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Director Sales Support Jobs in Michigan (NOW HIRING)

Hexagon AB

Director, Commercial Sales Support

Novi, MI · On-site

Director, Commercial Sales Support Summary Director, Commercial Sales Support Division: Americas Portable Division Position Summary The Director, Commercial Sales Support, leads the Americas Portable ...

Bekum Group

Technical Sales Support

Williamston, MI · On-site

Sales Support: * Assist Director Sales & Marketing, Regional Sales Managers, and Sales Project Engineers in promoting blow molding machinery and systems. * Support the quoting process by conducting ...

C1

Director, Sales

Detroit, MI

Consults, designs, supports, and manages sales of customer activity involving all products and ... direct selling experience * 3+ years in a Services/Sales Support management role or related ...

Bekum Group

Technical Sales Support

Williamston, MI · On-site

Sales Support: * Assist Director Sales & Marketing, Regional Sales Managers, and Sales Project Engineers in promoting blow molding machinery and systems. * Support the quoting process by conducting ...

C1

Director, Sales

Detroit, MI · On-site

Consults, designs, supports, and manages sales of customer activity involving all products and ... direct selling experience * 3+ years in a Services/Sales Support management role or related ...

ElringKlinger AG

Sales Manager USA

Plymouth, MI · On-site

Organizing international ITG events and negotiations in coordination with the Director Sales * Organizing customer support for events at the EK plants * Processing complaints and handling ...

ElringKlinger AG

Sales Manager USA

Plymouth, MI · On-site

$120 - $180/hr

Organizing international ITG events and negotiations in coordination with the Director Sales * Organizing customer support for events at the EK plants * Processing complaints and handling ...

Suitsupply

Sales Support

Troy, MI

$15 - $19/hr

Carry out additional duties/tasks that support the sales team as directed by management Who you are: * Strong organizational and critical thinking skills * Professional verbal and written ...

Suitsupply

Sales Support

Troy, MI · On-site

$15 - $19/hr

Carry out additional duties/tasks that support the sales team as directed by management Who you are: * Strong organizational and critical thinking skills * Professional verbal and written ...

Ilitch

Sr. Director, Sales & Service

Detroit, MI

The Senior Director, Sales & Service is responsible for strategic leadership, revenue growth, and ... support premium products, memberships, hospitality offerings, and venue utilization goals.

AEG

Sr. Director, Sales & Service

Detroit, MI · On-site

The Senior Director, Sales & Service is responsible for strategic leadership, revenue growth, and ... support premium products, memberships, hospitality offerings, and venue utilization goals.

Bayer

Director, Sales Incentive Compensation

Three Rivers, MI · On-site

$115K - $157K/yr

Director, Sales Incentive Compensation The Director, Sales Incentive Compensation is responsible ... Develop financial models, scenario analyses, payout simulations, and risk assessments to support ...

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All JobsSales Support JobsDirector Sales Support JobsDirector Sales Support Jobs in Michigan

Director Sales Support information

See Michigan salary details

$42.7K

$82.8K

$144.2K

How much do director sales support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for director sales support in Michigan is $82,820.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,700.00 and $96,700.00 per year, depending on experience, location, and employer.

What does a director of sales support do?

A Director of Sales Support leads and manages the team that provides operational and administrative assistance to the sales department. Their responsibilities typically include developing sales support strategies, optimizing processes, overseeing the preparation of sales materials, and ensuring the sales team has the resources needed to achieve targets. They also play a key role in training, analytics, and facilitating communication between sales, marketing, and customer service teams. Effective Directors of Sales Support help enhance sales productivity and improve customer satisfaction through streamlined support functions.

What are the key skills and qualifications needed to thrive as a director of sales support?

To thrive as a Director of Sales Support, you need a solid background in sales operations, team leadership, and process optimization, usually supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms (like Salesforce), analytics tools, and sales enablement software is essential, as are certifications in sales or project management. Strong communication, strategic thinking, and problem-solving abilities set top candidates apart in this role. These skills ensure effective support for sales teams, drive revenue growth, and enable seamless execution of sales strategies.

