Director Service Operations Jobs in Baton Rouge, LA

Description

Delta360 is a family-owned company with over 50 years of experience delivering fuel, lubricant, propane, equipment, logistics, and reliability solutions across industrial, commercial, and emergency response environments. With operations across multiple states and a growing integrated services platform, Delta360 is committed to operational excellence, customer service, safety, and long-term partnerships.

Delta360 is seeking an experienced, hands-on, and highly organized professional to join our team as Director of Revenue Operations. This role provides leadership and oversight for three key teams: Customer Service Representatives, the Billing Team, and the Inventory Team. The Director of Revenue Operations is responsible for ensuring accurate billing, timely customer invoicing, strong customer support, effective inventory controls, and consistent coordination between operations, sales, accounting, and leadership.

This position plays a critical role in the Revenue Department by improving processes, supporting team accountability, resolving customer and billing issues, and ensuring accurate information flows from order entry through invoicing, inventory review, and collections support.

This role is located Baton Rouge, Louisiana. 

Team Leadership and Department Management

Manage, coach, and support the Customer Service Representative, Billing, and Inventory teams.

Provide daily direction, prioritization, and support to ensure the teams meet department goals and business needs.

Establish clear expectations, workflows, benchmarks, and performance standards for each team.

Monitor workloads, staffing needs, training needs, attendance, productivity, and team performance.

Create accountability within the department while maintaining a professional, service-focused team culture.

Identify opportunities to improve communication, reduce delays, and strengthen coordination between teams.

Develop and maintain department procedures, checklists, reporting tools, and process documentation.

Lead team meetings, follow up on open items, and communicate updates to leadership as needed.

Customer Service Representative Team Oversight

Oversee the Customer Service Representative team responsible for customer support, order entry, account coordination, and issue resolution.

Ensure customer inquiries, service requests, account questions, and internal requests are handled accurately and timely.

Support the team with escalated customer issues, billing questions, delivery concerns, pricing questions, and account follow-up.

Ensure sales orders and customer information are entered accurately and routed properly for billing, inventory, operations, and sales follow-up.

Partner with sales and operations teams to resolve customer concerns and maintain a high standard of service.

Monitor customer communication standards and help ensure consistent follow-through from the team.

Billing and Accounts Receivable Oversight

Oversee full-cycle accounts receivable and customer sales order processing.

Manage the timely and accurate preparation of customer invoices, statements, receipts, credits, and account adjustments.

Review bills of lading, delivery tickets, purchase orders, pricing, tax details, and customer account requirements for accuracy.

Ensure billing is completed according to company procedures, customer requirements, and internal deadlines.

Review and resolve billing discrepancies, missing documentation, pricing concerns, tax issues, and customer account questions.

Work closely with accounting, operations, sales, dispatch, and leadership to complete and correct sales orders as needed.

Assist with period closing procedures, reconciliations, reporting, and other revenue-related accounting support.

Support collections efforts by ensuring invoices, statements, credits, and account documentation are accurate and available.

Inventory Team Oversight

Oversee the Inventory team responsible for inventory review, reconciliation support, documentation, and process accuracy.

Ensure inventory transactions, adjustments, transfers, usage, and supporting documentation are reviewed for accuracy and completeness.

Monitor inventory-related exceptions, discrepancies, variances, and unresolved issues that may impact billing or financial reporting.

Partner with operations and branch teams to ensure inventory information is accurate and aligned with delivery tickets, product movement, and customer billing.

Support inventory controls, audit preparation, reporting, process improvement, and timely follow-up on inventory-related issues.

Help identify recurring inventory errors and work with the appropriate teams to correct root causes.

Process Improvement, Reporting, and Cross-Functional Support

Establish department benchmarks, goals, reporting expectations, and progress tracking for the teams managed by this position.

Seek operational efficiency by identifying process gaps, bottlenecks, duplication of work, and opportunities for automation or standardization.

Prepare reports, updates, and analysis related to billing, accounts receivable, customer service activity, inventory issues, and department performance.

Support system and process improvements that strengthen accuracy, visibility, accountability, and customer experience.

Partner with leadership to evaluate staffing needs, training needs, team structure, and department priorities.

Maintain strong communication with internal departments to ensure customer needs, billing requirements, and inventory issues are addressed timely.

Perform special projects and other duties as assigned.

Requirements

5 or more years of billing, accounts receivable, revenue, customer service operations, inventory, accounting support, or related experience preferred. Prior management or supervisory experience required, preferably leading multiple teams or functions. Bachelor's degree preferred, but not required. Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook. Strong understanding of customer invoicing, sales order processing, documentation review, and account reconciliation support. Strong organization skills with the ability to manage multiple priorities, deadlines, and competing requests. Ability to identify problems, investigate root causes, and implement practical solutions. High attention to detail and commitment to accuracy. Strong communication skills and ability to work effectively with customers, team members, operations, sales, accounting, and leadership. Ability to work independently while also leading and supporting a team-oriented department.

Experience in fuel, lubricants, oil and gas, logistics, transportation, industrial services, or a multi-branch operating environment. Experience managing customer service, billing, accounts receivable, inventory, or revenue operations teams. Experience developing procedures, improving workflows, tracking team performance, and implementing process improvements. Experience with ERP, billing, dispatch, inventory, or accounting systems preferred. Strong Excel skills and ability to review data, identify issues, and summarize findings for leadership. Candidates located in Natchez, Mississippi or willing to relocate to Natchez are strongly preferred.

Leadership and Team Development Accountability Customer Service Billing and Accounts Receivable Accuracy Inventory Control Support Problem Solving Communication Time Management Process Improvement Cross-Functional Collaboration

This position primarily operates in a professional office environment but may occasionally require visits to operational facilities, branch locations, customer locations, events, or field environments. Ability to sit, stand, walk, use a computer, and communicate effectively is required. Occasional lifting, travel, and extended work hours may be necessary depending on business needs.

Minimal to moderate travel may be required based on business needs, meetings, branch support, training, process implementation, or company events.

Customer Service Representative, Billing, and Inventory teams have clear direction, accountability, and consistent follow-through. Customer invoices, statements, receipts, credits, and account documentation are accurate and completed on time. Billing discrepancies, customer issues, sales order issues, and inventory exceptions are resolved quickly and professionally. Processes are documented, repeatable, and continuously improved to reduce errors and delays. Strong collaboration exists between customer service, billing, inventory, operations, sales, accounting, and leadership. Department performance is tracked through meaningful goals, benchmarks, reporting, and follow-up.

Salary Description: $100,000+ per year, commensurate with experience, qualifications, and overall fit for the position. Delta360 offers a competitive benefits package, training and development opportunities, and opportunities for professional growth within a rapidly growing organization.

At Delta360, we value your success and offer training, coaching, and opportunities for continued education and promotional growth. Join a rapidly growing, profitable company with significant growth across sales revenue and sales volume in recent years. Competitive health benefits coverage and retirement package. Learning and development opportunities from a highly diverse and talented peer group, including experts across a wide range of fields. Opportunities to build relationships through company and industry events while contributing to a team-oriented culture.

This job description outlines the general responsibilities and requirements of the position and is not intended to be an exhaustive list of all duties or qualifications. Delta360 is an equal opportunity employer and values integrity, professionalism, safety, teamwork, and accountability across all areas of the organization.