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Director Service Operations Jobs in Arizona (NOW HIRING)

SmartRent

Director, Customer Service

Phoenix, AZ · On-site

The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for ...

Corporate-Chefs

Food Service Director

Tempe, AZ · On-site

$75K/yr

Food Service Director Job Reference Number: 41495 Employment Type: Full-Time , Onsite Segment ... At least two years of experience coordinating food service operations. * Previous experience with ...

Elior North America

Food Service Director

Tempe, AZ · On-site

Food Service Director Job Reference Number: 41495 Employment Type: Full-Time , Onsite Segment ... At least two years of experience coordinating food service operations. * Previous experience with ...

Elior North America

Food Service Director

Tempe, AZ

Food Service Director Job Reference Number: 41495 Employment Type: Full-Time , Onsite Segment ... At least two years of experience coordinating food service operations. * Previous experience with ...

Aligneddc

Director, Operations

Phoenix, AZ · On-site

Director, Operations - Chandler, AZ Does the thought of joining one of the fastest-growing ... Oversees requirements and delivery of services provided by Operations, Security, and Safety. Drives ...

Digital Air Strike

Director, Operations

Scottsdale, AZ · On-site

The Director of Operations will provide direct, hands-on ownership of team performance, career development, and service delivery across these functions, freeing the Sr. VP to focus on strategic and ...

Kestra Holdings

Client Service Director

Tempe, AZ · On-site

The Client Service Director is a senior individual contributor role within our Client Service team ... This role blends relationship management, operational expertise and follow-through, and cross ...

Kestra Holdings

Client Service Director

Tempe, AZ · On-site

The Client Service Director is a senior individual contributor role within our Client Service team ... This role blends relationship management, operational expertise and follow-through, and cross ...

Kestra Holdings

Client Service Director

Tempe, AZ · On-site

The Client Service Director is a senior individual contributor role within our Client Service team ... This role blends relationship management, operational expertise and follow-through, and cross ...

Kestra Holdings

Client Service Director

Tempe, AZ · On-site

The Client Service Director is a senior individual contributor role within our Client Service team ... This role blends relationship management, operational expertise and follow-through, and cross ...

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Showing results 21-40

All JobsService Operations JobsDirector Service Operations JobsDirector Service Operations Jobs in Arizona

Director Service Operations information

See Arizona salary details

$31.7K

$100.3K

$167.3K

How much do director service operations jobs pay per year?

As of Sep 1, 2026, the average yearly pay for director service operations in Arizona is $100,346.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,400.00 and $126,300.00 per year, depending on experience, location, and employer.

What is a director of service operations?

A Director of Service Operations is a senior management professional responsible for overseeing the delivery and efficiency of a company's service operations. They ensure that customer service processes, support teams, and operational workflows run smoothly and effectively. Their role often includes developing strategies to improve service quality, managing budgets, leading teams, and collaborating with other departments to align service goals with overall business objectives. Directors of Service Operations play a key role in driving customer satisfaction and operational excellence within an organization.

What are the key skills and qualifications needed to thrive as a director of service operations?

To thrive as a Director of Service Operations, you need strong leadership, strategic planning, and operational management skills, typically supported by a bachelor’s or master’s degree in business or a related field. Familiarity with CRM platforms, IT service management tools, and Lean or Six Sigma certifications is commonly required. Exceptional communication, problem-solving, and change management abilities help you drive performance and foster a positive team culture. These competencies are crucial for ensuring efficient service delivery, customer satisfaction, and alignment with organizational goals.

What are some common challenges faced by a director of service operations, and how can they be effectively managed?

Directors of Service Operations often encounter challenges such as balancing customer satisfaction with operational efficiency, managing cross-functional teams, and adapting to rapidly evolving technologies. Effective management involves fostering clear communication across departments, implementing data-driven performance metrics, and encouraging a culture of continuous improvement. Regularly reviewing service processes and investing in team development can also help address bottlenecks and enhance overall service delivery.

What is the difference between Director Service Operations vs Service Manager?

AspectDirector Service OperationsService Manager
ResponsibilitiesOversees multiple service departments, develops strategic initiatives, manages large teams, and aligns service goals with company objectives.Manages daily service delivery, supervises service teams, handles customer issues, and ensures service quality at the operational level.
Required CredentialsBachelor's degree; often MBA or related certifications; extensive experience in service management.Bachelor's degree; experience in service delivery; certifications like ITIL or customer service management are common.
Work EnvironmentCorporate offices, strategic planning sessions, cross-department collaboration.On-site service centers, customer sites, operational meetings.

The main difference between a Director Service Operations and a Service Manager lies in scope and strategic focus. The Director oversees multiple departments and aligns service strategies with business goals, while the Service Manager handles day-to-day service delivery and customer interactions. Both roles require relevant experience and certifications, but the Director's role is more strategic and leadership-oriented.

What are the most commonly searched types of Service Operations jobs in Arizona?

The most popular types of Service Operations jobs in Arizona are:

What are popular job titles related to Director Service Operations jobs in Arizona?

For Director Service Operations jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Director Service Operations jobs in Arizona look for?