How does a director of sales support typically interact with the sales and marketing teams to optimize performance?

A Director of Sales Support works closely with both the sales and marketing departments to ensure alignment on strategies, goals, and messaging. This role often leads the development and implementation of processes, tools, and training programs that help sales teams operate more efficiently. Collaboration involves regular meetings to review sales data, address challenges, and identify opportunities for improvement. By fostering strong communication and coordination, the Director of Sales Support enables sales representatives to focus on closing deals while ensuring that marketing materials and campaigns effectively support sales objectives.

What is the difference between Director Sales Support vs Sales Support Manager?

AspectDirector Sales SupportSales Support Manager
ResponsibilitiesOversees sales support strategies, manages teams, and aligns sales operations with company goalsManages daily sales support activities, supervises staff, and ensures customer service quality
Required CredentialsBachelor's degree, experience in sales or support roles, leadership skillsBachelor's degree, experience in sales support, strong communication skills
Work EnvironmentStrategic planning, cross-department collaboration, leadership meetingsTeam supervision, client interactions, daily operational tasks

The main difference is that the Director Sales Support focuses on strategic leadership and overall support operations, while the Sales Support Manager handles daily team management and customer interactions. The director role involves higher-level planning and coordination, often with broader organizational impact.

Is a director of sales support a high position?

A director of sales support is a senior management role responsible for overseeing sales support teams, developing strategies, and ensuring customer satisfaction. It is generally considered a high-level position within a company's sales hierarchy, often requiring extensive experience and leadership skills.

What are the most commonly searched types of Sales Support jobs in Michigan?

The most popular types of Sales Support jobs in Michigan are:

What are popular job titles related to Director Sales Support jobs in Michigan?

For Director Sales Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Director Sales Support jobs in Michigan look for?

The top searched job categories for Director Sales Support jobs in Michigan are:

What cities in Michigan are hiring for Director Sales Support jobs?

Cities in Michigan with the most Director Sales Support job openings:

Director Sales Support jobs near you
Infographic showing various Director Sales Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $82,820 per year, or $39.8 per hour.

Director, Commercial Sales Support

Hexagon AB

Novi, MI • On-site

Full-time

Posted 12 days ago

Job description

Director, Commercial Sales Support
Summary
Director, Commercial Sales Support
Division: Americas Portable Division
Position Summary
The Director, Commercial Sales Support, leads the Americas Portable commercial support organization and owns the end-to-end lead-to-cash operating model that converts customer demand into accurate, compliant, revenue-ready orders. This role oversees order management, quoting and booking, deal desk support for complex and non-standard transactions, CPQ, and pricing administration across the Portable hardware and software portfolio. Taking an enterprise-wide view from opportunity through cash application, the Director identifies delays, rework, and revenue leakage, then addresses root causes through process discipline, governance, and cross-functional partnership. This people-leadership role is responsible for building a scalable, metrics-driven function by setting service standards, designing the operating model, developing managers and specialists, and partnering closely with Sales, Finance, Legal, Supply Chain, and IT. Success is measured by order accuracy, quote and booking cycle time, clean revenue capture, deal velocity, and the commercial organization's confidence in the support function.
Job Responsibilities
End-to-End Lead-to-Cash Process Ownership
  • Own the Americas Portable lead-to-cash process from opportunity and configuration through quote, approval, booking, fulfillment handoff, invoicing, and cash application.
  • Map the full lead-to-cash value stream, assign ownership at each stage, and define clear, measurable cross-functional handoffs.
  • Measure the process end to end by tracking stage cycle times, first-pass yield, error and rework rates, touch counts, leakage points, and dashboard performance.
  • Address root causes of friction, including incomplete opportunity data, configuration errors, approval bottlenecks, order holds, and billing disputes, instead of correcting issues downstream.
  • Standardize processes across Americas countries and channels to reduce local variation and avoid one-off workarounds.

