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Director Service Operations Jobs in Arizona (NOW HIRING)

POSITION SUMMARY The Operations Director is responsible for assisting the Head of Operations in the ... Research, evaluate, purchase and manage school services including building maintenance ...

Service Manager

Tempe, AZ · On-site

$144K/yr

Vice President of Operations Location: Tempe, AZ - travel across Greater Phoenix Compensation: Up ... Collaborate with the Director and marketing/sales teams on revenue growth strategies. * Manage ...

Service Manager

Tempe, AZ · On-site

$144K/yr

Vice President of Operations Location: Tempe, AZ - travel across Greater Phoenix Compensation: Up ... Collaborate with the Director and marketing/sales teams on revenue growth strategies. * Manage ...

About the role The Operations Director is the installation leader and provides strategic oversight ... Supports Project Development team as requested for Service partner data calls, meetings, schedules ...

... Direct Hire * 1st Shift Job Responsibilities Operations & Management * Oversee all aspects of ... Lead, train, and motivate service technicians, dispatchers, and coordinators to achieve ...

This position oversees the kitchen's operational and financial responsibilities. This position supervises an Assistant Food Service Director and/or a team of Food Service Supervisors and/or Cooks who ...

Showing results 41-60

Director Service Operations information

See Arizona salary details

$31.7K

$100.3K

$167.3K

How much do director service operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director service operations in Arizona is $100,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $126,300.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Arizona?

The most popular types of Service Operations jobs in Arizona are:

What are popular job titles related to Director Service Operations jobs in Arizona?

For Director Service Operations jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Arizona look for?

The top searched job categories for Director Service Operations jobs in Arizona are:

What cities in Arizona are hiring for Director Service Operations jobs?

Cities in Arizona with the most Director Service Operations job openings:

Infographic showing various Director Service Operations job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $100,346 per year, or $48.2 per hour.

Operations Director

Empower AI Inc.

Fort Huachuca, AZ • On-site

Full-time

Re-posted 11 days ago


Job description

Overview

Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai.

Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company's commitment to hiring and supporting active-duty and veteran employees.

Responsibilities

As a Senior Program/Project Lead, you will operate at the intersection of mission, technology, and leadership-supporting Army efforts to defend, operate, and sustain the IT environment. Based at Fort Huachuca, this role combines handson technical execution with seniorlevel leadership across cybersecurity, operational engineering, enterprise sustainment, and field services.

You will be responsible for ensuring systems remain secure, compliant, and missionready, guiding RMF and ATO sustainment activities, overseeing Tier II/III operations, and advising government leadership on risk, resilience, and operational improvements. This position is ideal for senior military or industry professionals who want to continue making a direct impact on Army readiness while mentoring and leading technical teams in a dynamic operational environment.

Key Responsibilities:

  • Lead missioncritical projects and programs, with responsibility for scope, schedule, risk, and crossfunctional coordination
  • Project and program management for AI/MLenabled solutions and IT modernization initiatives, including strategic planning, risk management, and alignment with enterprise transformation objectives
  • Lead and support cybersecurity, operations, engineering, and sustainment activities across Army enterprise IT environments supporting missions at Fort Huachuca and supported locations
  • Provide seniorlevel Risk Management Framework (RMF) leadership, including ATO sustainment, security assessments, POA&M development and management, continuous monitoring oversight, and compliance documentation in eMASS and related systems
  • Perform or oversee Tier II and Tier III operational engineering and breakfix support, including incident, problem, and change management for missioncritical enterprise systems
  • Lead and support network, systems, and cybersecurity operations, including ACAS vulnerability scanning, STIG compliance, endpoint security, configuration management, and remediation planning
  • Provide technical leadership for operational engineering and sustainment, including system baseline management, testing and validation in controlled environments, lifecycle support, and implementation of approved changes
  • Interface directly with government stakeholders, Subject Matter Experts, and senior leadership to assess risk, recommend technical solutions, support decisionmaking, and improve operational performance
  • Lead or contribute to technical documentation and reporting, including system design plans, build guides, enterprise technical procedures, afteraction reports, and operational briefings using Governmentapproved templates and repositories
  • Support change, configuration, and release management (CCRM) activities, including coordination with the Change Advisory Board (CAB) and validation of security and interoperability impacts
  • Mentor and provide technical guidance to junior and midlevel personnel across cybersecurity, operations, engineering, and field service functions, supporting workforce development and mission continuity
  • Support onsite and field activities, including system installations, site surveys, Move/Add/Change actions, and operational support as required at Fort Huachuca and other supported locations
Qualifications

Required Qualifications:

  • Active Secret clearance (TS/SCI eligibility preferred depending on tasking)
  • Bachelor's or master's degree in computer science, Engineering, Information Technology, or related field (or equivalent military/industry experience)
  • 10 -15+ years experience across one or more of the following:
    • Cybersecurity / Information Assurance
    • Network or Systems Engineering
    • IT Operations / Enterprise Sustainment
    • Field Services or Operational Engineering
  • Strong understanding of DoD cybersecurity and IT operations frameworks, including RMF, NIST 800-53, ITIL, and DoD cyber workforce requirements
  • Ability to lead teams, work independently, and operate in mission-critical environments

Preferred Qualifications:

  • DoD 8570 / 8140 certifications (e.g., CISSP, CASP, Security+, CE certifications)
  • Prior service or direct support experience at Fort Huachuca
  • Experience supporting NETCOM, Army Cyber Command, or enterprise DoDIN operations
  • Background in mentoring or technical leadership roles

Physical Requirements:

  • Ability to sit or stand for extended periods
  • Ability to move between buildings and facilities
  • Ability to travel up to 10% as mission requires
About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm's overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.

If hired for this position, the base salary range would be within the range provided. The base salary range represents the anticipated low and high end of the salary range for this position. Actual salaries may vary based on various factors including but not limited to work location, skills, experience, gov con contractual requirements, and performance. The range listed is just one component of Empower AI's total compensation package for employees.

Pay Band MinUSD $136,100.00/Yr.Pay Band MaxUSD $210,670.00/Yr.Employment Type: FULL_TIME