The top searched job categories for Director Service Operations jobs in Arizona are:

What cities in Arizona are hiring for Director Service Operations jobs?

Cities in Arizona with the most Director Service Operations job openings:

Director Service Operations jobs near you
Infographic showing various Director Service Operations job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $100,346 per year, or $48.2 per hour.

Director, Customer Service

SmartRent

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Who We Are
SmartRent (NYSE: SMRT) is revolutionizing how people live and work with the industry's only end-to-end platform designed for the rental housing industry. By uniting purpose-built software, integrated hardware and full implementation and support in one ecosystem, we help owners and operators simplify operations, cut costs and deliver exceptional resident experiences. Recognized by Deloitte, HousingWire and the PropTech Breakthrough Awards, SmartRent is shaping the future of property technology and redefining what it means to make rental housing smarter.
Job Description
The Director of Customer Service oversees the strategic and operational management of the Customer Service department, ensuring alignment with organizational objectives. This role is responsible for leading diverse teams across the US as well as offshore in India, managing both direct and indirect customer interactions. The Director guides a team of Managers, Supervisors and their respective agent teams to deliver exceptional customer experiences for residents and property managers using the company's products and software. By driving strategic planning, analyzing performance metrics, and fostering cross-functional collaboration, the Director ensures the department's continued success and growth while maintaining high customer satisfaction. Lastly, this is a hybrid role based out of our Scottsdale, AZ headquarters.
Responsibilities
Strategic Leadership:
  • Develop and execute a comprehensive strategy for the Customer Support department to align with company goals.
  • Establish long-term initiatives to enhance customer service quality and efficiency.
  • Collaborate with executive leadership to ensure department objectives support organizational priorities.
  • Own vendor relationships for outsourced/offshore customer service operations, including SLA management, QA oversight, and performance reporting.

Department Oversight:
  • Supervise the performance of all Customer Service Managers and their teams, ensuring operational excellence.
  • Monitor key performance indicators (KPIs) and service level agreements (SLAs) to maintain high standards of service.
  • Analyze performance data to identify trends, challenges, and opportunities for improvement.

Cross-Functional Collaboration:
  • Partner with teams across the company such as Product, Engineering, and Account Management to provide seamless customer support.
  • Represent the Customer Support department in organizational projects, advocating for customer-centric solutions.

Performance Management:
  • Conduct regular performance reviews with Managers, offering constructive feedback and development opportunities.
  • Set performance benchmarks and accountability measures across the department.
  • Recognize outstanding achievements while addressing areas for improvement.

Escalation Management.
  • Act as the final escalation point for complex or high-priority issues.
  • Ensure swift, effective resolutions to the escalated cases while maintaining customer satisfaction.

Process Improvement:
  • Design and implement standardized policies and procedures to optimize support operations.
  • Drive continuous process improvement initiatives and ensure successful adoption across teams.
  • Stay informed of industry trends and integrate relevant best practices into department strategies.

Training and Development:
  • Oversee training programs to ensure staff are equipped with the necessary skills and knowledge.
  • Foster a culture of continuous learning, growth, and professional development.

Reporting and Communication:
  • Provide regular updates on departmental performance, achievements, and challenges to senior leadership.
  • Deliver actionable insights and recommendations to support organizational decision-making.

Additional Responsibilities:
  • Set and direct division goals and objectives.
  • Manage multiple complex projects and programs effectively.
  • Develop and administer a comprehensive division budget.
  • Analyze complex problems and achieve resolution.
  • Communicate clearly and concisely, both orally and in writing.
  • Establish and maintain effective working relationships.

Required Qualifications
  • Bachelor's degree in Business, Communication, Management, or Information Technology (IT) or related field with six (6) years related experience in customer service management or customer service supervisory roles OR
  • Associates degree in Business, Communication, Management, or Information Technology (IT) or related field with eight (8) years related experience in customer service management or customer service supervisory roles.
  • Proven track record of managing large, diverse teams in call center environments and achieving departmental success.
  • Experience managing outsourced/offshore customer service vendor relationships, including SLA management, quality assurance, and performance reporting.
  • Strong leadership, team management, and interpersonal communication skills.
  • Strategic planning and analytical expertise with a results-oriented mindset.
  • Proficiency with customer support tools and software (i.e. CRMs, workforce management, and QA tools)
  • Excellent problem-solving and decision-making capabilities.
  • Experience with Intercom is a plus, demonstrating the ability to optimize customer support workflows and leverage technology for improved service delivery.

#LI-Hybrid
We Put Our Employees First
We offer a comprehensive and competitive benefits package designed to support your well-being and future. For our US employees, this includes medical, dental, vision, and life insurance with low deductibles and 75-100% employer contributions. We also provide flexible and generous PTO (because we know how important work-life balance is), a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans for pets and legal services and an employee stock purchase plan to help you invest in your future.
You'll fit right in if you:
  • Do the hard work and go out of your way to deliver excellence
  • Own outcomes and learn from your mistakes
  • Are a collaborative and supportive team player-win or lose, you lift others up
  • Value authenticity, diverse perspectives, and inclusion in the workplace
  • Have a passion for smart tech and the real estate industry

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