Order Intake, Validation & Booking
  • Own Americas Portable order management from intake and validation through booking, fulfillment handoff, and finance handoff.
  • Confirm orders are complete, accurate, and compliant with pricing, contract, and revenue-recognition requirements before booking.
  • Establish controls and audit-ready documentation to reduce rework, credits, and revenue leakage.

Quotation & Deal Desk Support
  • Lead the deal desk as the primary support point for complex and non-standard Portable transactions, including multi-year, bundled, subscription, discounted, and custom-term deals.
  • Partner with Sales, Finance, Legal, and Product to structure deals that balance customer needs with margin, risk, and revenue-recognition requirements.
  • Own approval workflows by defining thresholds, streamlining routing, and reducing decision cycle time while maintaining governance.
  • Provide commercial guidance and escalation support to Portable sales leadership on strategic pursuits.

Continuous Improvement
  • Own the business roadmap for lead-to-cash system enhancements, prioritizing the backlog and partnering with IT and business systems teams on requirements, delivery, testing, and adoption.
  • Partner with process excellence and enablement teams to standardize work, documentation, and training for sales and support teams.
  • Own a standing continuous improvement pipeline for commercial support and the broader lead-to-cash process, including intake, prioritization, capacity planning, and visible backlog management. Partner with Technology teams on requirements, delivery, testing, and adoption.
  • Lead structured improvement initiatives using Lean Six Sigma and root-cause methods, from project charter through control plan and validated financial benefit.
  • Set annual improvement goals for cycle time, accuracy, cost-to-serve, and touch reduction, and hold the organization accountable for results.

Organizational Leadership
  • Lead and develop the Americas Portable commercial sales support team, including managers, order management specialists, deal desk analysts, and CPQ/pricing resources.
  • Define the operating and coverage models, set service-level commitments, and build capacity plans for seasonal volume and quarter-end peaks.
  • Implement a performance management framework with clear KPIs, dashboards, and operating reviews.
  • Attract, develop, and retain talent while building bench strength and clear career paths.

Qualifications
  • Bachelor's degree in Business, Finance, Operations, or a related field.
  • 10+ years in commercial or sales operations, order management, deal desk, or order-to-cash, including 5+ years leading teams and ideally other people leaders.
  • Proven ownership of an end-to-end lead-to-cash or order-to-cash process, with measurable gains in cycle time, accuracy, or cost-to-serve.
  • Strong process improvement experience; Lean Six Sigma Green Belt or higher preferred, or equivalent structured methodology experience.
  • Deep knowledge of quoting, booking, pricing approvals, fulfillment handoff, and revenue-recognition considerations.
  • Demonstrated deal desk experience supporting complex, non-standard commercial transactions.
  • Strong analytical and financial acumen, with the ability to build data-backed cases for process investment.
  • Experience supporting hardware and software or subscription revenue models.
  • Americas multi-country experience within a global, matrixed organization.
  • Knowledge of revenue recognition standards, including ASC 606, as they relate to deal structuring.
  • Experience managing offshore or shared services support teams.
  • Excellent executive communication and cross-functional influence, with credibility among Sales, Finance, and Legal leaders.
  • Experience leading a CPQ or ERP implementation or broader lead-to-cash transformation.
  • Experience applying process mining, workflow automation, or RPA to order-to-cash processes.

What success looks like in the first 12 months
  • End-to-end lead-to-cash value stream mapped, with stage owners, baseline metrics, and quantified friction and leakage points.
  • Continuous improvement pipeline in place, with defined intake, prioritization, and at least 3-4completed projects delivering validated benefits.
  • Improved first-pass order accuracy, quote-to-book cycle time, and approval cycle time for non-standard deals.
  • Reduced manual order touches through automation and system-enforced controls.
  • Recurring cross-functional lead-to-cash governance forum established and operating consistently.
  • CPQ configuration and price-list governance documented with clear ownership and change control.
  • Predictable quarter-end close achieved with no material order backlog or revenue-timing surprises.

Key Competencies Process ownership and rigor • Systems thinking across functions • Commercial judgment • Data-driven decision making • Change leadership • Team building and talent development • Cross-functional influence • Composure under quarter-end pressure
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