Director Service Operations Jobs in Utah (NOW HIRING)

Join our team and build your career with momentum as we champion your growth, elevate your ideas and engage you in purpose-driven work that makes a real difference every day.Who we areFounded in 1997, Merrick Bank is an FDIC-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers nationwide.What we doWe provide credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. As a leader in non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated, scalable payment solutions for businesses.Merrick Bank ranks among the top 20 FDIC-insured credit card issuers in the U.S. and among the top 15 merchant acquirers by transaction volume.Position Summary:The Director, Deposit Operations supports the overall deposit activities of Merrick Bank Corporation (the “Bank”) by overseeing the deposit area systems, call-center operations and support staff and is critical in the implementation of new deposit related products and systems. This position will work closely with multiple departments at the Bank to ensure all aspects that pertain to or impact the deposit operations team are researched, designed, and implemented successfully. The Director, Deposit Operations supports the AVP, Deposit Manager by maintaining a thorough knowledge of the deposit operations processes for multiple processing platforms, performing various daily, and monthly oversight audits of deposit operations and assists the deposit operations teams in completing required deposit functions and in identifying and solving complex deposit operation issues as required.Essential Functions:Assists the AVP Deposit Manager in directing and overseeing the deposit operations for the Bank by maintaining a thorough knowledge of multiple processing platforms and the associated daily, monthly, quarterly and annual deposit process and controls and identifies improvements to such processes to add efficiency, automation and scalability.Assist in or oversees in the research, planning and implementation of new processes and new products including cost/benefit analysis, identifying all tasks and any risks involved when scoping new products or systems.Oversee in identifying, designing, documenting and implementing controls for deposit and call-center operations.Oversees, installs, modifies, documents, tests and implements Deposit processes in support of operations.Oversees the daily, weekly and monthly auditing of account servicing and deposit account operations.Performs analyses of systems, deposit and call-center operations to improve efficiency and customer satisfaction.Collaborates with other areas of the Bank impacted by or impacting deposit operations.Works directly with Jack Henry, the department’s primary processors, to ensure all necessary systems and applications are operational to support deposit operations.Creates training for the deposit and call-center staff regarding new processes or products and initiatives.Assists in conducting studies and making recommendations for improving and automating the deposit operations. Works with the AVP Deposit Manager to implement recommendations.Completes special projects as assigned by the AVP Deposit Manager.Compliance with Laws & Regulations:Responsible for developing, documenting, communicating, maintaining, and enforcing effective control system policies and procedures within your area of oversight.Responsible to act in a timely manner to update policies and procedures when changes in operating conditions occur and / or breakdowns or noncompliance with laws and regulations appear.Responsible for complying with all of the Bank’s internal control policies and procedures.Responsible for understanding and complying with all laws and regulations to which the Bank is subject.Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts.Education and Experience:Bachelor's Degree in Accounting, Business Administration Finance or equivalent experience is required, four (4)+ years' experience accepted in lieu of education requirement. Master's degree is preferred.Six (6)+ years' experience in retail deposit operations or front-line deposit servicing and related accounting entries is required.Preferred candidates will have experience in the following:experience with Consumer compliance regulations (BSA/AML, UDAAP, Reg. DD, OFAC).experience in call-center or vendor oversightexperience with core banking software and other core sub-systems (ex. internet banking, document management and/or workflows.)Summary of Qualifications:Strong analytical and problem-solving skills.High-level knowledge of deposit products and operations.High-level knowledge of deposit systems and processingHigh-level knowledge of Bank laws and regulations such as BSA, Reg. DD, Reg. E, CIP, Consumer Privacy, NACHA, etc.Strong managerial and interpersonal skillsHigh degree of skill with Microsoft Office Excel, Business Intelligence Software (such as Cognos BI), and business analytic methodologies.High degree of self-motivation, with the ability to work independently and think critically.Detail oriented with strong organizational skills and the ability to manage multiple on-going assignments.Why join usWe believe in putting people first by supporting our customers, employees and our partners while creating opportunities for everyone to reach their potential. From fostering work-life balance to rewarding good work and innovative ideas, we invest in what matters most, our people.At Merrick Bank, you’ll be part of a collaborative, customer-focused team where you can grow your career while making a meaningful impact.Our Employee Value PropositionCompetitive Pay, including a Bonus Target or Variable Pay Incentive ProgramBenefits Package -Medical, Dental, and Vision (plus much more)401(k) Plan with Company MatchShort- & Long-Term DisabilityWellness ProgramsGroup Life and AD&D InsurancePaid Vacation, Sick Days and bank HolidaysEmployee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service RecognitionWe offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know. #J-18808-Ljbffr