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Director Service Operations Jobs in Arizona (NOW HIRING)

Jj

Associate Director, PSC Operations

Phoenix, AZ · On-site

Customer Service Operations Job Category: People Leader All Job Posting Locations: Charlotte, North ... The Associate Director, Patient Service Center (PSC) Operations is responsible for leading a team ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...

SmartRent

Director, Customer Service

Phoenix, AZ · Hybrid

The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...

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Director Service Operations information

See Arizona salary details

$31.7K

$100.3K

$167.3K

How much do director service operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director service operations in Arizona is $100,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $126,300.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Arizona?

The most popular types of Service Operations jobs in Arizona are:

What are popular job titles related to Director Service Operations jobs in Arizona?

For Director Service Operations jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Arizona look for?

The top searched job categories for Director Service Operations jobs in Arizona are:

What cities in Arizona are hiring for Director Service Operations jobs?

Cities in Arizona with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $100,346 per year, or $48.2 per hour.

Director, Program Management (Service Operations)

ASM

Phoenix, AZ

Full-time

Re-posted 11 days ago

Job description

Role Summary

The Director, Program Management position is a global operations leader responsible for the end-to-end delivery, scalability, and performance of ASM's operational service capabilities supporting semiconductor equipment manufacturing, installation, and lifecycle sales and services. Operating in a highly complex, customer-critical environment, this position will partner with Field Services, Manufacturing, Supply Chain, Engineering, and Commercial teams. 

This role owns the global operating model, ensuring consistent execution, operational excellence, and customer impact across ASM's worldwide footprint. 

Roles & Responsibilities 

Operational Strategy & Governance

  • Define and execute the global Operations Services strategy aligned with ASM's business objectives, product roadmap, and installed base growth.
  • Establish operating model that balances standardization with regional execution needs.
  • Create governance, operating cadence, and performance management framework across regions.
  • Strategic Advisor in operational scalability, risk, and service readiness. 

Service Delivery & Execution 

  • Ownership of global delivery of operational services:
  • Equipment manufacturing and configuration
  • Tool installation and ramp readiness
  • Installed base lifecycle support
  • Customer and fab-site operational requirements
  • Drive adherence to service standards, KPIs, SLAs, and customer commitments
  • Ensure seamless handoffs from field leadership in the customer experience

Process Optimization & Continuous Improvement 

  • Reduce variation and improve commonality within regional tool and workflow management for increased speed, quality, and scalability.
  • Improve operational efficiencies through the identification of automation, digitization and technology solutions.
  • Proactively manage operational risk, compliance and business continuity 

Financial & Resource Management 

  • Ownership of operational budget, cost optimization initiatives, and productivity targets.
  • Partner with Global planning to forecast demand, manage capability, and drive cost improvements ensuring effective resource planning across teams, regions, and service lines.

People Leadership & Capability Building 

  • Lead, develop, and inspire a high-performing, diverse leadership team.
  • Build and grow organizational capability through talent development, succession planning, and workforce planning.
  • Foster accountability, collaboration, customer focus, and continuous improvement.
  • Driver culture of safety and inclusion across operations. 

Cross-Functional & External Partnership 

  • Partner closely with Product, Engineering, Supply Chain, Software, Customer Support, HR, and Finance.
  • Act as the operational interface for key customers and supplier when needed.
  • Ensure seamless handoffs across end -to-end value streams. 

Qualifications

  • Bachelor's degree in Business, Engineering, Operations Management, or a related field; Master's degree preferred.
  • 10+ years of progressive experience in operations, service delivery, and/or operational leadership roles in semiconductor equipment, high-tech capital services, or manufacturing.
  • Proven experience leading large, global, and cross-functional teams.
  • Strong track record of driving operational excellence, transformation, and scalable service models.
  • Demonstrated financial acumen, including budgeting, cost management, and ROI analysis 

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