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Director Service Operations Jobs in Utah (NOW HIRING)

FleetPride, Inc.

Service Manager

Salt Lake City, UT · On-site

... operations, managing the overall performance of all areas of the Service Center including P&L ... Delegate and direct Service tasks; monitor the Service department workflow processes and progress ...

Fleetpride

Service Manager

Salt Lake City, UT · On-site

$80 - $120/hr

... operations, managing the overall performance of all areas of the Service Center including P&L ... Delegate and direct Service tasks; monitor the Service department workflow processes and progress ...

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Director Service Operations information

See Utah salary details

$31K

$98K

$163.4K

How much do director service operations jobs pay per year?

As of Sep 3, 2026, the average yearly pay for director service operations in Utah is $98,029.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,700.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Utah?

The most popular types of Service Operations jobs in Utah are:

What are popular job titles related to Director Service Operations jobs in Utah?

For Director Service Operations jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Utah look for?

The top searched job categories for Director Service Operations jobs in Utah are:

What cities in Utah are hiring for Director Service Operations jobs?

Cities in Utah with the most Director Service Operations job openings:

Director Service Operations jobs near you

Service Operations Coordinator

ImageFIRST Healthcare Laundry Specialists

Salt Lake City, UT • On-site

$70K - $83K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

ImageFIRST rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

8th of 62 rated cleaning companies

Job description

Overview

ImageFIRST is the largest national provider of linen and laundry services specializing in the healthcare industry. With a 97% customer retention rate, we are committed to providing remarkable, white-glove service to our customers.

We are seeking a motivated and results-driven Service Operations Coordinator to lead the daily execution of Service operations at an ImageFIRST facility.

This is a dynamic, hands-on leadership role. You will own how service gets delivered every day, partnering closely with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, product control, fleet readiness, safety, and financial performance. This is one of the most visible and impactful roles in the local operation with real accountability for results and a direct path toward senior Service and Operations leadership positions.

Check out our company page: https://www.imagefirst.com/company/


Responsibilities

What You'll Do

• Lead daily face-to-face check-ins with Customer Advocates, providing them with coaching, feedback, and support to help them execute our daily service standards.

• Analyze route and customer data to identify ways to improve service performance and growth opportunities.

• Translate those insights into specific, business-minded recommendations and actions for the Service teams.

• Anticipate challenges before they arise and drive solutions that improve retention and customer loyalty.

• Help ensure fleet readiness and compliance with DOT and safety standards.

• Track action plans through to measurable improvement in service, revenue, and profitability.

What We're Looking For

• Ability to lead, influence, and direct people. This includes ability to build trust and respect with Customer Advocates and partner with our District Service Managers and plant leadership team.

• Willingness to speak up, deliver direct feedback, and follow through on execution.

• Energized by frequent daily interaction and positive relationship building with associates.

• Ability to turn data into insight, and insight into clear recommendations and action.

• Strong organizational, analytical, and problem-solving abilities. Very comfortable working in Excel (pivot tables, formulas, data cleanup) and Power BI.

• Excellent communication and customer service skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Experience in service, operations, logistics, distribution, or route-based businesses preferred.

• Associate degree or higher required.

• Valid driver's license and ability to obtain DOT medical certification.


Qualifications

If you're a hands-on leader who enjoys solving problems, developing people, and improving customer experience, we want to hear from you. 

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Weekly pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Paid Parental Leave
  • Tuition Reimbursement 
  • Referral Program
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

What ImageFIRST employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom