners to focus on their core operations. With the industry’s largest facility network, we ensure unmatched reliability and drive innovation across the industrial landscape. In addition, we provide an unmatched array of sulfur-based chemicals and related services to a diverse set of industries.


Position Purpose

Nexpera's Operations Manager will manage, direct, and implement the operations objectives of the Burnside, Louisiana facility to ensure the safe, reliable, and cost-effective production of sulfuric acid. In the short term, the position is accountable for on-time production, plant reliability, operating efficiency, and product quality. Over the longer term, the Operations Manager formulates, plans, and implements operating strategies in alignment with the objectives of the Company and its customers. The position is accountable for the overall performance of the operations department and for the development of its supervisory and operating personnel.


Primary Responsibilities:

  • Manage the operations function in support of business growth, including the introduction of new operating systems and modifications to existing systems and components, while meeting facility financial objectives, ensuring the safety of operations and employees, and maintaining on-time production and product quality.
  • Direct the production of sulfuric acid in accordance with all established safety, health, and environmental procedures, and ensure that all personnel perform their work in compliance with those procedures.
  • Ensure compliance with all applicable regulatory requirements, including OSHA Process Safety Management (29 CFR 1910.119), the EPA Risk Management Program, and U.S. Department of Transportation requirements for the handling of hazardous materials.
  • Assess and develop the supervisory and operator talent and skill base in order to achieve growth objectives and to meet market needs such as reduced cost, efficient production cycle times, and reliable delivery.
  • Research, plan, target, and control reductions in operating costs; achieve annual financial objectives; and prepare, control, and forecast the departmental budget.
  • Coordinate efforts among support departments within the facility to ensure a smooth workflow and cost-efficient output through effective interdepartmental communication and support.
  • Provide leadership in the evaluation and implementation of new processes and systems technology in order to meet operating objectives.
  • Enhance productivity through effective written and verbal communication throughout the organization; keep supervisors apprised of scheduling, production capability, and problem areas; maintain a productive working rapport with employees at all levels; and resolve departmental conflicts.
  • Provide work direction, orientation, training, and work review to assigned personnel, and project a positive, professional image to employees, customers, the industry, and the community served by the Company.


Qualifications

  • Education
    • Bachelor's degree in Chemical Engineering, Mechanical Engineering, or a related technical discipline.
    • A Master's degree in engineering or an M.B.A. is preferred.


  • Experience
    • A minimum of ten (10) years of experience in chemical or continuous-process manufacturing operations, including knowledge of process operations, heat transfer, thermodynamics, and safety procedures. Direct experience with sulfuric acid production is strongly preferred.
    • A minimum of three (3) years of experience in an industrial environment as an operations supervisor or managing supervisors of non-exempt operations employees


  • Knowledge, Skills, & Abilities
    • A demonstrated commitment to safety and to delivering high-quality work that meets the needs of internal and external customers.
    • Excellent written and verbal communication skills, with the ability to present complex concepts to all levels of the organization, from operating personnel to senior leadership.
    • Strong leadership skills and the ability to contribute effectively within a dynamic, team-oriented environment.
    • The ability to receive and act on constructive feedback and to promote a culture of continuous improvement.
    • Working knowledge of process control systems, production metrics, and budgeting and cost-control practices.
    • Formal training in OSHA Process Safety Management, general OSHA standards, or RCRA is preferred.


  • Work Environment
    • Work is performed on-site at an active sulfuric acid manufacturing facility and requires moving throughout the plant, climbing stairs and ladders, and standing or walking for extended periods.
    • The employee may be exposed to chemicals, noise, heat, and other conditions typical of a chemical manufacturing environment, and is required to wear all designated personal protective equipment (PPE) and to adhere to all safety procedures at all times.
    • The position may require availability outside of standard business hours, including occasional on-call and off-shift support, to address operational needs.
    • Travel is minimal, typically less than ten percent (10%).


Benefits

NEXPERA’s comprehensive benefits package includes paid time off policies, including vacation, sick leave, 12 holidays per year, and paid parental leave for all employees; as well as health, dental, vision, and long and short-term disability insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Additionally, Chemical Operators are eligible for the annual Local Performance-Based Compensation program.


Additional information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.