Director Service Operations Jobs in Utah (NOW HIRING)

In this role, you will lead a dynamic team, focused on defining, designing and quoting Services that are meant to enable positive Customer outcomes. The person in this role will establish new and critical Dematic services, ensure the quoting tools and business processes drive quality and efficiency to support data-driven sales enablement and successful service contract execution. As a leader in the Lifecycle Solution Consulting team, this Director will not only foster the growth of Dematic Services, but will build strong relationships across the Dematic Americas organization, with Dematic partners and suppliers, as well as empower and enable a team which is key to thriving Customer relationships.We offer:

• What we offer:

  • Career Development

  • Competitive Compensation and Benefits

  • Pay Transparency

  • Global Opportunities

  Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

  Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  The base pay range for this role is estimated to be $180,000 - $220,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

• Lead a team focused on designing and costing service solutions to best fit customer success, including, but not limited to Resident Maintenance, Remote Support, Managed Services, Customer Operational Readiness, Solution Audits and Optimizations, Training, Field Service.
• Support service solutions and quoting for the Americas, as well as Intercompany global efforts, as required.
• Cultivate a continuous improvement, collaborative and customer success culture within a high-performing Service Consulting team.
• Support efforts to improve quoting tools and processes, in a holistic, cross-department fashion, incorporating requirements and dedicating resources to testing and change management.
• Collaborate with organization leaders, local and global, to define new Service offerings, establish methods to efficiently quote, support change management and enablement holistically across Solution Development, the Sales organization, Operations and other teams.
• Create relationships and processes with Business Solutions to incorporate Service Quotes in a timeframe that supports speed-to-market expectations.
• Collaborate to establish efficient processes to incorporate services related to new suppliers and 3rd party technologies, specifically to compliment and promote Dematic services, not conflict nor compete.
• Evaluate Dematic services, service bundles, SaaS packages for Customer outcome effectiveness. Recommend changes to better enable Dematic Customers and better fit Customer expectations.
• Ensure utilization of the Service Consulting team, per budget expectations.
• Maintain Service Consulting team staffing to accommodate quoting per commercial metric expectations.
• Effectively plan, budget, and execute team meetings for positive and lasting impact.

Skills & Capabilities

• Action and Solution-oriented
• Ability to elevate others in performance and culture, regardless of reporting structure
• Creative collaboration and conflict resolution
• Ability to prioritize across multiple competing business needs
• Able to apply Return-on-Investment thinking to continuous improvement initiatives
• Exceptional communication skills

Experience

• Minimum 8 years demonstrated Supply Chain, Engineering, or Operations leadership experience
• Demonstrated experience defining requirements for continuous improvement and implementing
• Experience affecting positive organizational change, with change management best practices
• Demonstrated experience developing careers of individual contributors and leaders alike.
• Experience defining Key Performance Indicators, as well as methods to measure and motivate a team to achieve improvements.
• Demonstrated ability to think, support and lead strategically.

Education & Certifications

• BA or BS in Communication, Business, Psychology, Engineering, Supply Chain or similar field, required
• CAPM or PMP desired

Additional Job Description

• 30% travel required (depending on needs of the team & business)
• Maintain presence in office with team, in accordance to a flexible, hybrid "Be where you need to be" model
• Camera-on expectation during virtual meetings