Director Sales Support Jobs in Michigan (NOW HIRING)

C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Director, Sales is responsible for managing National Account Managers to ensure the profitability, sales revenue growth, and the overall strategy is executed. This position must meet their assigned Gross Profit (GP) target consistently while searching for growth opportunities with existing customers and new logos. This role manages, mentors, and develops a team.

 Essential Functions

• Consults, designs, supports, and manages sales of customer activity involving all products and services offered by the company with primary focus in designated region
• Manages, trains, advises, and motivates assigned team members to their full potential
• Develops and maintains strong relationships with key customers, ability to present to customer in-person or virtually
• Ensures strong, effective market share of the products and services by providing direction and information on the products and related services
• Develops and maintains technical competency in all products and services offered through C1
• Prepares sales forecasts, budgets, quotas, and other projections on a monthly basis
• Analyzes sales records and trends in relation to objectives and competitive activities; takes or recommends necessary corrective action to Regional Vice President (RVP)
• Develops a Business Plan for area of responsibility that is consistent with short-range and long-range company objectives
• Keeps RVP informed of economic, customer/competition situations, customer's business issues and interests, and generate a strategy that will achieve business objectives
• Uses partnership programs, works with customers and their other product and service partners
• Manages Client Executives to be successful with all service offerings from all C1's business partners
• Maximizes Client Executives' results through continuous and proactive feedback
• Expedites the resolution of customer problems/complaints effectively
• Keeps well informed on industry changes, participates where possible in organizations directly involved with C1's target markets, and continually works to improve sales techniques and sales knowledge
• Works independently and as a team member with various organizations and/or functions throughout the company to achieve company objectives
• Adheres to company policies, procedures, and objectives, and is always prepared to accurately discuss these policies with NAMs as well as our customers
• Creates innovative solutions concepts
• Maintains strong customer relationships at an executive level
• Identifies strength and weaknesses within a team and works with extended teams to improve their skills
• Manages a multi-vendor plan and relationships (OEMs)
• Recognizes talent and potential talent to develop a successor and bench
• Seeks the right talent on a continuous basis (i.e., recruitment and retention)
• Executes both, the art and sciences, selling and uses specific sales methodologies
• Determines what is important and what isn't by helping NAMs to qualify deals for customers worthy of pursuit
• Holds team accountable to tactical execution
• Manages deals effectively and understands the process flow

 Required Qualifications

• 7+ years of prior successful direct selling experience
• 3+ years in a Services/Sales Support management role or related experience
• 5+ years of supervisory experience
• Proven ability to maintain partnership programs with customer and their other service providers
• Knowledge of collaboration technology, including Cloud, Cybersecurity, Enterprise Networking, Data Center, and/or Unified Communicattions solutions
• 4-year college degree in Business or equivalent in experience
• Must be "total" team player and look at the constant "big" picture for success
• Strong problem solving, decision-making, and negotiation skills
• Strong presentation, verbal and communication skills
• Demonstrated sales ability and technical aptitude
• Proficient with Microsoft Word, Excel and Outlook
• Previous experience working in a telecommunications industry
• Strong territory management background to include, growth plans, staffing, coaching, to exceed quotas
• Strong skills in developing and maintaining customer relationships at an executive level
• Excellent coaching skills to enable strengthening team
• Creative, innovative, resilient and tenacious
• Strong internal relationship with mutual respect with extended team
• Executive presence

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution* In-vitro Fertility (treatment coverage)* Dental* Vision (2 plans: 12-month and 24-month frames allowance)* FSA Plans (Healthcare, Dependent Care and Limited Purpose)* Pre-tax Commuter Plans* Employer-paid Life Insurance* Employer-paid Short + Term Disability* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)* Employee Assistance Plan* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse* Legal/ID Theft Plans* TeleHealth * Wellness via Omada Health (healthy living solution)* Travel Assistance* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth* Accident Insurance* Critical Illness Insurance* Hospital Indemnity Insurance* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work EnvironmentAbility to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.Physical EnvironmentPhysical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Other Duties/ChangesThis job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO StatementC1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details, please view the EEO Policy Statement (EEO Policy Statement) and/or the current version of the workplace poster (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf; https://www.eeoc.gov/poster)

Pay Range

$125,000 - $180,000

Base pay ranges are estimated. Actual base pay will be based on education, experience, location, certifications, skill set, and any other relevant factors. Incentive/variable pay opportunities are in addition to base pay.

E-Verify:  E-Verify

Right to Work:  Right to Work Poster

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